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Net2Phone Reviews

net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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SLOW SLOW SLOW - Net2Phone

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I signed a 3 year contract with them two days ago... I still have no number
no user account information, no engineer to provision my phone no nothing.
I contacted the sales guy all he said is he would contact his engineering
team yesterday. You should have to wait days on a new turn up for a voip
phone. I don't know if they have a good network or not but as far as a
relationship goes with them I would stay away. IDT Corporation owns this
company.

Fast to take your credit card and sign their 3 year contract
Failure to deliver any services and poor communication
No

Great service.........

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

Definitely top end service. we are happy with customer service and the
overall experience. Best service at very reasonable price.

Voice clarity
None
Yes

Corporate Secretary Treasurer

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We are a new customer with phones all over the country. Their customer
support walked us thru the set-up - could not have been easier.
Phones are very good quality and audio is perfect.

I would recommend Net2Phone -- Price, Quality and Customer Service top
notch.
Even after hours you can talk to someone.

Customer Service is top notch
Non yet
Yes

So Far, Not Too Bad

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Our company has been using these phones for about three months. We have not
had any major issues once they were set up.

Reasonable cost and the phones have a lot of specialized features.
Bound to the internet service. Therefore, when internet goes down, so do the phones.
Yes

Net2Phone

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

Most of the time the service is working some days the people on the other
side tell me its choppy and i need to call back when i call back sometimes
its much better and other times i give up and i use my cell phone. Don't get
me started on customer service you can be on hold for ever and a lot of times
they don't know answers so there for you get passed around or they say they
will have someone call you back within 24hrs and sometimes they do call
sometimes they don't and i have to call them multiple times . There prices
are great and features there are a lot of them most don;t seem to work on my
phone but that could just be the phone so that i cant say.

That when you call its people you talk to not machines
Phone lines are not always Clean,
Yes

Executive Assistant

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Net2phone office is a complete suite of features for a business dealing in
the global marketplace.
The quality of the call is crisp and the features very easy to use.
The free international calling to specific countries is a terrific feature.

Features and call quality.
None
Yes

New Phone System

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Our Phone bill was cut almost in half. We have more functions than ever
before and customer service is excellent.

More functions for phones for less money
no Cons
Yes

Made the switch to Net2Phone

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

We recently just ported our lines from Phone.Com to Net2Phone. The process
to port the lines over was time consuming and seemed to take a long time to
get down, however, I don't believe that was due to Net2Phone. So far, we have
had great service and satisfied with the move. Saving a few bucks a year is
also an extra added bonus.

Many Choices
No
Yes

Review for Net2Phone

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)

I switched to Net2Phone, and it is adequate to meet my business needs. I was
looking for a solution to utilize a web app that would me help manage calls
and messages from my cell phone, versus getting e-mails. Haven't had that
work yet.

Affordable, and basically plug and play for basic service.
Wish more support for the features that were marketed, such as accepting calls from cell phone, managing "desk" phone from cell phone, etc...
Yes

Property Manager Assistant

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)

We have had Net2Phone for a few months now. The price is quite reasonable
overall and was a big factor in our decision for selecting an International
dialing plan. Also several countries are included in the price of the monthly
plan, so that was attractive.

Price, inclusion of top called countries within the monthly service price.
It feels like you go into a hole when calling customer service most times. If you have a bill question, it may take a few attempts to get a response. Online the company appears to be viable and established, but when you call you get the feeling that it is not legitimate or credible.
Yes

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Net2Phone

1996Year Founded
74%Recommend
35User Reviews
Get Quote

Overall Rating

3.8455
4.09
80%
77%
81%
72%
81%

Service Locations

VoIP app

The Skinny

Established in 1990, net2phone was and still is a VoIP pioneer.  net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:

Hosted PBX

Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat

Three key features:

  1. 40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
  2. Plug & Play Ready Polycom IP phones
  3. Faxing & Conferencing solutions

All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment.  All of the features and functions of the phone service are completely hosted by net2phone.

SIP Trunking

SIP plan description:  Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing

Three key features:

  1. International Virtual Numbers (DIDs) from 50+ countries
  2. Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
  3. Support for both IP Authentication and Username/Password

All basic info:

net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs.  By using the existing IP connection, you can merge your data and voice onto one network and save big!

Contact Center VoIP

Business plan description:  Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing

Three key features:

  1. Unlimited channels and unlimited concurrent calls
  2. Scale capacity up or down as needed – pay only for what you need
  3. Inbound virtual phone number from over 50 countries to support customers in other parts of the world

All basic info:

net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make.  Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.

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