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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line.
With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.
Is magicJack worth it?
We recommend that anyone interested in buying a magicJack read the user reviews here first.
Before purchasing my MJ I did a lot of research to see if something so inexpensive was worth it. I read multiple reviews about how horrible it was and the customer service was non existent. In actuality everything I have experienced is quite the contrary. The unit was easy to set up. The unit makes clear calls and to date one year in service I am so pleased that I purchased a second unit for my office. Most callers do not even notice that I am calling from a VOIP service. I have used their customer service live chat three times and each time my question was answered completely and in my opinion quite competently. I have wired the MJ into my home phone wiring and can pick up any extension and use my MJ flawlessly. I even have my burglar alarm dialing out on the MJ without problem.
I can only assume that the persons who left undesirable comments do not have a working knowledge of computers, the internet or are not tech saavy. In short if you have a very slow internet connection, it would be a given that the system will probably work poorly. Other than that I am quite happy and would recommend it and would purchase additional units if I required additional lines.
Works well. Inexpensive. Reliable
None for me as of yet.
Yes
UNMAGICAL STAFF
VoipReview Staff
IF I COULD RATE THIS COMPANY WITH A NEG 10 - I WOULD. AVOID. STAFF COULD NOT HAVE BEEN MORE UNHELPFUL. 4 different people AND THEIR WEBSITE all told me that my number would port. AFTER 3.5 HOURS ON THEIR HORRID CHAT HELP LINE- I find out that my number will not port.
They truly stink.
oh, and I GET TO PAY FOR THE SHIPPING.
CHEAP
HORRIBLE STAFF
No
Magic Jack plus 2014 NO GO
wayne robinson
No customer support, good price we wanted the same phone # in canada & got a florida # .They promised a Canadian phone # & delivered a Florida # how do you save money when all your friends have to phone Florida.We wanted the same phone # didn't want to change,no go.
Yes it works with conditions
No
avoid Magic Jack
ss442444
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.
cheap
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.
No
avoid Magic Jack
ss442444
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.
cheap
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.
No
MagicJack Works Great
PhoneyMan
Once again as stated above: I've had a original MagicJack since they first came out and I'm still using it today, I've had no problems with it since day one. And the only problem with it has always been my Inter Provider connection. Once in a while I get a little noise, but again I know its the IP because I can hang up and do over and no noise. How can you have phone service any cheaper ?? you can't.
I've had a original MagicJack since they first came out and I'm still using it today, I've had no problems with it since day one.
The only con I have is with the IP you might me using..it has failed a few times in these years but the failure has always been with the IP not my computer or the MagicJack.
Yes
Slightly better than smoke signals. - Magicjack
TheLazyComic
I have 2 of these devices. I still have the first one that you must plug into the computer to use. Believe it or not, it's the better of the two as far as dependability and quality. Oh.... and if you talk for a long time? (90 minutes seems to be the "magic" number). Tragic Jack will cut your call off... and will not let you redial the number. You'll get a recording saying all lines are busy. The other party can call you back though. I've had the first unit since 2008, and it still works. I've used it on my laptop with 4G connections with no problems. As the old saying goes, ya get what you pay for. Randy, The Lazy Comic.
The only pro here is the price, and Tragic Jack just raised that. Also, they are now putting fees on top of the price, so one needs to keep this in mind. The audio quality is alright 95% of the time, which I don't consider bad for the price.
Where do I start. The customer service? That's a joke. These idiots don't have a clue as to what a customer is requesting. My power supply went bad for my Magic Jack Plus? They wanted me to do dances through fire to get a new one from them. It was easier, (and cheaper), just to buy a new power supply from eBay. (And it was a better built one too). If you never have to use their customer "no support", you'll be okay. They just raised the prices too, plus are now adding fees to the prices. I'm need another phone line. Tragic Jack probably won't be my choice.
Yes
Cheap and a number - Magicjack
hooligan
I give this number out as my home phone. I hardly plug it in, takes the voice mail and emails it to me. I don't use it for calls I have a cell. Then i someone with something important I can call them back. I also use this number for credit card companies since they are always calling to sell some service. This way I never have to listen to them ring my phone. When it comes time to activate the new card from your home phone I plug it in and call in bingo it is activated.
I will give them this: The quality has greatly improved over when I first started with them way back when 5 or 6 years ago. ALSO, if you call 800 numbers they capture your number you are calling from so I use the magic jack for that since I have no desire for these sales people to have my cell number.
Cheap, gives you a number, can port a number if you want, can get other area code numbers.
If you want to talk it is not always reliable. Need a fast internet service it would work much better.
Yes
Terrible service and customer support! - Magicjack
qhbohuci
I have used magic jack for several years. From day one I've had terrible service (dropped calls, when calling my MJ number, can't hear the caller, trouble dialing out, terrible voice quality). I have replaced my magic Jack device, later upgraded to two newer devices and still no improvement. My internet connection of 25/5 is great too, which they insisted was slow. MJ device connected directly to the router.
I was very patient with the (chat) tech support which is most likely located outside of US and seemed to copy/paste pre typed responses that did not make any sense.
When I signed up for Magic Jack service I was provided Terms of Service (TOS) that I had to agree to in order to proceed with the service. Nowhere in the TOS it stated that I must also review and agree to what is listed in Frequently Asked Questions (FAQs).
Right now after many failed attempts of improving my terrible Magic Jack phone service. I have no other option but switch to a different career. When I requested a phone number port out, I was told that I must pay a port out fee of $30 as listed in FAQs. Any attempt to discuss a waive of this fee was unsuccessful and the support agent simply referred to the FAQs and ended the chat.
I would strongly discourage anyone from using Magic Jack, do your research there are many alternatives with much better phone service quality and better customer support.
Cheap
Terrible quality, terrible support, hidden fees!
No
Don't Bother! - Magicjack
starkmtnstudio
As soon as I decided to try this device I got a really bad taste in my mouth for the company because of the way the push-push-push the sales on you for extended service, rate plans, insurance, faster delivery.. non-stop. I said no to all of them and still got it within 3 days.
I tried to get it to work putting hours into it over several days and nothing. I finally disconnected it as I was going out of town. Then I tried it again, and again. They say you can have it hooked up and using it within a few minutes. Finally I tried it again... same problems... did the on-line chat thing for over 2 hours. Finally the person said "Do you have satellite?" Well, yes I do.
Oh, our device does not work with satellite. OH REALLY! Why doesn't it clearly state that on your web site? Oh it does, but she could never point me to where it says anything like that.
Long story short, I've lost about 8 hours fooling around with this, which is even more valuable than my $70 - $49.99 plus handling and shipping - that I am now past the 30 days and they won't refund.
This is just a BAD and GREEDY company - I'd stay away if I were you.
It all sounds great in theory...
It does not work in reality... if you have satellite internet
A magicJack is a small device that allows you to make Internet phone calls for cheap prices.
As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.
How does magicJack work?
One of magicJack's top selling points is its ease of installation.
Plug your phone into the magicJack
Plug the magicJack into your computer
Start making calls
Is there a special magicJack phone?
Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.
What do you think of magicJack?
Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:
1. Lowest Monthly Rates
Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.
2. Cheap Equipment
Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.
Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.
3. Easy to Use
MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.
Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.
MagicJack Customer Service
Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.
If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .
Third-party magicJack Support
There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.
Overall Analysis
In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!
Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.
If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.
Have something to say? Leave a comment about magicJack.
Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.
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