magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line.
With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.
Is magicJack worth it?
We recommend that anyone interested in buying a magicJack read the user reviews here first.
I truly believe a magic jack will work great if you have good internet service. If you have lousy internet, like DSL, you won't be happy. When I had Verizon DSL, my magicJack didn't work worth a damn. Now that I have Comcast high-speed internet, it works great. Never a glitch or flaw. Sounds as good as any hardwired phone back in the day.
Reliable and cheap
Need great internet service to work well
Terrible customer service from Magic Jack
In my opinion, Magic Jack doesn't want any verbal contact with their customers. Billing seems to me to be incompetent. paid for a vanity telephone number, which was clearly marked and provided for on the Magic Jack website. They applied it to extending telephone service instead of for the vanity number. Spend hours trying to straighten it out. Couldn't reach a competent representative who could handle the problem. Unable to call a particular exchange in the 501 area code. Obviously (to me at least) Magic Jack's problem, but could get no assistance on the phone (can't reach technical personnel on their phone line) so had to try the on line chat. Wait times are often a half hour or more. Then, the agent doesn't understand what the problem is. If you want cheap telephone with poor support, then in my opinion, go with Magic jack. Otherwise, if you value your time, find another provider. You get what you pay for!
Poor or no customer service
OK when it works
I've been using Magicjack for about 4 years now, using two different Magicjack devices in that time. - First, I couldn't begin to count the number of times that incoming calls just stop working. I got a letter from my doctor's office saying they'd been trying to reach me but the incoming number just fast beeps (not a busy tone) or just goes to a standard message for buying Magicjack with no option to leave a message. The solution each time is to call MJ customer service and have them reset the line. Lost track of how many times I've had to do that. In the end, I gave up on using this as an incoming service. It's just far too unreliable. Second, MJ customer service has a strategy for any technical problem they can't handle: they just hang up the call. This isn't because you're being difficult. You'll explain your situation and then they'll just end the call. The only way, and I mean the only way, to get anything accomplished is to immediately escalate the call and hope they don't hang up before that. It's a call center staffed with people who can barely speak legible English. So maybe 75 - 80% of the time MJ is reliable as an outgoing call service. It is 100 % unreliable as an incoming service. They do annoying things like continue to play messages before you can make an outgoing call, trying to get you to re-activate old accounts on old devices that you've upgraded from. They say there is no way to stop that. I'll only continue to use it until my current account expires.
Only reliable for outgoing calls Cheap for an outgoing call service, but you get what you pay for.
100 % unreliable as an incoming phone service - at least in four years of experience with a Canadian number Quite possibly the worst customer service on the web
I installed MJ July 2017 on a Verizon Fios high speed internet connection. It works brilliantly. I suspect many of the negative reviews may eminate from using DSL or some other, slower connection. Set up was easy, as was porting over my old phone number onto MJ. I prepaid 5 years and my new "land line" costs about $3.00 per month. Awesome. In the 4 months it has been set up, I only once had an issue, and just unplugged the device and then replugged it in. It just works. Basically, totally great technology that costs next to nothing. I did not set up the cell phone app, so can't speak to that part of the service.
Works, and is dirt cheap.
Needs high speed connection.
Used to be great
I had magic jack on two phones for about 7 years. This last year renewing them has been a nightmare. I paid the 35 for the plan, but after I bought it it said I needed a customized phone number fee for like 3 bucks. I paid it. Now a month later it’s not working and it says it’s expired. Called customer service and they said I can pay more fees to keep my service. So I just paid for a years plan to use in one month. No thank you, I will spend money elsewhere. They lost a longtime customer and one that refers people to the company.
No dropped calls
Hidden fees after you buy service plan
go with a different company
Customer service is awful, if you can even understand the speaker. only good thing is the price. quality has suffered so much the last year that i've switched to a different carrier. getting my number ported from magicjack has been a nightmare. i would recommend you go with any company other than magicjack.
sound quality, customer service
Pass Magic Jack By. Too Many Negatives!
Magic Jack is not worth it. Here;s why:Even though this is a PHONE company,
you cannot call them to discuss anything. It is all by online "chat" which
is terribly time consuming, unless you type faster than you talk.There is no
option to cancel your service on the website.
I use T-Mobile which lets me call for 0.20 (twenty cents) a minute when
overseas.At home I have reduced my land line to the basic minimum - Toll-free
and local calls outgoing plus 911, and of course accepts all calls incoming. My monitored home alarm system uses the 800 number to call the central
station if there is an intrusion or fire so I need it for that, plus I didn't
want to change my home number which has been given out for years & is on my
I initially used MJ when overseas, but it is a pain to carry a telephone
along and my T-Mobile cell plus e-mail & text messages are all I need.
Magic Jack sucks and is a waste of money.
See above. Terrible service. Difficult to communicate with them.
Total waste of money and time
This is the biggest piece of garbage I have ever used. I can't talk on the
phone without getting cut off constantly. I'll be in the middle of a
conversation and it just clicks and I get the dial tone. Then it won't allow
me to dial out again for several minutes. You don't even get 911 access
included. You have to pay an extra fee for that which is utterly ridiculous.
Every phone company should include 911 calling. Don't waste your money on
Magic Jack. It will only give you a migraine
Drops phone calls constantly No 911 calling included
Magic Jack bigest scam ever
They advertise FREE unlimited calling to the US and Canada and FREE magicJack
to magicJack international calling, which it's an absolute lie. I signed for
five years service promotional fee, that was 99.99, when the bill came in CAN
dollars, was $187.90 they said they where not using the banking rate exchange
and they have to charge me the exchange that was based on their calculations.
I tried to cancel but they said I only would be refunded 17.00can because
penalties for the cancelation. So I didn't have a choice and I had to keep
the service. A month later, all a the sudden I stop receiving phone calls, I
tried to fix the problem from my MJ online account but didn't worked. I tried
to keep using the service just making outgoing calls and every often the
calls where interrupted by recordings reminding to check my account or simply
interrupted my phone calls.
I contacted customer service which they said they where unable to fix the
problem and they where unable to tell me the reason why my account was in
hold. It took me few weeks calling every day and trying to contact someone to
help me, but they told me that they where not even in the American continent
to attend my concern. They said that they where in a place which they where
no allowed to tell me, but they said they will pass my report.
Couple of weeks later the problem became obsessively annoying interrupting my
outgoing phone calls. I was unable to find help for this problem, so I
decided to become rude with these people and they transferred to a supposed
I was on my only account while I was speaking with this woman and she said
hold on in the phone and she just cancelled all applications, devices and
services which I saw the changes instantly on line. She came back to me on
the phone and she said that I violate the time allowed on my service. I said
that I paid for the five years service and that was advertised as unlimited
phone, she said that some where in the 56 pages agreement said that the
services isn't unlimited phone calls passing certain period per day. So they
took my 187.90 can, they tried to make an other charge for the cancellation
which thanks to my bank blocked the charge, they cancelled all my apps,
devices and blocked the number I was using to contact them.
There's no agency or government service to report this company's scam. I
would ever recommend to get this terrible service that may was the must
expensive phone service I have ever paid.
The worse scam ever on Phone Internet service. The most disgusting and meaning costumer service. The must abusive lie advertised. The worse experience dealing with a fake company. Unreliable Soon or later consumers will fall into their ambush
Low price tag, so-so quality, international calling expensive if works at all, customer service sucks
If you only need local & north America calling, and can live with constant
background humming during calls, magicJack offers a very competitive price
But, if you need international call, or fax, or quality calls w/o any
annoying background noise, this is not for you. To make international
calling, you have to buy pre-paid credits, which will expire in 6 months.
Also be aware, its so-called feature of "placing international call from
another registered number (not your magicJack #)" doesn't work at all.
If you like to solve issues with customer service department, I wish you good
luck. For its customer service representatives, at least the ones I dealt
with, are simply busy operators reading from scripts to fend off customer
inquires. They're not technical people at all, so they're clueless for
anything outside of their typical scripts.
noise during calls, expensive international calling with expiration date & some listed feature not working at all, clueless customer service
A magicJack is a small device that allows you to make Internet phone calls for cheap prices.
As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.
How does magicJack work?
One of magicJack's top selling points is its ease of installation.
Plug your phone into the magicJack
Plug the magicJack into your computer
Start making calls
Is there a special magicJack phone?
Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.
What do you think of magicJack?
Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:
1. Lowest Monthly Rates
Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.
2. Cheap Equipment
Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.
Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.
3. Easy to Use
MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.
Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.
MagicJack Customer Service
Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.
If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .
Third-party magicJack Support
There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.
In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!
Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.
If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.
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