magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line.
With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.
Is magicJack worth it?
We recommend that anyone interested in buying a magicJack read the user reviews here first.
I remember many years ago leaving a foul review of magicjack...I won't bother
to go into details as to why and suffice to say:
Firstly, where the hell are you going to go to get a non-capitalizing means
of communication with reliable service, an awesome control panel on their
website to work your communications and unlimited incoming and outgoing
calling, and all the perks that come with a damn phone? So the Price is
digestible by all means.
Secondly, I believe that throughout the years of service with magicjack they
genuinely have been upgrading their service to us (at no extra charge)
because it seems to be more reliable than my overpriced cell phone. Truth be
known, I recently canceled the service for the cell phone.
And finally, I'm a grass-roots kind of person with a goal to be completely
offgrid. I eliminated the gas company years ago (firewood for cooking and
heating now...love it except for the soot and dust), I've also eliminated the
phone (cell), and reduced my electric bill to $40.00 in the winter time
(right now it's January in Ohio) and less than that in the spring and
summer...the electric will be eliminated hopefully this year once and for all
because I am certain that the fee I pay is not actually for usage but
something the monopolies conjured up called "availability of service fee", so
the electric will be replaced by a spot generator if needed. For the most
part my wind generator, solar arrays, batteries, large garden, chickens
....holy crap where the hell am I going with this!!!??? Oh yeah....I
would consider keeping magicjack and not consider dropping that bill from my
life because I feel magicjack is a fair exchange (now if I could only figure
out how to "legally" harness free internet because that IS NOT a fair deal
for the masses at all with their one of two choices for overpriced slow
crappy service and crappier customer service. Okay I'm old and just woke up
so I'll be using this statement as my disclaimer for the overchatty review.
Sound Quality, Price, Great Customer Support
They don't offer Internet service too (LOL the whole of America would flock to these people as an alternative choice that probably would not be attune to profiteering).
Everything is bad about this foreign owened company
Can you hear me now
The idea of cheap phone service is the appeal. Like every good con that's
what pulls you in. When I called to ask a question on incorrect billing I
was put on hold, disconnected, and transfered back and forth over a 5 hour
period. That's right five hours! THERE IS NO CUSTOMER SERVICE, per se.
They refused to give me a refund until I notified the Florida State attorney
General. Then it was all boo-hoo and " we are sorry YOU misunderstood
It nay sound like a good deal but save youself the headaches that come with a
The kind of company that gives a bad name to Israeli businesses.
SCAM, CON-ARTISTS, STAY AWAY FROM MAGIC JACK !
After been in business for over 40 years, one has seen management patterns
that repeat themselves while on the way to bankruptcy.
Magic Jack is a company with over 1000 bad reviews!!! Over 1000 deceived,
unsatisfied and disgusted customers!
Customer service and technical support is non existent!!!
The product does not work and the CON-ARTISTS just hide offering you no
solution for the problems!
It is cheap, but how good it is if it does not work properly?
The product is a cheap, cowardly inefficient and unscrupulous as the
management behind it !
Don't make the same mistake I did, read the reviews:
Calls per days dropped when I got Majic Jack, WHY???
QUESTION? Did anyone's calls decrease when they got their Majic Jack?
I ported my business line to Majic Jack a while back. My business calls were
about 30 to 40 per day before I got Majic Jack on that business line.
After going with Majic Jack, I get from 5 to 7 calls a day and most of them
are telemarketers. I am confused. Chat support says they are Tech, but
when I asked how to check this, they said, "We have Call logs." I have
checked my call logs and they are the same as my actual call.
What pisses me off is my brother called me from out of town when he had an
accident and said I did not answer. He said he called many many times, but no
I checked my call logs and his calls were not there. I checked his phone and
there was the calls. So, what the hell!!!
Tech is NO HELP!!! Has anyone experienced this? I hate to go out of
business thinking the economy went dead the day I got Majic Jack.
Is it possible that calls are not going through and my customers are not getting me? Calls went from 30 to 40 a day before MJ. Now, 5 to 7 a day. WHY???
Magic Jack...WORKS GREAT!!! but Canadians beware!
okay I purchased the Magic Jack yesterday. got it home had it set up and
making calls within 5 minutes!! yes seriously!!! working great...called to
Vancouver and Alberta both calls nice and clear and crisp. And you just
cannot beat the price for long distance calling. $35 USD for a full YEAR of
service. When I told my brother about it he thought I'd said $35 per month
and that it wasn't such a great deal....I clarified...35 bucks USD a YEAR!!
or 5 YEARS for $100 USD...that is just crazy cheap! oh yeah ...purchase price
$45 CDN at Walmart... that INCLUDES 1 full year of service. Signed up in
minutes and paid my $10 USD for a CDN telephone number!! I'm kicking myself
for not doing this sooner....just figured out I have given Shaw about $1550
CDN for the last 5 years of phone service...and could have been using Magic
That would have saved me about $1400 CDN in the last 5 years!! I do have a
high speed internet service so I think that is an important factor. someone
on a slower (non high-speed) may not be as impressed!
If you are in Canada there are a few drawbacks to be aware of :
(1) you cannot Port your current CDN phone number (at this time)...they say
that they are working on this issue but are they really?? Since they charge
an extra $10 US a year for giving you a random CDN -based phone number...and
an extra $10 US if you choose a CDN number from a list....so they are making
good money on extras so they may never work on getting numbers ported to MJ.
But seriously why the heck would they NOT be doing this??? they could get a
ton more customers in Canada if they allowed porting. we Canucks like our
telephone number and don't want to have to learn another one! :-) So anyway
c'mon Magic Jack people get PORTING FOR CANADA!!
(2) So you get a random CDN phone number...well not totally random...you get
a choice from several areas codes in your province...but the exchanges that
are combined with those area codes may not be anywhere near where you live.
Why is this an issue you ask. Because anyone that lives in your local area
will have to pay long distance charges because they will have to dial a 1-
prior to dialing the 10 digit CDN phone number.
So Yes, you get FREE UNLIMITED calling to USA and Canada for your Magic Jack
phone but any of your friends and family and any business that is not on
Magic Jack are paying Long distance charges to call you...even if they live
across the street! Possibly this is different in the city that the area code+
exchange actually applies to but it just doesn't work in small town BC. The
area code I picked is one that covers my city but the exchange that follows
the area code is for Victoria. Oh wait...I guess those people in Victoria
won't have to pay Long Distance Charges to call me but someone down my block
does. Going to have to get some friends in Victoria. I guess they figure if
every one gets smart and changes over to magic Jack then there's no longer an
(3)Support: I have spent a few hours today trying to solve these issues with
Magic Jack...or at least get them to admit there's an issue but they just
keep blaming the "other service providers" for charging the long distance
rates for a local call coming to me. Maybe everyone will get smart and start
using Magic Jack!!
I can't believe how good it works! (oh yeah we did try Vonage 10 or 12 years
ago and it wasn't that good....probably better now because high speed
internet is in every home!)
CHEAP like Borscht! Works well....very good sound...crisp and clear! Did I mention cheap...can't believe people are still paying $20- $40 a month to the phone company....this is $35 USD PER YEAR!!
Supports is terrible. No Porting of Canadian Phone Number. Limited exchange numbers for your chosen area code.
Sort of Okay - MagicJack
My guess is that my Magic Jack Plus is non-functional. Power supply is
apparently dead and it looks like it took the Magic Jack with it. Lights up
and the computer recognizes something is there when plugged into the USB port
but no software opens and it will not connect a phone. Tried to find
troubleshooting information on their site but there is none. At least
nothing helpful. Decided to order a new one. Tried twice. No idea if none,
one, or two are ordered. There has been no confirmation email sent. I would
just go out and buy another but then maybe I will have three. What a sucky
company. You may buy one and be fairly content considering the price. I
was. Now? Not so much. Oh yeah, if you like to talk, the Magic Jack service
will hang up at 1 hour without warning. Does not affect incoming calls and
Magic Jack customer service will not admit this.
Zero customer service. Poor, poor, poor web site. Hangs up phone calls at or past one hour.
Magic Jack service no longer recommended
Magic Jack is very inexpensive and worked well when I first bought it in
2010. Over the years it has gotten worse to the point that it does down
once/day for me now.
I don't recommend it. Also, their customer service is lousy!
Lousy reliability and customer service
MagicJack Plus -- never worked properly
My original [and only] magicjack plus device was faulty upon receipt. The
ports did not hold connections and therefore the cables were never well
seated. I made multiple calls to MagicJack customer service, only to be told
I would have to pay for a new device. So I bundled the whole thing in a ball
Over the last few years, the device intermittently did not work and became
unreliable. Last week I was no longer able to receive incoming calls
[although the calls did go into the MagicJack voice mail box] and despite
the fact there was no dial tone, I was able to complete outgoing calls as
long as they did not require using the touch pad on the phone. I contacted
support again and was told they would 'check into it' soon. When asked to
define 'soon' I was told to be patient as I would be receiving an email in 24
to 48 hours -- that was 3 days ago and I have yet to received an email.
Today the magicjack quit working entirely.
Lucky for me, last week I contacted another VOIP carrier and will be
transferring my telephone number to a dependable service. Unfortunately,
MagicJack has refused to release the port to the new carrier [so I can keep
my phone number]. After a chat with MJ customer service regarding this
issue, I was again told to be patient and they would 'look into it' in a
couple of days. That chat too, took place several days ago and according to
my new service carrier the port has still not been released.
I can only state that you do get what you pay for. Before you buy into this
service, ask yourself if the aggravation is worth the price.
it was cheap
it was cheap -- literally the device itself is substandard. The people in MJ customer service are polite but vague and their technical support team appears to be undertrained or not trained.
Works great and unbeatable price - Magicjack
Works better than Vonage and it the price is much cheaper 100 for the
magicjack and it includes 5 years of service. Unbeatable price, I like the
magic jack phone app. I never have any problems with the quality. Works
perfect. I also transferred my old Vonage number to my magicjack and have
that forward to my cell. Before Vonage I had that number with ATT. I had the
number since 1995 so I did not want to lose it. Customer service is like any
other company. If I have questions I chat with them on the website. They are
fast and reliable.
Works perfect and no other company can beat that price.
No Cons, MagicJack and their app works perfect.
TERRIBLE FROM START TO FINISH
Terrible choice. Regret ever getting involved with these people. MagicJack
was a technical headache from the beginning, never properly worked. Customer
service is very poor, don't know their products and make refunds a total
nightmare. Technical service only accepts live chat NO PHONE CALLS .... even
though they are a phone company. $60 wasted. If you're ready to throw money
away or deal with huge headaches give them a try, otherwise move on!!
Terrible customer service, difficult refunds, technical issues, etc.
A magicJack is a small device that allows you to make Internet phone calls for cheap prices.
As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.
How does magicJack work?
One of magicJack's top selling points is its ease of installation.
Plug your phone into the magicJack
Plug the magicJack into your computer
Start making calls
Is there a special magicJack phone?
Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.
What do you think of magicJack?
Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:
1. Lowest Monthly Rates
Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.
2. Cheap Equipment
Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.
Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.
3. Easy to Use
MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.
Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.
MagicJack Customer Service
Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.
If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .
Third-party magicJack Support
There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.
In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!
Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.
If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.
Have something to say? Leave a comment about magicJack.
Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.
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