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magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

This is a great product

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

It makes me wonder all of the terrible reviews I see on line. I have had majicJack for over 5 years never a dropped call. The voice quality is outstanding. My only complain is that a one year renewal of service is now $39. BUT wait that is a fraction of the cost of all other VOIP services

Quality, ease of use, cost
Difficult to connect more than 4 phones and a fax
Yes

Before I even got to use this thing....

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I hate giving negative reviews as I would prefer to just walk away from trash products but this warrants attention to a few problems. I have not been able lo get any calls using this product since buying it because it takes up to two weeks to port my number over. No where does it tell you that before you buy it. There was a $20 charge to port my number from the current carrier. No where does it tell you that before you purchase this product. When I set up my account I found the documentation to be terrible and not just lacking but rather missing. It's different for people porting a number. It was absolutely absurd. The information I needed is simply not provided. After creating my account, I looked up my account info and found a different phone number for my cell phone. There is no way to edit the wrong number and enter the correct number. I started a chat and learned after almost an hour of chatting that it's a function of porting and until the former landline number has been ported, my cell phone number that I provided will not be connected to my account. Sounds strange but I have no choice except to wait and see. Here's the catch. If I have to edit the number on my own they charge $10 to "change" the number from the number I have already added during the creation of my account. I asked the support person where I could find all this information online and she said it's not there. Think about that for a minute. This is no accident. They deliberately fail to provide information that some people could and would use to make their decision to purchase - or not. I have no idea how good this product is because it's been a week with no calls coming in. It will take one more week. Who can wait two weeks to obtain service? The previous provider, BasicTalk from Walmart took hours not days or in the case of magicJack, weeks. Thus far, I can only conclude this decision to go with magicJack is a mistake. I did not know, and could not find any details on why this is a product I should scrutinize much more and treat with far more skepticism. If the quality and reliability is as bad as some say, then it will be returned although I doubt magicJack will refund the porting charge. In conclusion, buyer beware. It's not a company I can recommend on any objective level based of what I have encountered thus far.

In the first two weeks since purchase - none.
Hidden costs. Terribly inadequate documentation. Missing documentation. Failure to disclose costs beyond hardware purchase. Customer support is inferior to most companies. Issues are beginning to add up and force buyers to re evaluate if this product is even necessary given the shortcomings. Other products have monthly fees but they are far more reliable and clearly documented. Customer support from the competition could hardly be worse.
No

Dropped calls no support

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Switched from Vonage after having with them for 16 years. It was a terrible mistake. You get what you have paid for. This is a piece of junk. Calls dropping after every 4-6 mins. No support is available. Started getting junk calls as soon the number was moved over to magic jack. Voice quality is poor. Surprised how people could recommend this product. Just stay away.

Price
Dropped calls every 4 mins, poor quality, no support
No

Poor Call quality

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I got MagicJack service about 35 days back and had a very experience. Call quality is so poor, I can't believe it. Phone calls drops in the middle. Finally, I ported my number to a different provider and MagicJack end up taking 9-10 days for releasing my number and it resulted into me not canceling the number within 30 day trial. Notw they say there is no refund for the piece of junk I have which is of no use. My advice to everyone - please do not buy magicjack and if at all you decide to buy it do not buy online so you return it with walmart or some other store policy. I am pretty sure you will end up returning it.

Low price
Poor call quality. Dropped calls. No customer service without paying additional 14$.
No

Run away as fast as you can!!!!

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)

Their customer service is the absolute WORST I've ever encountered. On hold for 20 minutes and finally gave up. When I finally reached someone, overseas call center and I finally said enough is enough and cancelled the service. The old saying of you get what you pay for is so very true here!!

Price
customer service is the worst!!!
No

Dropped calls after 5 minutes, no fix after 4 months.

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I have had my MagicJack for about 4 months. It constantly drops calls, usually within 5 minutes. If it drops a call, trying to call the person back, you can't get a dial tone the first time. This is not a reliable device if you want it to be like a landline. It is more like playing a slot machine, every call is a different experience. I have talked to tech support and emailed them numerous times, and am always given the same excuse "It is a known problem and our vendors are working on it." Well guess what, your product is defective, it doesn't work properly, and you don't know how to fix it. I think they hope that customers will get tired of complaining and just go away. I think you should warn people up front, that it is not a finished product, they will have problems, and there is no fix for the problems. Just got off the phone with MagicJack tech support. Here is what I was told, there is a serial number associated with the units that drop calls. I asked him if my unit was that serial number, and he said yes. I then said, well since my unit has a defect which is causing the calls to drop, can you send me a replacement unit that would have a different serial number. He said, " We can't do that" I said, "Why." He said, "Because we are not authorized to do that." I said, "I have been having dropped calls for 4 months and you won't send me a $35 replacement unit to possibly fix the problem," and he said, " No we can't, you just have to put up with the dropped calls until we fix it." This went on for about 1/2 hour... They do not want to replace the defective units, or fix them, they want to string the customer along for months and months... and probably just hope the customer goes away. DO NOT BUY THIS PRODUCT. IT IS A FRAUD.

Price, features
drops calls after 4-5 minutes, no fix, company knows they have a problem and won't replace unit.
No

Terry Nuewirth

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was a Telephone Technician for 38 years and encountered MagicJack years ago. My first impression was not good, the first models were unreliable and poor sound quality, part of that was due to slow internet connections at the time. Recently, I got a MagicJack for a second home and didn't expect much. I was blown away by the sound quality and reliability, which was as good, and sometimes better than my copper fed landlines. I had 2 free phone lines (100% concession) from CenturyLink for my years of service to the company (Qwest/USWest), but had to pay for Long distance and fees. I recently ported my home phone lines over to MagicJacks. With all the extra features and free long distance, I now pay for a year what a month was costing me on the so-called free landlines, and with the MJ app on my cell phone I can take my home phone number with me when I travel. I'm not sure where all of the negative reviews are coming from, and I have never (5 years) needed customer service, so I can't speak to that, but these things are awesome.

free long distance US/Canada, good sound quality, use my own phones, portability
none
Yes

Now No customer service!

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

My magic jack stopped working two weeks ago. I have not been able to reach anyone in any customer service capacity since then. If you call the customer service phone number it tells you to go to magicjackcares.com where a computer puts you on hold until the computer finds an agent to assist you. I have been on hold for over an hour 4 times and have never spoken to a human. Obviously, no one from magic jack can call me so I have left my cell phone number and my email address everywhere in hopes there may be a human working for this company.

NOT ONE!
to many to mention!
No

Alex M

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

Customer service is simply horrible. You are like a soccer ball kicked from one corner to another. unreasonable waiting time to reach anyone. some customer rep. have very have accent and its hard to understand.

cheap
call drop, and to fix it takes a lot of time. often on a long distance call, the sound distorted even internet connection is good
No

work fine

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)

Using it for 7 years and work fine for me. I used the mobile app when traveling in Europe and really fantastic

Price
why need to pay for the mobile app Why need to pay every year for my Canadian phone number
Yes

Pages

magicJack

United States
2002Year Founded
29%Recommend
259User Reviews
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Overall Rating

2.5075
3.66
54%
44%
50%
34%
73%

Service Locations

VoIP app

The Skinny

magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

Overall Analysis

In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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