close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Home > All Providers Reviews > Mitel Micloud Connect

Mitel MiCloud Connect Reviews

Mitel is a trusted VoIP provider that caters to small, mid-sized, and enterprise businesses by providing integrated solutions that to help companies connect, collaborate, and cater to their customers. Mitel offers their customers hosted solutions like business phone systems, contact centers, cloud/hosted options, and collaboration solutions. These services serve Mitel's 60 million end users and over 2,500 channel partners in over 100 countries. The company keeps innovation at the forefront of their mission alongside customer values and accountability while delivering business communication solutions around the globe. 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.

Impressive Portfolio of Communication Solutions

Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.

A True Global Leader

Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.

 
Write your own review

ShoreTel Sky

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Great experiences with customer service and implementation. Roll out was smooth and any issues are resolved quickly and efficiently. They really know my business. I would definitely recommend!

Customer service is EXCELLENT
Some outages, but great recovery time.
Yes

Mitel New Installation - Sales rep: Bryan Habibi

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

From the very first encounter with Bryan as well as through all of the other contacts through out the installation process was very professional! It was very easy to make contact with Bryan who was available and ready to assist at a moments notice. Equipment as well as quality of service has been a great experience! All dates for the various installation process were met.

Great support and assistance where requested with Byran and all of the support received during the sale, setup, installation and post installation phases!
None!
Yes

Mitel Anyware....The Best of the Best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The Mitel Anyware represents the best of the Hosted VoIP Solutions on the market. I've used others and was always very disappointed in the poor sound quality ranging from "two cans and a string" to very poor cell phone connection. Not with Anyware.
The system was very easy to set up and is very easy to use. I highly recommend the Mitel Anyware.

Fantastic sound quality and very simple to use.
None
Yes

Mitel Anyware: way easy

user_review
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

from start to finish it was easy to work with Mitel
they wanted to know about my business not how many phones I needed
from my first call with sales to my engineer and also the technican they were very through
I didn't need to give my credit card information or jump through hoops to get the service

easy to start service
lots of paperwork
Yes

Call Quality Excellent Just As It Should Be

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Going with Mitel for my business phone service was a good decision mainly because it’s been reliable and the call quality is excellent. I’m all for the best price but if the price is low and the quality stinks the cost savings is not worth it. I figured I’d get good voice quality with Mitel after reading up on them but I also assumed that from an unnamed VoIP provider I switched to at my home that I ended up dumping after one month of terrible fax quality. They were a burn and churn mass advertising company and I learned my lesson. Mitel seems like a solid company and experienced enough to know that the quality has to be good before the savings matter. For me, it has to work all the time and there can’t be a difference between my own phone system using land lines from my local telephone company and a hosted service like Mitel’s. Five thumbs up to Mitel.

Call quality is excellent just as it should be
Yes

Mitel is a Great Company, Great Product

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My experience with Mitel goes back to the 90's when we used their phone systems in our business. Back then it was by far the most reliable system we'd used and was priced right. Today, using their cloud based service AnyWhere, we can avoid the hassles and big time expense of a dedicated phone system and the cost of all the moves, adds and changes which in the “old days” added up to a good chuck of change. When I saw Mitel as an option this time around it was a no brainier to me and to form, they have been great to work with. I also like their simple pricing plan that includes all the various costs so I don’t have to reeducate myself every few months on what we are buying and how much we're paying. Over all I don’t have any “cons” as it all seems to work as pitched.

Solid & Reliable Company with a good track record Billing is simple to understand, pricing good
Yes

Shoretel Sky is very helpful and we successfully rolled out the system very quickly.

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

We are overall happy with Shoretel Sky. The implementation did not go as smooth as we hoped it would due to some IT issues on our end. We use a 3rd party IT group and getting them on the same page as the Shoretel Sky support team was not easy. Once we got our network issues figured out the call quality levels have been great.

The service team is very helpful and we successfully rolled out the system very quickly.
We expected a lot more out of the Salesforce.com integration. We were hoping to use SFDC's reports and dashboard features to display call data, but not all call data is available. I understand they are working on their AP's to make more call data available in SFDC it is just not there yet.
Yes

The call quality is great but the tools included are awesome

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

ShoreTel Sky provides what you would expect from any decent VoIP solution - good call quality, affordable pricing, scalable for 1 to 1,000 employees (or more). What I really enjoy are the added tools that come with it. A sleek web interface that allows me to control everything from my computer (I haven't had to dial a number or push 20 buttons to check my vm in months). Also click to dial technology; if you are on a website that has a phone number you just click it, no need to dial the number. Also a suite of business intelligence tools every sales or call center manager needs to have such as a control panel to see live who is on the phone and what they are doing, to more in-depth reports such as time on the phone, amount of calls made, etc. It also integrates into our CRM system so the calls automatically log into customer pages saving time for the sales people and not allowing anyone to cheat and inflate their numbers. Great system is you are a small business or a large company, it can handle what you need.

Great call quality that you would expect. The best part are tools such as the web based control panel, click to dial functions, and business intelligence tools that prove my employees are doing what they are supposed to. I haven't pushed a button on my physical phone in a long time because it is so much easier to use the web interface.
CTI adapter (allows you to just click a number in a web page and it auto dials) can sometimes have hiccups, but it's a beta option provided for free so I can't complain while they improve the technology.
Yes

Great Service with ShoreTel Sky

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

This is a great option for many companies. It is great for internal employees as well as remote employees or employees working in multiple offices.

Customer Service
Phones are not wireless
Yes

New VOIP Service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

After one week the phones work well and provide the service we sought. There are some limitations due to the Ignition system that we purchased, but it does have a lot of flexibility given the demands we placed on the provider.

The installation team and support was excellent. The scope of services and price are hard to beat.
The Webfax service takes a one step fax process and makes it a two step process. Seems like a step backward.
Yes

Pages

Mitel MiCloud Connect

Ottawa
Canada
2001Year Founded
90%Recommend
60User Reviews

Overall Rating

4.4
4.12
90%
88%
91%
90%
82%

Service Locations

  • Worldwide
VoIP app

The Skinny

Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.

the rub

The Rub

For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.

bottom line image

Bottom Line

Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.

award image

Awards

Mitel has received the following awards:

  • 'NFV Innovation of the Year' Award 2015
  • 2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
  • 2013 North America Frost & Sullivan Award for Product Leadership
  • Market Challenger PilotHouse award for IP telephony products 2012
  • 2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
  • Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
  • Customer Interaction Solutions Magazine's 2011 Product of the Year Award
comment image

Our Two Cents

Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.

Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.

Plan Info
Plan Name MiCloud Office Essentials
Plan Summary A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
  • Low Per-Minute Rate
  • Voicemail
  • Inbound Only
  • Affordable
Notes Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Terms and conditions apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $19.99 /mo.
    	
    Toll Free
    Setup $0.00
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.020
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name MiCloud Office Premium
    Plan Summary For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
    Key Features
    • Feature-Rich
    • Unlimited Calling
    • Mobile App
    • Internal MiTeam Collab
    Notes 2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 /mo.
    	
    Toll Free
    Setup $0.00
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block No
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name MiCloud Office Elite
    Plan Summary Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
    Key Features
    • Most Popular
    • Increased Productivity
    • Mobile Integration
    • Included Features
    Notes 4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $29.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $29.99 /mo.
    	
    Toll Free
    Setup $0.00
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Lite
    Plan Summary A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
    Key Features
    • Low Per Minute Rate
    • Cloud-Based
    • Flexible
    • Powerful
    Notes One call path. 250 Included U.S. & Canada Usage minutes. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $17.50
    Promo Price N/A
    Price Disclaimer Terms and conditions apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $17.50 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 250
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Advanced
    Plan Summary Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
    Key Features
    • Scalable
    • Embedded Features
    • Flexible
    • Mobility
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $20.00
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $20.00 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Extension Only
    Plan Summary A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
    Key Features
    • Four-Digit Extension
    • Add-On to MiCloud System
    • Outbound Calling
    • Per-Minute Rate
    Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $12.50
    Promo Price N/A
    Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.040
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.040
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Extension Only with Voicemail
    Plan Summary Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
    Key Features
    • Four-Digit Extension.
    • Voicemail Included.
    • Per-Minute Rate.
    • Requires Call Path.
    Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $15.00
    Promo Price N/A
    Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup 0
    Monthly $4.95/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.040
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.040
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

    Recent Reviews

    BryteCall Logo
    5
    BryteCall

    Great service! was very simple and quick to get our new system setup. Jonathan was our rep. highly recommend.

    March 26th, 2024 - italdoors
    BryteCall Logo
    5
    BryteCall

    BryteCall has been easy for use and their customer service is very responsive. Furthermore, BryteCall offers great rates making it a suitable choice...

    March 23rd, 2024 - Mike Vanessa

    Most Recent Blog Posts

    Everything You Need to Know About TCPA Compliance

    In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...

    Mar 15, 2024
    How Does Outbound IVR Work?
    How Does Outbound IVR Work?

    Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...

    Mar 15, 2024