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Net2Phone Reviews

net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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So Far So Good

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

So far so good, customer service has been attentive and professional. Will be
happy to report back on quality of service once we've experienced it.

customer service
none so far
Yes

great customer service - Net2Phone

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Generally reliable service, although at times clarity could be better.
Handsets confusing to use-my assistant still struggles with transferring a
call. Customer service very responsive and a real saving grace. Aside from
an initial lost of connectivilty, have had not major problems since the
install.

customer service
functionality of handsets-confusing
Yes

Skeptical of other reviewers' legitamacy - Net2Phone

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

Our business is heavily reliant telecommunications for providing customer support to our various chains throughout the world, and while Net2phone certainly has some advantages over traditional telco providers, their customer support department has proved incapable time and time again in providing support in any of the issues at hand and an escalation of the matter took me to a representative of even less caliber in India (?)
What prompted me to write this review and pull the plug is the latest reply related to an inconvenience related to static and dimished quality for our entire organization:
"Are you using wired/wireless headsets? If so, please check the headphones connection is secure, or if you are using an IP phone please ensure that the device is compatible with our service".
What??? We will not be renewing our contract.

The idea of low-cost telecommunications for our business was very attractive, especially given we could utilize our current platform for SIP connectivity. Once configured indeed we were making calls at a fraction of the cost of our TDM lines.
The worst customer service of any VoIP provider I have used. Platinum service from Net2phone is equal to second-tier service of competing US-based Voice over IP providers. Unreliable inbound calls has costed our company more than what we saved by moving to Net2phone.
No

Fast and Easy Pay as you Go - net2Phone

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

This service is very easy to setup and as long as you have a good pbx you should be able to start making calls in minutes.

Yes

Excellent service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using Net2Phone for most of 2014 now and have found it to be very useful for the way we run our business. The pay as you go pricing model is convenient for us, and the long distance rates for when we need to make long distance calls are affordable. I would recommend net2phone for business SIP trunking or hosted PBX service. Also, there are no contracts involved which is refreshing.

Pay as you go pricing structure
Yes

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Net2Phone

1996Year Founded
74%Recommend
35User Reviews
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Overall Rating

3.8455
4.09
80%
77%
81%
72%
81%

Service Locations

VoIP app

The Skinny

Established in 1990, net2phone was and still is a VoIP pioneer.  net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:

Hosted PBX

Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat

Three key features:

  1. 40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
  2. Plug & Play Ready Polycom IP phones
  3. Faxing & Conferencing solutions

All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment.  All of the features and functions of the phone service are completely hosted by net2phone.

SIP Trunking

SIP plan description:  Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing

Three key features:

  1. International Virtual Numbers (DIDs) from 50+ countries
  2. Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
  3. Support for both IP Authentication and Username/Password

All basic info:

net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs.  By using the existing IP connection, you can merge your data and voice onto one network and save big!

Contact Center VoIP

Business plan description:  Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing

Three key features:

  1. Unlimited channels and unlimited concurrent calls
  2. Scale capacity up or down as needed – pay only for what you need
  3. Inbound virtual phone number from over 50 countries to support customers in other parts of the world

All basic info:

net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make.  Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.

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