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Net2Phone Reviews

net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.

 

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

So Far, Not Too Bad

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Our company has been using these phones for about three months. We have not
had any major issues once they were set up.

Reasonable cost and the phones have a lot of specialized features.
Bound to the internet service. Therefore, when internet goes down, so do the phones.
Yes

Net2Phone

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

Most of the time the service is working some days the people on the other
side tell me its choppy and i need to call back when i call back sometimes
its much better and other times i give up and i use my cell phone. Don't get
me started on customer service you can be on hold for ever and a lot of times
they don't know answers so there for you get passed around or they say they
will have someone call you back within 24hrs and sometimes they do call
sometimes they don't and i have to call them multiple times . There prices
are great and features there are a lot of them most don;t seem to work on my
phone but that could just be the phone so that i cant say.

That when you call its people you talk to not machines
Phone lines are not always Clean,
Yes

Executive Assistant

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Net2phone office is a complete suite of features for a business dealing in
the global marketplace.
The quality of the call is crisp and the features very easy to use.
The free international calling to specific countries is a terrific feature.

Features and call quality.
None
Yes

New Phone System

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Our Phone bill was cut almost in half. We have more functions than ever
before and customer service is excellent.

More functions for phones for less money
no Cons
Yes

Made the switch to Net2Phone

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

We recently just ported our lines from Phone.Com to Net2Phone. The process
to port the lines over was time consuming and seemed to take a long time to
get down, however, I don't believe that was due to Net2Phone. So far, we have
had great service and satisfied with the move. Saving a few bucks a year is
also an extra added bonus.

Many Choices
No
Yes

Review for Net2Phone

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

I switched to Net2Phone, and it is adequate to meet my business needs. I was
looking for a solution to utilize a web app that would me help manage calls
and messages from my cell phone, versus getting e-mails. Haven't had that
work yet.

Affordable, and basically plug and play for basic service.
Wish more support for the features that were marketed, such as accepting calls from cell phone, managing "desk" phone from cell phone, etc...
Yes

Property Manager Assistant

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)

We have had Net2Phone for a few months now. The price is quite reasonable
overall and was a big factor in our decision for selecting an International
dialing plan. Also several countries are included in the price of the monthly
plan, so that was attractive.

Price, inclusion of top called countries within the monthly service price.
It feels like you go into a hole when calling customer service most times. If you have a bill question, it may take a few attempts to get a response. Online the company appears to be viable and established, but when you call you get the feeling that it is not legitimate or credible.
Yes

So Far So Good

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

So far so good, customer service has been attentive and professional. Will be
happy to report back on quality of service once we've experienced it.

customer service
none so far
Yes

great customer service - Net2Phone

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Generally reliable service, although at times clarity could be better.
Handsets confusing to use-my assistant still struggles with transferring a
call. Customer service very responsive and a real saving grace. Aside from
an initial lost of connectivilty, have had not major problems since the
install.

customer service
functionality of handsets-confusing
Yes

Skeptical of other reviewers' legitamacy - Net2Phone

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

Our business is heavily reliant telecommunications for providing customer support to our various chains throughout the world, and while Net2phone certainly has some advantages over traditional telco providers, their customer support department has proved incapable time and time again in providing support in any of the issues at hand and an escalation of the matter took me to a representative of even less caliber in India (?)
What prompted me to write this review and pull the plug is the latest reply related to an inconvenience related to static and dimished quality for our entire organization:
"Are you using wired/wireless headsets? If so, please check the headphones connection is secure, or if you are using an IP phone please ensure that the device is compatible with our service".
What??? We will not be renewing our contract.

The idea of low-cost telecommunications for our business was very attractive, especially given we could utilize our current platform for SIP connectivity. Once configured indeed we were making calls at a fraction of the cost of our TDM lines.
The worst customer service of any VoIP provider I have used. Platinum service from Net2phone is equal to second-tier service of competing US-based Voice over IP providers. Unreliable inbound calls has costed our company more than what we saved by moving to Net2phone.
No

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Net2Phone

1996Year Founded
76%Recommend
42User Reviews
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Overall Rating

3.9665
4.21
81%
80%
83%
77%
84%

Service Locations

VoIP app

The Skinny

Established in 1990, net2phone was and still is a VoIP pioneer.  net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:

Hosted PBX

Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat

Three key features:

  1. 40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
  2. Plug & Play Ready Polycom IP phones
  3. Faxing & Conferencing solutions

All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment.  All of the features and functions of the phone service are completely hosted by net2phone.

SIP Trunking

SIP plan description:  Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing

Three key features:

  1. International Virtual Numbers (DIDs) from 50+ countries
  2. Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
  3. Support for both IP Authentication and Username/Password

All basic info:

net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs.  By using the existing IP connection, you can merge your data and voice onto one network and save big!

Contact Center VoIP

Business plan description:  Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing

Three key features:

  1. Unlimited channels and unlimited concurrent calls
  2. Scale capacity up or down as needed – pay only for what you need
  3. Inbound virtual phone number from over 50 countries to support customers in other parts of the world

All basic info:

net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make.  Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.

Recent Reviews

5
1-VoIP

It is so nice when you get what you are promised. My bill with AT&T was 40.00 for the same thing that I'm getting for 8.95 from 1-voip . Set up...

March 8th, 2020 - Glen T
net2phone logo
5
Net2Phone

Sam has been very responsive to our needs. He keeps a level head with clear thoughts and follow through. Thanks Sam for all you help.

March 4th, 2020 - [email protected]

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