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Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.


 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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IN Talk -Nextiva EXCELLENT SERVICE

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5
Average: 5 (1 vote)
5
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5
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5
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5
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It has been exactly one year since I began with Nextiva / InTalk VOIP service and
I have had no problems, only excellent call quality, instant transmission over my
high speed FIOS service, voice mail that is clear and provides messages at the
touch of a button. Customer Service with InTalk is second to none..something that I
have not always found. This is one of three voip providers I am using and definitely
will stay with InTalk. I recommend this service to anyone seeking good call quality, instant ringing, no dropped calls, excellent price and superior customer service.

Great Price, Excellent Call Quality & Features, Outstanding Customer Service
None to date
Yes

NEXTIVA RULES!!!!!

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5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

Hi, we have had Nextiva service for over a week now and we are thrilled at what great service they offer. Customer service is tops, you get on the phone call their toll free number and you talk to an agent right away. I was able to set up an account in less than 10 minutes. The user portal was very instructive and withing 30 minutes, our softphones were up and running. Lines are crisp and clear!!! Better than phone quality. We have been doing business with other VOIP providers and it is nothing close to what they have. We even tried sk**e (good luck with their customer service!!!)Had i known about them 8 months ago, when we started our business, my estimated savings would've been more than $5,000!!!! and this is just for the 15 lines that we have. More lines, more savings. Thank you nextiva.

Yes

Easy to setup and use - great price

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5
Average: 5 (1 vote)
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5
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I have had Nextiva for about two months now and been very happy with the quality, reliability and features/options. The sales rep I talked to was knowledgable, helpful and patient. I have recommended and will continue to recommend Nextiva.

Yes

Get On My Bandwagon!!!

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5
Average: 5 (1 vote)
5
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5
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5
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Average: 5 (1 vote)

I decided about a year ago that I wanted to embrace the latest technology and look into VOIP for my business needs. I looked at all the most popular providers available, and decided on a solution. Boy, did I make a mistake. The provider I went with was very expensive, and the service was less than adequate. It constantly was down, and they kept blaming the upstream carrier and downstream carrier. It was never their fault. All I wanted was a reliable phone system. I gave this provider more than one chance to redeem itself because I did not want to go to the trouble of training my staff on a new phone system. The initial set up and training was painful. However, after being down time and again I had no choice. Nextiva to the rescue!!!
When it was time to switch providers I did not want to make a mistake a second time. I did my due dilligence on the best providers out there. From the initial consultation to implementation, I knew I made the right decision. My sales rep (Todd) was on top of everything I needed and felt my pain and anxiety changing services. My biggest fear was the day we went to do the conversion. I was expecting a huge process and issues that I was going to have to deal with. To my surprise, it was smooth and easy. Nextiva held our hands through the entire process. We were up and running in no time. It was absolutely unbelievable!!!! Furthermore, since we have been up and running, we have not lost 1 call. It's not normally like me to post user reviews but I wanted to get the word out that if you need a VOIP solution, Nextiva is THE ONLY WAY TO GO. I have reccommended Nextiva to anyone who needs a good system. When phone service is your #1 source of doing business, you need a service/partner you can trust. My trust is with Nextiva.

reliability customer service "can do" attitude cost
none
Yes

Gateview using Nextiva

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5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

Service has been great. I had a very frustrating experience with at&t and the main thing I was looking for when switching phone companies is customer service. I couldn't stand sitting on hold for 20 minutes and when it became my turn, my call would get transferred to two other departments. I dont have this happen with nextiva and thats one of the many reasons why I continue to recommend them. It did take some time to get accustom to the user interface, but overall I would say it's logical and versatile. I paid a contract termination fee to leave at&t and the risk paid off. The auto attendant is a feature I used at the beginning but have since stopped using, mainly because I have a secretary answering the phones during the day. At nights we use our after hours voicemail system, and its convenient that nextiva sends us emails each time we get a new one. The support people have been courteous and patient. The product is good and as someone that is not technically inclined, its good using them.

Yes

nextiva good phone company

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

was tired of land line phone that was to expensive. had att regular plan no long distance it was supposed to be 26 per month but after tax and usb it came up to close to 30 per month so decided to cancel and don't regret now i am paying about 22 per month for local and long distance. the service is good few detail but nobody is perfect. so if you looking to change to voip this is a good start the only head up is if you port ur number it takes about 10 days and if previous number is tied to internet u will experience a disconnection for about another 10 days after disconnected. the service is missing some features such as fax and cheaper long distance rete, but l since it is a business company its different. it would be really good company if it had a service dedicated for residential more features and lower rates for long distance. over all i recommend had not had major problems.

fist the whole year can bee paid in advance for a gran total of 253 for the whole year. comes up to 21.8 per month. the voice is good, staff is friendly and helpful, easy to set up. good features easy to use.
tech support is only from 8 to 5 pm Monday 1 Friday. the service is mainly for bussines. there fore less features and fax is extra. have to dial with are to all phone calls, the rate for international is is more then what it have in their rate page.
Yes

Great Company and Excellent Customer Service

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5
Average: 5 (1 vote)
5
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5
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5
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5
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5
Average: 5 (1 vote)

I have had this service for the last two months and I love the voice quality and their customer service. One thing I should mention is that their sales process is completely hassle free and their sales actually helped me customize solution to meet my needs. During the last two months, I had the opportunity to call their customer service department. Believe me, the representative spent one whole hour patiently fixing the problem that was actually caused on my end. If you are looking to replace your traditional phone line or replace your voice over ip service provider, try them; you won't regret it. I am writing this detailed review because that is how I myself came to learn about them, and I want to give back to this community.

Great service, Clarity of calls, price and customer service
None
Yes

Extremely Impressed & Happy Nextiva Customer

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5
Average: 5 (1 vote)
5
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5
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I am an Executive Assistant for a Fortune 500. My husband and I recently decided to relocate closer to family, and as a result, I am moving to a home-based office setting where I will continue supporting top executives, their teams, and clients. My husband, who is in IT, offered to help me find a great phone solution for my new home office. He decided to go with Nextiva, and I'm so thankful he did. I had consulted other colleagues who are set up with home offices. Many of them use Vonage for VOIP or simply have a land line and none of them are happy with their setups and try instead to make the best of it.
Me. I'm thrilled with Nextiva. My setup is professional and the quality is fantastic. My boss was very impressed with the sound quality when he called me from Guatemala.
Also, the service Nextiva offers is top notch. They are highly responsive and professional. Their tech support was knowledgeable about the hardware we purchased and within just a couple hours of signing up, I had received an email thanking me for my business and offering to help in any way possible.
As an Executive Assistant, I spend a good amount of time on the phone. I make a lot of international calls, run conference calls, and transfer executives to one another. The features are perfect for me. If I need to run out on an errand, I can forward my calls to my cell, so I'm always available, which is critical for the executives I support. If I miss a forwarded call, I get an email on my smart phone with a wav file so I can respond right away, wherever I am.
I also feel good about the fact that I'm not submitting a high invoice each month to my company. It's a good, fiscally responsibly choice.
All in all, I'm blown away by the features, the quality, and especially the service. What could have been a very scary and stressful transition from a corporate office environment to a home office has instead been a wonderful experience for me and those I support. I would strongly recommend Nextiva as a professional business solution, particularly to home-based users.

service, quality, responsiveness, features, price
Yes

Very Satisfied with Nextiva/InTalk Service after bad experience with Vonage

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I run a small business with my girlfriend grooming cats and dogs and we decided to try VOIP to save money. I gave Vonage months to fix my phone call quality and they never succeeded. They finally told me after 8 months that my internet line was not fast enough. Why didn't they tell me this from day one? Nextiva has given me great sound quality from day one and the its very easy to administer my service online. I was going to give up on VOIP but Nextiva showed me the technology was ready and can work as well as a land line. We're very happy to be saving money and we feel like Nextiva is willing to work hard for our business while Vonage reminds me of the old monopolies like AT & T and the cable companies who don't realize they need to step up their game in this competitive environment. Nextiva/InTalk takes every occasion to make sure we are satisfied which tells us they are hungry for our business and don't take us for granted.

Ease of Use. Easy to set up all features. Very good customer service. Calls to land lines are crystal clear. Don't take us for granted.
Some calls to cell phones have slightly lower sound quality but this may be due to mobile vendor and not the fault of Nextiva. Hard to know. But when dealing with landlines, the sound quality is always 5 out of 5. And for most calls to mobile phones, its 5 out of 5 but not 100% of the time. But this may have nothing to do with Nextiva.
Yes

Excellent Business VoIP provider

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5
Average: 5 (1 vote)
5
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5
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5
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5
Average: 5 (1 vote)

As a small business owner, my expectations are very high when it comes to reliability for phone service. Nextiva doesn't let me down. It has all the features I need. The web-based GUI is simple to use. I highly recommend the service.

reliability, price, ease of use
I wouldn't recommend using Nextiva or any other VoIP provider with a fax machine.
Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    
    	
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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