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Home > All Providers Reviews > Nextiva

Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.

 

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YachtClub - Testimonial

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The area where we have saved the most money has been in international calls. The charges per minute for calls to Europe are low, maybe the lowest around. I have heave usage to Sweden, Germany, Greece and Italy. Nearly every number I call is a penny a minute. Incoming toll-free charges at 3.5 cents is also very competitive. I joined because of whats out there on them and I havent been disappointed. Their business offering is terrific and I have not experienced any gotchas. My post sales experiences has been better than pre sales. No disrespect intended to the sale guy - he gave me an accurate quote.
Nothing worth mentioning. All in all the service is 5 stars --- well above satisfactory.
Yes

Nextiva: fast setup

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Porting our numbers completed this week. Before the porting was completed we got the service setup and I highly recommend this. Nextiva gave us temporary numbers and got our phones provisioned the same day we signed up. After getting the service working we sent them our porting paperwork and had Cox forward our numbers to the phone numbers Nextiva gave us. It took me an hour to get 11 employees and the phones setup with the service....that's with the help from their support. This is the first time I've ever used a system like this. The customer service has been fast and everything is working the way it should thanks to their setup department. Make sure to use the call logs for tracking. I've started using them to track our inbound and outbound activity and its already proving to be beneficial.

Yes

Service experience

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As others have pointed out on this forum, switching to nextiva solely for fax is not the best idea. If there was a features category, I'd say for the most part everything is good and I like it. But a fax line is lacking and I can't use my fax machine with them. Taking the fax out of this topic, nextiva is a wonderful provider. The price is good and they offer everything I need. Based on what I've seen I started off expecting great service and received it. Voicemails are sent to my iPhone and I can listen to them without calling my number. Not too sure if there is a better deal out there right now.

Reliable. Voice messages sent to iPhone and call tracking from management portal.
UI can use some tiny help.
Yes

Nextiva: Quality Sound

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5
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Sound quality is great. So far we're very happy. I gave Vonage months to fix my phone call quality and they never succeeded. They finally told me after 8 months that my internet line was not fast enough. Why didn't they tell me this from day one? Plus you have to pay for the router and another fee if you cancel before two years is up with Vonage. I don't remember being told that. (Be sure to cancel within the first month with Vonage; if they don't fix your sound quality or they will tack on those fees.) Nextiva has given me great sound quality from day one and the its very easy to administer my service online. I was going to give up on VOIP but Nextiva demonstrates the technology was ready and can work as well as a land line.

Much cheaper than regular land line with lots more features. Eager for your business unlike huge old monopolies like ATT.
Need to have cell phone as back up. If power goes out, your phone service is gone. This is applicable to any VOIP service. But everyone has a cell phone these days so its not a big issue. Power outages are relatively rare in our country. But you need to have back up plan in place if you power does got out so you can conduct business. Maybe put cell phone on cards as secondary number.
Yes

fair pricing. using nextiva phone service for a few months

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5
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Just having a bill that does not fluctuate is a good feeling. Verizon would give me a bill that changed every month for the worse and I got fed up. I quickly jumped to using Vonage for business after leaving Verizon. Based on what I saw and the feedback I got, you'd figure it's a good switch. Vonage was far better than Verizon when it came to billing and I can't complain about the pricing one bit. Voip has easily saved me $150 each month. The reason I left Vonage was the service. By service I don't mean the call quality because for the majority of the calls I've made they sound clear. I left Vonage because of the customer service. My negative feedback on Vonage should be reserved for a review on them but for the price they are average and a decent play.
Nextiva on the other hand has been perfect from the get-go. Customer service has been ideal with Nextiva. Calls I've made with Nextiva are also clear and no problems technically. My wife and I are the only two people that use the phones at our office.
The response time has always been prompt and of help. The people are very nice and in arizona. I've recommended them to other businesses I deal with.

Yes

Nextiva Is Great!!

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The service setup went smoothly. The phone connection has been working great and reliably. The sound is clear. I have accessed the web site a few times to check call history.
Really excellent. We are very pleased. The reason I selected Nextiva is because of their 5 star reputation, and the poor track record of other providers.
I called Nextiva with one question since I had never set up this type of system before. I was speaking to a rep quickly, and he answered my question in a helpful, courteous manner.

Very simple setup. Excellent help resources. Great service and price.
None.
Yes

Nextiva Service

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4.8
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Setup of the service was pretty simple and the help desk person who turned on my service was terrific.
As a business customer I found the web site very easy to use. The instructions y'all send are very easy to follow and so I haven't had any problems.

Yes

Nextiva Review - Awesome

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I am an independent financial advisor with my office inside someone else's office. I used their phone system and my clients called my number that I forwarded to this office. My clients heard the greeting and directory of someone else's office. I started researching VOIP's and made a decision that I was going to go that route. I wanted to have a service that made me look like a company not just a person answering a phone.
I tried first a residential type service that worked nicely but did not have an answering attendant or any business feel. I then tried Toktumi, worked fine but did not have music on hold and I could not use the softphone it bought from Counterpath. Also, they did not have caller id (i thought that was pretty basic) I then said, fine, I will pay more money to get the best, Vocalocity. I had issues with their service, even though they had all the features I wanted - music on hold, a calling attendant - the 1 business feel. Their service was not the best, they seemed to blame all my issues on the network! I did not like the price and that calls were being dropped. I looked again and I found - Nextiva.
Nextiva is by far the best one so far and the price is what I paid for the first service, the residential one. The service is great, music on hold, calling attendant, I made awesome recordings. I am excited about all the features that it offers. I download my call logs in excel. It is an amazing difference from what I had before!
After going through 4 phone ports and 4 services, Nextiva is the best! It was a lot of work but it is for sure worth it!

caller id music on hold 1 calling attendant call logs in excel great quality great customer service easy to customize to your liking
have not found any so far
Yes

NEXTIVA

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Nextiva was easy to install. My contact person to get me started was kind and probably a good resource to have but I didn't need instructions to get started and I would assume most tech minded people would feel the same way. With the packaging docs and support people it can't be much of a challenge to get it going. The control panel can use a face lift but my biggest concern is that features work and I have not experienced difficulties. There are cheaper options in VoIP but with the current pricing Nextiva is a great service and value. Reliability gets 5 stars, not one choppy, poor or ended call has happened.
I've primarily used Nextiva for business calls via a counterpath soft phone and occasionally with my Linksys phone. The 30 day trial period was a boost in getting me to go with Nextiva and can be useful for others that have never used VoIP in the past. Run a speed test before switching.

Yes

My time using Nextiva

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Brilliant. Absolutely the right decision to use them. Priced well and has not changed in the past year I've used them. Voicemail to email is addicting and has spoiled me.
Fax thru the adapter service does not work well. Had to go back to time warner for faxing.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
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Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
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    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada

    		•
    Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    	
    
		
			
    
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				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
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				IP Phone For Sale
				
			
    
			
    
				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
				Plan Minutes
			
    
		    
		
			
    
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				Included
			
    
			
    
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				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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