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magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

MJ Great for me - MagicJack

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Has been great for my family! Extremely affordable and has been dependable for several years. I had to cut my budget extremely several years back, and this was step number one. I don't notice a quality or dependability difference (exceptions noted) from standard phone line.
The only real issue is that a couple of people who call me from their cell phones get through and can hear me, but I can't hear them. I usually can guess or see who it is and call them back, with no problems hearing. Caller ID doesn't always come through, but usually does.
Customer service has been actually quite good, but sometimes one must be persistent to resolve a tricky issue. I think they have improved in this area.

-Normal call quality, dependable! -Cheap! -Low cost international can be used from home number OR another added number, like a cell (with access code) -Newer router-plugged MJs don't depend on computer being on/logged in to function - fixed my main gripe with MJ. -Voicemail to email inbox is very handy. -Account interface on website has most everything one needs for management/maintenance.
-A couple of people's cell phones can't be heard when they call, consistently. Carrier issue? I just call them back. -There is a fee for 911 and to keep a ported number. It is affordable, but I was not aware of this initially. -Caller ID doesn't always display caller information -Old/original MJ has desktop screen that pops-up/activates every time a call comes in or that a call is made. Very disruptive as I often was typing at the time (I downloaded MJ service creator to fix this which makes it run as a windows service). Newer MJs that plug into the router like GO or PLUS don't have this pop-up screen. -*Old/original MJ was a problem if my computer rebooted in the middle of the night after an update, or after a power disruption, as MJ was not on (no phone service!) if the computer wasn't on and logged in. I would miss important early morning calls because I didn't realize my computer was off. Resolved with new, router plugged MJs. -Must be persistent with customer service if there are issues.
Yes

Magic Jack Hell

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)

I upgraded my magic jack from one you plug into comp. to one you just plug into router. The yearly charges did not go from one to the other even though it was the same phone number. Half the time my service was not working and ended up where I just disconnected it as it was unreliable. Then I got an email from hell from them saying my subscription is set to auto renew in the next 60 days. First of all, I never auto renew anything. I prefer to pay for services when I know I have the money. But, I forgot my password when I went to log onto the website to change it to manual renew and I tried to generate a password reset which requires them to send me a link to reset it. I waited and waited and never got an email from then to be able to reset it and log in to my account so I sent them an email and told them to send me my password. They said they could not do that and we went back and forth 3 or 4 emails and they would not reset my password. Finally I cancelled my credit card and asked my bank to issue me a new one over this stupid magic jack situation which they could have avoided if they had just sent me my password to begin with. That was the last straw, they lost a customer for good.

Cheap enough but you get what you pay for
Customer service stinks
No

Works great for me - Magicjack

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I really don't understand all the negative reviews. Many complain about porting their numbers. If you follow their directions it goes flawlessly. It did for me.
Most connection problems are due to the quality of your internet service not the MJ.
I am extremely satisfied with my MJ. I have had mine from the very first edition to the 2014 model. All have worked great for me.
Being that the MJ is inexpensive as is the phone service you can't complain much about it. No big phone company can match the cost of using MJ phone service.
MJ I feel is the easiest to set up and use.
I have no problem recommending MJ to anyone with a good internet service....about 3mbs or higher.

Inexpensive. Reliable. Great sound quality. Portable to travel with. Easy setup.
Customer service is on chat line. Never really had a problem with it but live customer support would be nice. Lacks a few of the call features of the big phone companies like caller name showing up, 1 call conferencing. But these are minor things I can live with.
Yes

Don't waste your time - magicjack

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

Don't waste your time or your money. I called to inquire about porting my phone number to a different carrier and was told there was no cost, but that it should be done before my service deactivated. I did so. Not only did they NOT port my number, but I had to pay $5 to reactivate my account for another month, and pay a $30 porting fee. Such a scam. They do not honor what they tell you. This is such a scam. My service was poor when I had it. Could not get calls in, they went right to voice mail. It may not cost a lot, but honestly, you get what you pay for. I will NEVER recommend anyone use them.

Affordable
Costs to port out. Customer service information is not accurate.
No

Magic Jack hidden fees

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
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2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

After 43 days of struggling to get magic jack to work- I finally gave up and went back to my old provider. Imaging my surprise when I was charged $32.34 to port my number back to my old service provider. I checked the magic jack help section of their web page and looked up this question and answer:
Question: Is there a cancellation or early termination fee?
NO. If you choose to stop using magicJack, there are no cancellation, early termination, penalty or other fees.
I believe I should not have been charge a fee to port my number back since the site says "or other fees".
If you can't get magic jack to work within the first 30 days - cancel it and get at least your original money back. After 30 days - you get NOTHING!

easy to install and the technicians working the on line chat for technical support try their best.
They don't advertise that they will charge you 10 dollars to keep (port) your current number I tried for 43 days to use the product. I was so disappointed in the service. Every time I made a call I would get disconnected and have to call back just to get cut off again.
No

Affordable but... Magicjack

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4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
2.6
Average: 2.6 (1 vote)

Beware of this provider. Unclear policies, hidden fees and many short fallings make for a not-so-great experience. The system is set up to make money for the company and not to provide a good calling service. They get you to sign up and then provide crappy service.

Affordable and you can port your existing number. I would recommend over the previous service I had through CenturyLink. I was being charged $46 a month for a landline.
Too many to list...but here are a few: A. You will receive more spam calls than you can possibly imagine. 2-15 a day. B. You will need to dial a 1 before calling any number, local and long distance. C. Certain US numbers, including several local number, are not accessible. D. You will encounter hidden fees, such as an international connection fee that is not mentioned anywhere and will drain your credit quickly, 911 yearly fee, needing to purchase international calling credit to dial certain US numbers, credit you buy for international calling will be applied only to your home phone but not to the mobile app that is linked to your home phone number. This requires a second purchase of credit. And on and on. E. Customer service is in the Philippines. Good English, nice reps, but they are not the company and will not be able to resolve issues. The company seems to not be listening to its customers.
Yes

MAGIC JACK- EXCELLENT VALUE!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I had Magic Jack for a year now for home phone, and I am very satisfied with it. I do not have answering machine, but the voicemail service of Magic Jack always sends me an email when I have a message waiting. Over all it is an excellent value for $ 35.00 a year!
I took it with me and used it on a trip, and I saved a bundle by not paying roaming charges on my cell.
I recommend it to everyone!

Email notice for voicemail, loud and clear, use over the computer or handset, easy set up. You get to choose your number.
None
Yes

I HAVE BOUGHT 5 MAGIC JACKS AND ARE SCAMM

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5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)

WHEN THE ONE YEAR OR THE 6 MONTHS FREE WHEN YOU BUY THE DEVICE , i TRY TO RENEW IT LIKE THEY SAY, AND NEVER CAN DO IT, IT KEEP ME ASKING THE PAYMENT AND CHARGING TO MY CARD, AND i KEEP TRYING HUNDREDS OF TIMES AND THEY CONTINUE ASKING ME FOR THE SAME THING AND NEVER NEVER RENEW THE SERVICE, THEY NEVER CHARGE MY CARD, AND I HAD TO GO AND BUY A NEW DEVICE, BUT TO PAY ALMOST 50 DOLLARS AS i PAY IN A vACAVILLE cALIFORNIA rADIO sHACK STORE AND AFTER SIX MONTHS, WHEN THEY TOLD TO RENEW, THE SAME, ALWAYS THE SAME, IMAGINE I HAVE ALREADY 5 DEVICES, CHANGING NUMBER EVERY TIME, CHANGING CREDIT CARDS, CHANGING E MAILS, SO THEY ACCEPT THE NEW DEVICE, FOR ME THIS MAGIC JACK COMPANY ARE SCAMMERS, BECAUSE THE SAME THING HAPPENED TO A BUNCH OF FRIENDS. DO NOT BUY I THINK IT IS BETTER TO LOOK FOR ANOTHER KIND OF SERVICE.

WELL THEY WORK WHEN YOU BUY IT AND ARE GOOD FOR iNTRNATIONAL CALLING.
WHEN THE ONE YEAR OR THE 6 MONTHS FREE WHEN YOU BUY THE DEVICE , i TRY TO RENEW IT LIKE THEY SAY, AND NEVER CAN DO IT, IT KEEP ME ASKING THE PAYMENT AND CHARGING TO MY CARD, AND i KEEP TRYING HUNDREDS OF TIMES AND THEY CONTINUE ASKING ME FOR THE SAME THING AND NEVER NEVER RENEW THE SERVICE, THEY NEVER CHARGE MY CARD, AND I HAD TO GO AND BUY A NEW DEVICE, BUT TO PAY ALMOST 50 DOLLARS AS i PAY IN A vACAVILLE cALIFORNIA rADIO sHACK STORE AND AFTER SIX MONTHS, WHEN THEY TOLD TO RENEW, THE SAME, ALWAYS THE SAME, IMAGINE I HAVE ALREADY 5 DEVICES, CHANGING NUMBER EVERY TIME, CHANGING CREDIT CARDS, CHANGING E MAILS, SO THEY ACCEPT THE NEW DEVICE, FOR ME THIS MAGIC JACK COMPANY ARE SCAMMERS, BECAUSE THE SAME THING HAPPENED TO A BUNCH OF FRIENDS.
No

Magic Jack...you get what you pay for

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2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.6
Average: 2.6 (1 vote)

I have had this magic jack voip service for two years...I paid for five. I will go for another voip when my fifth year is up. One that I will pay monthly but I will be able to speak to real people if there are any problems...
I bought some international minutes the other day. I had over 800 minutes. I tried calling someone out of the country. The phone just rang. No answering machine. No voice messaging. No one was home. I tried another person in the same country but my 800 minutes were gone and I only had 100 minutes left. There is no way you can actually TALK to a real customer service magic jack person. You can only chat to someone in India or another country. I can tell by the way they spell etc. They said they would get back to me by email. They never did. I keep CHATTING to ask them what happened to 700 of my international minutes with no results. Don't buy international minutes...
Another thing is there is no one and no where to get instructions. I wanted to save a message. It says press 1 for this 2 for that 3 for something else etc until I got to the option to place the message in a folder and save it. There is no way to get my message because there is no option to go back into the folder. You can put things in but you cannot retrieve them. OR IF you can, no one will help me to do it. I CHATTED and told the person my problem. How can I get to my message back to listen? They would just repeat what the phone says...press option 1 for this, option 2 for that etc. I said I got that part but now how do I access my message? The person sent the supervisor who said, press option 1 for this, option 2 for that etc. I said yes, I got that but how do I get into the folder to retrieve my message? I do not know how to do that...He closed the chat box on me.
The noise it makes when you talk can either be very bad static, whistles, or sounding as if the person were under water...
I would rather pay 10 bucks a month for a voip service that has REAL customer service...and will probably do it before my five years is up, actually...

Cheap, cheap, cheap
About 50% of the time it will make noises on either side that makes it difficult for anyone to actually have a conversation...customer service SUCKS, wish there were negative stars. I would have chosen 10 minus for customer service...issues will not be resolved...do not buy international minutes!
No

Loyal and Love it! - Magicjack

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Ive been a MJ user since thier legacy MJ was introduced. The MJ plus is so much better because you dont need to leave it connected to a computer to use. I have this connected to the internal telephone wiring in 2 houses, and it feeds all of my telephones. The people that have complaints and problems more than likely have poor internet service. It doesnt need a whole lot of speed, but of course more is better. Mine work great with the 3 meg service that I have.
On two occasions I have had MJ units fail due to closeby lightning strikes. Each time MJ customer service replaced them and the only charge was a small amount for shipping.
I work for a telephone provider and even with an employee discount it doesnt come close the the MJ monthly fees.
I have to laugh when I see other voip providers pricing. $ 10-$20-$30 per month! I was originally paying $20 a year, but it is now $35, that still blows the doors off every other company.
The new smartphone app is great. I can take and make calls on the go or in home. Its like having a 1000 mile long cord on your phone.
Would I recomend it? YES YES YES I have installed this for most of my friends and family and several neighbors.

Price. Features. Ease of setup. The smartphone app thats included is wonderful.
Customer service can only be reached via chat. As with all voip services, if power is off or internet is giving problems this will not work. (however with the smartphone app you can still recieve calls!) It will not work with pulse (dial) telephones without a pulse to tone convertor. Answer and talk yes, but cant dial out.
Yes

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magicJack

2002Year Founded
29%Recommend
242User Reviews
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Overall Rating

2.5345
3.69
55%
44%
50%
34%
73%

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VoIP app

The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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