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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Bad reliability

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I switched from Vonage to Lingo because of poor reliability, yet I am having the same problem with Lingo. Voip is not worth the unreliability of the service, of calls dropped in midstream, of no dial tone--heaven forbid you have an emergency and need to dial 911--you'll die before you can get help, heck, before you even get a DIAL TONE. Bad, bad service because of bad, bad reliability. Don't waste your time on Voip. Maybe in a few years, or decades.

Good price, good features, some of which are not available on land lines.
Very poor reliability. Dropped calls, no dial tone. Requires too much coddling & corrective actions on the users' part
No

Lingo technical support is terrible.

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Lingo technical support is terrible. On Feb 29, 2008; I found that I couldn’t call China, so I log a with their support. Their support promised this routing issue will be resolve within 24-48 hours. By March 2, 2008, 48 hours later, I try to call China again, call couldn’t complete, so I call their support again, they again promise me to give them one more day it will work. Guess what, Today, March 4, 2008, the routing issue still not fixed. All I want to said is, doesn’t matter the how many features or how good their price is, if they can not deliver the service they promise, it worth nothing. Let’s add one evaluation criteria to this review, “technical competency”, Lingo is 0.

No

Would not use again

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Provider charged my card well after I had switched the service over. Had no service for almost a month due to outages and equipment malfunction. Crappy offshored tech support.

Quality ok when it worked.
Poor support and unethical billing policy.
No

Horrible Service

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

We have had lingo for 3 years. At first they were good, but when we changed accounts and tried to change credit cards with them they kept charging our card and it wasn't going through and they would email us saying the card they have on file declined the payment so i would check with them to make sure they had the right card and they did but for some reason they kept charging the old one. so anyway when we finally got the balance paid they turned off our phone and they said it was for no payment when we did pay it was off for at least a week before they could turn it on. it was aweful. they are so dumb.

none
none
No

Worst company- Do not use

user_review
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)

I was a SunRocket customer and after they closed down, I thought I did the right thing by choosing Lingo. It was by far the cheapest way to call our out-of-state family and friends. Unfortunately it never worked for me. I was not able to make any call to another VoIP phone. Even I was not able to contact Lingo customer support using my Lingo phone. I was not able to call my work from my Lingo phone. To resolve this problem I contacted Lingo Tech Support from my cell phone and spent over 2 hours each time I called them. I gave them three weeks to fix the problem. At last I had to cancel the service before the trial period (1 month) expired and switched to Packet8. During cancellation they told me that they would charge me for 1 month service, even if I was not successful in making a single call from my phone. Later they told me that I don’t have to pay the service charge, but I must have to pay the shipping and handling for the equipment. Since I paid the shipping and handling to ship the equipments back to Lingo, I was not willing to pay the shipping and handling for Lingo as it was not told me when I took the service. I called my credit card company and disputed the amount. I am not their guinea pig. They must test out their products before rolling out to customers.
Now I am getting letters from their collection threatening to "Ruin my credit rating" if I don't pay the Shipping and Handling ($9.95) for their abysmal non working phone. This is the worst company I have ever dealt with. I believe their behavior is criminal. Do not use this company.

Bad Customer Service,lying about service,Poor technical service, Bad Management
No

Hope your router never dies

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.2
Average: 1.2 (1 vote)

My router dies and they act like 3 weeks without phone service until they send a new one is routine and acceptable. They wanted paid for a new router until the bad one arrived for an EVENTUAL credit. I went to Best Buy and bought a Vonage router off the shelf. Lingo hit me with a cancellation fee.

3 weeks and a deposit with no phone if router ever dies.
No

Beware

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.6
Average: 2.6 (1 vote)

Customer service is horrible, I have never posted any reviews on the net before but my experience with Lingo has led to this. If you ever have any trouble good luck finding anyone that will be able to tell you anything other than to reset the phone adapter. The first adapter I had went bad, it took 5 weeks for them to send me a new one. The new one arrived and was obviously used because it was all scratched up and had what looked like peanut butter (at least I hope that was what it was) smeared on it and all of the cables were just thrown into the box. This adapter also failed after a month or so. After numerous calls to tech support at which time someone was supposed to call me back and never did, I had had enough. No more Lingo, also even though they were unable to honor their end of the contract and provide me trouble free service I of course have to pay an early termination fee.

No customer support
No

poor customer service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.6
Average: 3.6 (1 vote)

I have had Lingo and Vonage for 2 years now. I run a small business from home in the US and have many UK customers. I don't really have too many problems with either although I would say that Vonage is the better service. I have a fax line with Vonage which I have to say is not the most reliable. My main issue is that Lingo's customer service just has to be the worst there is. You get a call center in India and the person on the other end is obviously reading from a pre scripted response answers. I have called them many times and would swear that I am having the same conversation each time as the answers are ALWAYS the same no matter what the question !!! I went to the Uk this year on business for 6 weeks and took my Lingo box with me. Great no problem hooking up and getting calls etc until I tried to forward calls to my Uk cell phone. It simply would not work. I called them daily and daily they promised me that the problem would be fixed within 24 - 48 hours, It never was fixed in the 6 weeks I was there.
My latest problem is that I have a virtual number (a UK number ) so that my friends family and customers from the UK can call me in US at cheaper rates. This number has now ceased to function with no explanation or refund of money from LingoJust that the engineers are working on it and they can't tell me how long it is going to take to fix. I have called many times with no solution. I have e mailed customer care twice and had no reply. DOES ANYONE HAVE A US OR UK NUMBER THAT I COULD TRY TO ATTEMPT TO GET SOMEONE THAT MIGHT TWANT TO ACTUALLY GIVE ME SOME CUSTOMER SERVICE???

Cheap calls, reasonably good quality calls
ABSOLUTELY AWFUL CUSTOMER SERVICE
Yes

Missed Promisses

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

After 3 weeks without service I have finally given up. I have been with lingo over a year and hit my first technical problems. They have wasted many hours of my cell phone bill. They promise to call me and have not done this one time. Works great until you need support. They asked me to give them one more chance to have the level 3 tech call me, Off course no call. Well I give up leaving me wondering how long it would take them to fix the problem.

Cheap
Tell you anything to keep you pacified, even if it's a lie. Don't expect return calls they are lying.
No

Lingo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I have had the service for 2+ years and apart from initial set up, have had no problems at all. At that time the wait for technical support was an eternity. It may have improved, I don't know since I have had no further need to call them. The voice quality is excellent, if you find that it is not it might be your actual phone. My fax works without a hitch and I love the price, especially since I call Europe constantly.

Everything
Nothing
Yes

Pages

Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
106User Reviews
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Overall Rating

2.217
2.73
43%
42%
53%
29%
54%

Service Locations

  • United States

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