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magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Magic Jack is a good service

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5
Average: 5 (1 vote)
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5
Average: 5 (1 vote)

I have Magic Jack for a few years on two separate home phone lines. The
quality is very good most of the time, and the price is the best anywhere!
It is not perfect but for the price I can live with any problem. I wanted to
keep both of my old phone numbers, one of which I've had for 25 years! And I
could do that with Magic Jack.

Fantastic price!
Call waiting, but no call waiting-caller ID
Yes

Poor features, hidden charges

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
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1
Average: 1 (1 vote)
2
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2
Average: 2 (1 vote)

I switched from my Xfinity Comcast phone service to MajicJack, because there
was a good promotion on Xfinity for a package that did not include phone.
After a few days on MajicJack, I found out that "you get what you pay for" is
very true. Here are some points:
- Caller ID name transmitted by other phones is not displayed, only the
number is shown
- My Caller ID name is not transmitted, either
- Time stamp is EST instead of my Central
- The LOCAL number that I used for my calling card (for international calls)
is now pay-per-minute, NOT free
- Voice mail is sent to email, instead of being stored on the server
- Text messages cannot be received on home phone line, unless cell phone is
linked through app. No server storage, either.

Besides, they add some mysterious "administrative fee" to every service
charge.

I called (chatted with) customer service regarding those issues. They always
"explain" the reasons, instead of fixing anything. I decided to stay with
them for this one year term that I already payed for, but then most likely go
back to Xfinity.

Low cost. Acceptable sound quality.
Poor features. Hidden charges.
No

New Magic Jack Customer

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
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5
Average: 5 (1 vote)

Today I cut the cord! After paying 240.00 per month for an Internet, cable
and landline bundle I've finally decided to try magic Jack as well as ditch
the cable. Now the cable was easy to let go because other than the high cost
for a lot of crappy stations when I spend more than 50% of the time on my
local (free) network anyway, Internet TV has come a long way and I have
already subscribed to Netflix and am very happy with their service.The phone
however took a little longer to decide. I am self employed for the last 35
years and have had the same phone number for 25 years. however lately I have
noticed that more than ever fewer people phone me for business inquiries.
E-mail , facebook and texts are becoming the norm. The other issue is that
the major phone companies are starting to almost give landline phone service
away as a bonus for signing up to their internet (I live in Canada and we
have some of the most expensive internet services on the planet) I think they
are starting to sell landline services for as low as 20 dollars a month.
Anyway I figured if I'm going to reduce my bill I might as well make it as
low as possible. I read reviews and researched magic Jack and I honestly have
to say from the mixed reviews I've read that I wasn't really sold on it to
save a little over 25 dollars a month. I took a chance anyway and purchased
the Magic Jack Go at Walmart for $69.00 including the first 12 months free.
WELL BOY IM SO GLAD I DID!!!!.The process took longer than I expected and was
a bit more complicated than advertised. That said, I contacted customer
support and was surprised to find that I was first in the cue. Instantly I
had an agent online who was very patient and genuinely seemed thrilled to get
me set up as a new customer. The process took almost an hour in total because
I was having trouble at my end and I asked a lot of questions. The agent
routinely said for me to take my time. The setup process was top shelf all
the way and all other customer service reps of their competitors should take
note: for a bit more than 3 dollars a month they will destroy the
competition. The sound (which a lot of people said was suspect) was
surprisingly loud and clear. I did turn the phone volume up a little more
than I used to but then it was just like it always was. I could have paid the
one time $20 fee to save my old number but I ultimately decided not to bother
and leased a new local easy to remember number for $10 per year The only
reason that I gave 4 stars for reliability is because I've only had the
service for less than a day. Amazing support, Amazing clear service, amazing
savings and an amazing little gadget overall. I am only disappointed in
myself for being too stubborn for not having done this years ago. I may go
sign up for five years where it goes for a bit over 2 dollars a month! I've
reduced my overall bill by 150 dollars a month and couldn't be happier. YOU
ROCK MAGIC JACK and so does your customer support! Thanks from a happy new
customer.

everthing
nothing so far
Yes

MagicJack is the Bomb!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

I remember many years ago leaving a foul review of magicjack...I won't bother
to go into details as to why and suffice to say:
Firstly, where the hell are you going to go to get a non-capitalizing means
of communication with reliable service, an awesome control panel on their
website to work your communications and unlimited incoming and outgoing
calling, and all the perks that come with a damn phone? So the Price is
digestible by all means.
Secondly, I believe that throughout the years of service with magicjack they
genuinely have been upgrading their service to us (at no extra charge)
because it seems to be more reliable than my overpriced cell phone. Truth be
known, I recently canceled the service for the cell phone.
And finally, I'm a grass-roots kind of person with a goal to be completely
offgrid. I eliminated the gas company years ago (firewood for cooking and
heating now...love it except for the soot and dust), I've also eliminated the
phone (cell), and reduced my electric bill to $40.00 in the winter time
(right now it's January in Ohio) and less than that in the spring and
summer...the electric will be eliminated hopefully this year once and for all
because I am certain that the fee I pay is not actually for usage but
something the monopolies conjured up called "availability of service fee", so
the electric will be replaced by a spot generator if needed. For the most
part my wind generator, solar arrays, batteries, large garden, chickens
....holy crap where the hell am I going with this!!!??? Oh yeah....I
would consider keeping magicjack and not consider dropping that bill from my
life because I feel magicjack is a fair exchange (now if I could only figure
out how to "legally" harness free internet because that IS NOT a fair deal
for the masses at all with their one of two choices for overpriced slow
crappy service and crappier customer service. Okay I'm old and just woke up
so I'll be using this statement as my disclaimer for the overchatty review.
Magicjack=hell yeah.

Sound Quality, Price, Great Customer Support
They don't offer Internet service too (LOL the whole of America would flock to these people as an alternative choice that probably would not be attune to profiteering).
Yes

Everything is bad about this foreign owened company

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
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2
Average: 2 (1 vote)
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The idea of cheap phone service is the appeal. Like every good con that's
what pulls you in. When I called to ask a question on incorrect billing I
was put on hold, disconnected, and transfered back and forth over a 5 hour
period. That's right five hours! THERE IS NO CUSTOMER SERVICE, per se.

They refused to give me a refund until I notified the Florida State attorney
General. Then it was all boo-hoo and " we are sorry YOU misunderstood
us...."

It nay sound like a good deal but save youself the headaches that come with a
con- job.

NONE
The kind of company that gives a bad name to Israeli businesses.
No

SCAM, CON-ARTISTS, STAY AWAY FROM MAGIC JACK !

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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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After been in business for over 40 years, one has seen management patterns
that repeat themselves while on the way to bankruptcy.

Magic Jack is a company with over 1000 bad reviews!!! Over 1000 deceived,
unsatisfied and disgusted customers!

Customer service and technical support is non existent!!!

The product does not work and the CON-ARTISTS just hide offering you no
solution for the problems!

It is cheap, but how good it is if it does not work properly?

The product is a cheap, cowardly inefficient and unscrupulous as the
management behind it !

Don't make the same mistake I did, read the reviews:

https://www.consumeraffairs.com/cell_phones/magicjack.html

https://www.voipreview.org/review/magicjack

DON'T BUY IT !!!

NONE
UNSCRUPULOUS COMPANY, PRODUCT AND MANAGEMENT !!!
No

Calls per days dropped when I got Majic Jack, WHY???

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
1
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4
Average: 4 (1 vote)
1
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QUESTION? Did anyone's calls decrease when they got their Majic Jack?

I ported my business line to Majic Jack a while back. My business calls were
about 30 to 40 per day before I got Majic Jack on that business line.
After going with Majic Jack, I get from 5 to 7 calls a day and most of them
are telemarketers. I am confused. Chat support says they are Tech, but
when I asked how to check this, they said, "We have Call logs." I have
checked my call logs and they are the same as my actual call.

What pisses me off is my brother called me from out of town when he had an
accident and said I did not answer. He said he called many many times, but no
answer.
I checked my call logs and his calls were not there. I checked his phone and
there was the calls. So, what the hell!!!

Tech is NO HELP!!! Has anyone experienced this? I hate to go out of
business thinking the economy went dead the day I got Majic Jack.
Any ideas?

Email me if you have an idea
([email protected])

The actual MJ works well
Is it possible that calls are not going through and my customers are not getting me? Calls went from 30 to 40 a day before MJ. Now, 5 to 7 a day. WHY???
Yes

Magic Jack...WORKS GREAT!!! but Canadians beware!

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 2 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

okay I purchased the Magic Jack yesterday. got it home had it set up and
making calls within 5 minutes!! yes seriously!!! working great...called to
Vancouver and Alberta both calls nice and clear and crisp. And you just
cannot beat the price for long distance calling. $35 USD for a full YEAR of
service. When I told my brother about it he thought I'd said $35 per month
and that it wasn't such a great deal....I clarified...35 bucks USD a YEAR!!
or 5 YEARS for $100 USD...that is just crazy cheap! oh yeah ...purchase price
$45 CDN at Walmart... that INCLUDES 1 full year of service. Signed up in
minutes and paid my $10 USD for a CDN telephone number!! I'm kicking myself
for not doing this sooner....just figured out I have given Shaw about $1550
CDN for the last 5 years of phone service...and could have been using Magic
Jack!!

That would have saved me about $1400 CDN in the last 5 years!! I do have a
high speed internet service so I think that is an important factor. someone
on a slower (non high-speed) may not be as impressed!

If you are in Canada there are a few drawbacks to be aware of :
(1) you cannot Port your current CDN phone number (at this time)...they say
that they are working on this issue but are they really?? Since they charge
an extra $10 US a year for giving you a random CDN -based phone number...and
an extra $10 US if you choose a CDN number from a list....so they are making
good money on extras so they may never work on getting numbers ported to MJ.
But seriously why the heck would they NOT be doing this??? they could get a
ton more customers in Canada if they allowed porting. we Canucks like our
telephone number and don't want to have to learn another one! :-) So anyway
c'mon Magic Jack people get PORTING FOR CANADA!!

(2) So you get a random CDN phone number...well not totally random...you get
a choice from several areas codes in your province...but the exchanges that
are combined with those area codes may not be anywhere near where you live.
Why is this an issue you ask. Because anyone that lives in your local area
will have to pay long distance charges because they will have to dial a 1-
prior to dialing the 10 digit CDN phone number.

So Yes, you get FREE UNLIMITED calling to USA and Canada for your Magic Jack
phone but any of your friends and family and any business that is not on
Magic Jack are paying Long distance charges to call you...even if they live
across the street! Possibly this is different in the city that the area code+
exchange actually applies to but it just doesn't work in small town BC. The
area code I picked is one that covers my city but the exchange that follows
the area code is for Victoria. Oh wait...I guess those people in Victoria
won't have to pay Long Distance Charges to call me but someone down my block
does. Going to have to get some friends in Victoria. I guess they figure if
every one gets smart and changes over to magic Jack then there's no longer an
issue.

(3)Support: I have spent a few hours today trying to solve these issues with
Magic Jack...or at least get them to admit there's an issue but they just
keep blaming the "other service providers" for charging the long distance
rates for a local call coming to me. Maybe everyone will get smart and start
using Magic Jack!!

I can't believe how good it works! (oh yeah we did try Vonage 10 or 12 years
ago and it wasn't that good....probably better now because high speed
internet is in every home!)

CHEAP like Borscht! Works well....very good sound...crisp and clear! Did I mention cheap...can't believe people are still paying $20- $40 a month to the phone company....this is $35 USD PER YEAR!!
Supports is terrible. No Porting of Canadian Phone Number. Limited exchange numbers for your chosen area code.
Yes

Sort of Okay - MagicJack

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

My guess is that my Magic Jack Plus is non-functional. Power supply is
apparently dead and it looks like it took the Magic Jack with it. Lights up
and the computer recognizes something is there when plugged into the USB port
but no software opens and it will not connect a phone. Tried to find
troubleshooting information on their site but there is none. At least
nothing helpful. Decided to order a new one. Tried twice. No idea if none,
one, or two are ordered. There has been no confirmation email sent. I would
just go out and buy another but then maybe I will have three. What a sucky
company. You may buy one and be fairly content considering the price. I
was. Now? Not so much. Oh yeah, if you like to talk, the Magic Jack service
will hang up at 1 hour without warning. Does not affect incoming calls and
Magic Jack customer service will not admit this.

Cheap
Zero customer service. Poor, poor, poor web site. Hangs up phone calls at or past one hour.
No

Magic Jack service no longer recommended

user_review
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3
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1
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1
Average: 1 (1 vote)

Magic Jack is very inexpensive and worked well when I first bought it in
2010. Over the years it has gotten worse to the point that it does down
once/day for me now.
I don't recommend it. Also, their customer service is lousy!

Inexpensive
Lousy reliability and customer service
No

Pages

magicJack

2002Year Founded
29%Recommend
242User Reviews
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Overall Rating

2.5345
3.69
55%
44%
50%
34%
73%

Service Locations

VoIP app

The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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