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Home > All Providers Reviews > Magicjack

magicJack Reviews

magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

With the newest magicJack Plus system, you don't have to have your computer on at all times in order to receive a call.

Is magicJack worth it? 

We recommend that anyone interested in buying a magicJack read the user reviews here first.

 

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Avoid MagicJack at all costs

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BEWARE-BEWARE-BEWARE This company pretends to offer a decent product which does work adequately for the most part however their customer support is non existent. The support team are like a bunch of human robots, they can’t help you, they are merely there to pick up the line and simply don’t understand anything. Assume that any money spent with this company is money lost/wasted. There are far better VoIP providers out there.

Cheap VoIP but don’t expect support.
The worst service and support I’ve ever experienced.
No

7 years on MagicJack

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4
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In my experience, with the cheapest level of cable internet service and modem/router, is that MagicJack is as reliable and the same quality as any other service and way better then traditional copper landline service since the phone companies have stopped servicing the copper lines. It does not even take a power outage to cause a problem, standard rain and the copper land line fails in an extremely well populated area. My only problem was when the automated phone systems would not hear my phone when I pressed a button. Just one call to MagicJack revealed a setting that needed to be changed on their end and they did it with no problem and no fee = my only problem solved. Only 3* for features because no caller ID on incoming call waiting callers. A minor thing. Every bit as good as anybody else for a few bucks per month - can't lose.

lots
little
Yes

Worse Customer Service and order/shipment experience ever!

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1. Ordered MagicJack from its website 2. My Credit Card was charged immediately 3. They claimed product shipped the next day. a. They would NOT assist me in locating the product that their system reported continually with NO delivery date b. My calls to the first shipper UPS, actually UPS Innovations, and the second and final shipper USPS revealed UPS Never received the product c. MagicJack policy re cancelling order is that NO cancellations from website can be made until the product is received -- yet they would NOT help me locate it. d MagicJack policy guaranteed warranty within 30 days of ORDER! If product is never received, then the warranty is bogus. e. Thus, I could not cancel, could not take advantage of the warranty, could NOT get MagicJack assistance to locate it. 3. I began pursuing directly with UPS, UPS Innovations, and USPS on day 17. According to UPS, the initial shipper, the product was never received. 4. I Began investigation with my Chase Credit Card company on day 21 reporting that I could not get help, could not cancel the order, had no way to correspond with MagicJack except the help phone number, and since the product still wasn't received by UPS this order appeared to be a scam. 5. Credit Card company NEVER asked me for written documentation despite chronological history available from me, but did pursue and get written documentation from MagicJack in the 30-day period made available to them. 6. By day 22 I had already ordered a competitive product since my home landline was disappearing and I needed one plus product still had no delivery date 7. Day 23, UPS sent an apology email stating they had the product and was not forwarding it! Never stated how long they had it. 8. MagicJack would again NOT communicate with me because I had NO account, as testified by the emails I tried to send them from their site which required a phone number which had to be activated when the product received. And now they were claiming that it is in the hands of the Bank since I contested it. 9. Chase NEVER contacted me for written documentation. I initiated it by going to local bank and having them fax a 23-somthing page document of emails, orders, attempts, screen shots, etc. 10. Day 26 I received the product but returned it unopened with required RMA from MagicJack site and on Day 28 10. Chase acknowledged fax received finally in another 3 days. Then they proceeded to again notify MagicJack with its facts, but again restarting another 30-day clock for response. 11. MagicJack finally acknowledged their negligence (I assume since I received no details of the Credit Card-MagicJack correspondence and the Credit Card confirmed permanent credit for the charged product 12. Since the conclusion of the incident, I have received 3 VOICE emails to the number I was suppose to activate and never did!. They are now marked SPAM and future ones undeliverable. Conclusion. Do NOT trust a company and their website that gives you a warranty based on an ORDER date and not an INSTALLED date. Do NOT order a product from a company that will NOT investigate why a product was reported as NOT received from their shipper. Their constant excuse was to wait 7-14 days for a delivery date, which then changed to 24-21 days, contrary to what the website declared. There is no need to go through this 70+ day headache and trouble with MagicJack online. Use a reliable dealer OR different product, like OOMA. May I also note that MagicJack did NOT have a local number in my area and would have required long-distance calls to and from me to use, whereas, OOMA did have one. The discourteousness, constant lying, and unwillingness to assist its customers has resulted in the absolute worse customer service experience I ever had. It would get a ZERO if I could give so.

NONE
Customer Service absolute worse No local number No confirmation product ever shipped
No

Very disappointing and poor customer service

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Unfortunately there is really nothing positive to say. We were so excited about the price and not having to pay through our cable service but it went downhill from there. We received our Magicjack and installation was fairly easy. We ported our home phone number and installed the app on our cell phones too! It worked for 8 days and we suddenly stopped getting calls! We could call out but no calls were getting through. First we tried the online support. That went very well. We tried a few things and eventually were told to send the Magicjack back and we would receive a new one and because it was less than 30 days, it was still under warranty. We would only have to pay shipping. We returned the “broken” one and were without our home phone for over 3 weeks. Of course when we installed the new one, we still couldn’t get calls. That’s when the customer service nightmare began! We needed to talk to a actual person. Unfortunately, as soon as someone was helping us we would get disconnected. When we called back we had to repeat everything all over. We got disconnected again! This happened 4 times and we finally decided to go with a different provider. We were told NOT to cancel Magicjack until our home phone number was ported to the new provider. It took 10 days, however, we were told the 30 day warranty was up and we no longer qualified for a refund!!!!! Despite Magicjack only working 8 days and 5 customer service people later (due to their phones accidentally disconnecting) we are now out $130.

Cost compared to traditional cable phone service.
Poor customer service. Poor customer service. Poor customer service. Did I say poor customer service?
No

Unreachable help, plus MJ is obsolete if you have a cell phone

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With a smart phone, what good is Magic Jack? When power's out, MJ is out. A real landline is good when a power outage kills your smart phone, but MJ is not. And how often is there a power outage? Years ago, Magic Jack charged me for 5 more years AFTER I notified them I didn't want to renew. Unfortunately for me, the credit card I'd given them was stil good. To cancel, you may need to block them from your credit card if you can. Magic Jack customer service is behind an impenetrable wall. You can't reach a live person to explain a complex problem. Their FAQ's don't cover all their bad programming that causes customer problems. Anything unusual is going to be impossible to get help for. The one use MJ might have had is being able to call the USA from anywhere, BUT you need a perfect, super-strong WiFi connection for that, and I haven't found that in any of the places I've stayed. So MJ is useless overseas unless you pay a WiFi cafe to use a strong WiFi connection--if you can find one anywhere. I tried to cancel their useless service, but they charged me for another 5 years. In a couple of years, I'll be able to cancel because the old credit card they have is dead. It will be a relief.

Being able to forward mail.
Everything else.
No

MagicJack is Great

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5
Average: 5 (1 vote)
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I just cut Verizon because of the robocalls. I am on the do not call list, but that is a joke. MagicJack has solved my problem with call screening. I have had MagicJack for nearly 10 years and have not had problems that apparently others have.

Call Screening, low cost
None
Yes

MAGICJACK unreliable company

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3
Average: 3 (1 vote)
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was a customer for several years renewing on time my number assigned - only this year i forgot to renew my subscription and was locked - called customer service and billing department and nothing to do - EXPIRED is EXPIRED (only two days). No any kind of help - only option: get a new plan. Not only that, had a good balance for international calls andalso I lost that money because they dont reimburse anything - you lose everything. What a cheap company! I have one more number paid with expiration next february/2022 and will cancel it too when the date comes up and look for a different VOIP company. Very much dissapointed with that poor service and options given by Magicjack.

none
connection was never 5 by 5... especially on international calls... broken voice or ringing but not completing connection. Other side don;t hear loud and clear. too many spam calls...
No

Avoid at all costs

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Welcome to your nightmare! the only plus is a lots of features - but they don't work. Run, avoid, dump

none
999999999 wasted money frustration disaster
No

The worst product and company

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I purchased magic jack home. Of course pre paid for service, finally got the product. Could not activate the service, was on the computer with tech support for over two hours. The worst tech support service I ever experienced, totally clueless. Finally was told my unit was defective, given a number to call in the morning ( wrong number). I called sales department trying to get help, but after another hour still not working. They wanted to transfer me once again to tech support. I refused and said I want to return unit. Was given a RMA number and information how to return unit at MY cost. Totally unfair, defective product and my cost to return it !! Terrible company to do business with. Terrible tech support. Terrible off shore call center. Company should not be in business, DO NOT buy magic jack !!!!

None
Terrible company
No

MagicJack the worst service I have ever had.

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Wasted over 3 DAYS with customer service agent Chrystal. she put me on hold to figure out why my MJ wasn't working and kept asking the same questions over, just parrot-like responses I believe they reading them from a Script. I was on "HOLD ON" and I wait and wait and wait she came back to see if I had hanged up, the way she was asking "are you still there" So I called back. I waited again for 1 hour, and finally, I get Chrystal again, who starts from square one even though I told her I had just spoken to her an hour ago. I wanted to talk to a supervisor, and she put me on hold. again beyond frustrated, I called, and Chrystal comes again, with the same parrot-like sentences. She ID me for the 5th time and then put me to turn off my computer, she messed up my computer magic jack, but this time she kept asking for my correct billing address. #, Street, City, Province, Country & postal code. and she said ups your zip code last number is wrong, sorry I can not help you, from 2 I changed to 5, and she said oh now we are correct, there was always something wrong, then oh we need to upgrade your system, then, I was so mad I asked to talk to her supervisor after the 5th time, she puts somebody there saying oh you need a new magic jack, since you are a good client we will tell you a secret, we sell it here and will take 10 days for you to receive it, but go to Wal-Mart and you can buy it right away. GEZZZZ THESE PEOPLE ARE SCAMMERS, THEY ARE IN PHILLIPINES, THIS IS HOW THEY MAKE THEIR MONEY SCAMMING AMERICANS THAT BELIEVE IN THIS PRODUCT. IT WAS GOOD AT THE BEGINNING BUT NOW WHEN THE INVENTORS SOLD THIS PRODUCT EVERYTHING WENT TO POTS, THEY SELL YOU THE 5 YEARS BUT AFTER TWO THEY ARE A DISASTER. DO NOT BUY THIS PRODUCE IT IS A SCAM NOW.

NONE THEIR CALLS ARE WITH STATIC AND DIFFICULT TO TALK
NONE IT IS A SCAM
No

Pages

magicJack

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United States
2002Year Founded
27%Recommend
307User Reviews

Overall Rating

2.35
3.5
51%
43%
50%
33%
70%

Service Locations

    VoIP app

    The Skinny

    magicJack Revealed

    What is magicJack?

    A magicJack is a small device that allows you to make Internet phone calls for cheap prices.

    As of 2016, magicJack Express costs $39.95 plus shipping and handling. You get 3 months of free unlimited calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $35.

    How does magicJack work?

    One of magicJack's top selling points is its ease of installation.

    1. Plug your phone into the magicJack
    2. Plug the magicJack into your computer
    3. Start making calls

    Is there a special magicJack phone?

    Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

    What do you think of magicJack?

    Many users have had a variety of issues with magicJack (as evidenced by the reviews). However, here are a couple of advantages of magicJack:

    1. Lowest Monthly Rates

    Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $3.00 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

    2. Cheap Equipment

    Any way you slice it, $39.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

    Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

    3. Easy to Use

    MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

    Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

    MagicJack Customer Service

    Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

    If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

    Third-party magicJack Support

    There are also some helpful blogs out there on the web that cover how to use magicJack if you still encounter trouble.

    Overall Analysis

    In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack offers a very low priced Residential VoIP service, especially for someone new to VoIP. However, there are a lot of negative customer reviews you should take into consideration. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry.!

    Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

    If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

    Have something to say? Leave a comment about magicJack.

    Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

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