net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
The initial setup was great. We have had several issues with our name not appearing correctly on caller ID. They fix it, but it reverts back or they spell our name incorrectly. Our voicemail doesn't always answer so clients get a busy signal or they get the greeting and are not able to leave a message. Also, had them route our calls incorrectly. We're looking around for a new carrier. The errors are mounting.
Phones are a great product.
Support is hit or miss. Answering service doesn't always work. Attention to
detail is lacking.
Cornerstone National Title
The best feature that net2phone provides is their customer service. Sam Weisbuch, our direct contact, has always been available to me with any questions or concern. If he doesn't answer the phone immediately, he returns my call in minutes. Not hours, not days. Minutes. He has been extremely helpful in setting up our plan and providing the utmost in functionality and reliability. We are a fast growing company and Sam has provided a vital component to our growth.
Sam Weisbach. Hardware and software are very similar. Sam is the
difference. Very attentive and accessible.
Great service, and oh yes a great quality product too!
We had a different VOIP provider for many years and this company is like night and day to what our business used before. The customer service has been OUTSTANDING! Anytime I have a question, I can call our account contact and I get an almost immediate answer. The quality of the phone calls is also considerably better from what we had before. LOVE being able to also see the voice mails on the computer! Thank you Net2Phone for making things so much easier here!
Quality of the calls + Customer service
nothing absolutely nothing
Far Less than Stellar
Our experience with Net2Phone has been far less than stellar both with product and service. We have found the service to be filled with incompetence. We have two Polycom 6000s and one Polycom 7000s for our conference rooms which we connect directly to our Comcast. The wrong phones were sent in the initial order. Then the correct phones were sent to our home office rather than the site office...twice. After only one month in use, one of the 6000s died and had to be replaced. Both times the unit was sent it did not include the power supply even though the packing slip said that it was included. Hours upon hours have been spent dealing with issues. As well as far too many people involved in the process being sent around between various departments. Although support is responsive initially, there is a complete lack of follow through. It has taken two weeks to resolve yet another issue with the replaced phone and things are still being marked to ship to our home office as well as return shipping labels emailed to the home office. I have had to initiate every follow-up call (daily for the past week) despite leaving messages for a specific person to return my phone call. I honestly don't understand how they manage to stay in business.
Usually speak with a support technician within a few hours of initial service
Too many people involved in issues without any one taking ownership and
following through to resolution.
Exactly what we needed to keep up with our growth and many options that we will be using in the future as we continue to grow.
efficient, organized, easy for all of our office staff to navigate!
at this point we dont have any
Net2Phone is a great company. The phone service has been outstanding. And most importantly in the customer service. All of my questions and new service requests get processed on the same day. It's hard to find a phone company that does this.
We have had this service since October 2018. We have a total of 10 lines plus fax via email. Issues: 1. The system goes down at least 2-3 times per month for 10 min to a full day. 2. The taxes and fees are through the roof. 3. The tech department is hit or miss, depending on who you get. So if you're a gambler, this will be fun.
Phone quality is pretty good
Everything written in my comment.
Taxes Extremely High
BEWARE of taxes and fees charged. Before we signed a contract we were told taxes would be low…..not true. The tax rate equates to 23% of the bill (i.e. Our monthly service is $221.90 a month and taxes are 66.16 for a total of $288.06). Every discretionary tax allowed is through the roof. I would NOT recommend this company. Buyer BEWARE.
Taxes too high. Accounting no help in explaining the taxes.
I want to thank John and the entire crew, you guys really came through for us, truly appreciate your experience and willingness to help!! Many years of great work together await!
great service and support
Updating our Polycom VVX411
Jimmy did a fabulous job, thank you for all of your time , efforts and patience!!! I recommend these guys.
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
Plug & Play Ready Polycom IP phones
Faxing & Conferencing solutions
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
International Virtual Numbers (DIDs) from 50+ countries
Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
Support for both IP Authentication and Username/Password
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
Unlimited channels and unlimited concurrent calls
Scale capacity up or down as needed – pay only for what you need
Inbound virtual phone number from over 50 countries to support customers in other parts of the world
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
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