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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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poor customer service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3.6
Average: 3.6 (1 vote)

I have had Lingo and Vonage for 2 years now. I run a small business from home in the US and have many UK customers. I don't really have too many problems with either although I would say that Vonage is the better service. I have a fax line with Vonage which I have to say is not the most reliable. My main issue is that Lingo's customer service just has to be the worst there is. You get a call center in India and the person on the other end is obviously reading from a pre scripted response answers. I have called them many times and would swear that I am having the same conversation each time as the answers are ALWAYS the same no matter what the question !!! I went to the Uk this year on business for 6 weeks and took my Lingo box with me. Great no problem hooking up and getting calls etc until I tried to forward calls to my Uk cell phone. It simply would not work. I called them daily and daily they promised me that the problem would be fixed within 24 - 48 hours, It never was fixed in the 6 weeks I was there.
My latest problem is that I have a virtual number (a UK number ) so that my friends family and customers from the UK can call me in US at cheaper rates. This number has now ceased to function with no explanation or refund of money from LingoJust that the engineers are working on it and they can't tell me how long it is going to take to fix. I have called many times with no solution. I have e mailed customer care twice and had no reply. DOES ANYONE HAVE A US OR UK NUMBER THAT I COULD TRY TO ATTEMPT TO GET SOMEONE THAT MIGHT TWANT TO ACTUALLY GIVE ME SOME CUSTOMER SERVICE???

Cheap calls, reasonably good quality calls
ABSOLUTELY AWFUL CUSTOMER SERVICE
Yes

Missed Promisses

user_review
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

After 3 weeks without service I have finally given up. I have been with lingo over a year and hit my first technical problems. They have wasted many hours of my cell phone bill. They promise to call me and have not done this one time. Works great until you need support. They asked me to give them one more chance to have the level 3 tech call me, Off course no call. Well I give up leaving me wondering how long it would take them to fix the problem.

Cheap
Tell you anything to keep you pacified, even if it's a lie. Don't expect return calls they are lying.
No

Lingo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I have had the service for 2+ years and apart from initial set up, have had no problems at all. At that time the wait for technical support was an eternity. It may have improved, I don't know since I have had no further need to call them. The voice quality is excellent, if you find that it is not it might be your actual phone. My fax works without a hitch and I love the price, especially since I call Europe constantly.

Everything
Nothing
Yes

a

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

I had them for about a year I did not like the connection at all. Calls are dropped all the time; the modems freezes - you have to reboot every now and then and it won't accept certain numbers. I had problem with the payment too - I paid them with credit card which was not registered online for security pursposes yet they went ahead and disconnect my phone. Customer service is minus zero. I think it worth paying more somewhere else than their cheap online calls!!

No

Really Poor Service

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

I've had Lingo for 2 years. For the first year I was happy with them. This whole year (2007) has been wrought with nothing but one issue after another. Almost weekly I'm unable to receive or call local (same exchange) phone numbers. There is always some setting on the server that needs to be changed (how does it keep being messed up??????) and then I reboot and it works again. I get bad echoes from the line, call CS, they change something on the server, reboot and it's fixed (why doesn't it stay fixed????). Loose voice mail messages, or they show up 3 days late. Twice lately I couldn't access my voice mail box to retrieve messages for 3 days or longer.
They don't seem to have redundant servers, so when there is a problem they have to reboot them, I guess. In addition, a couple times it seems they have lost data from the voice mail server (had to restore from a backup????).
Customer Service doesn't know anything, technically, about the systems. They are just robots. And, there is no way to access anyone in the company that cares about their performance. Too frustrating for me. Soon as I get my number ported, I'll be leaving (I'll give them 2 months and then I'll leave anyway).

They were dependable in 2005 and 2006.
EVERYTHING now.
No

Good quality

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

Lingo is part of a much larger phone company (Primus) and benefits from the use of their extensive infrastructure. (Primus has been losing money for years, though, so there is some uncertainty about their future, but they are much bigger than most of the other startups.) Voice quality is better than most, more like a traditional phone line than most. It's so good, even faxes can be sent an received. Calls to Italy usually sound great. They have a problem with 3-way calling that they have never bothered to rectify. That is, if the third party doesn't answer, it's impossible to drop that leg of the call, so the first two parties are forced to listen to never-ending ringback tone until hanging up. I really don't understand why they haven't made this a priority. Occasionally the modem they sent, a UT StarCom box which is big, bulky, and doesn't include a wall-mounting option, has to be rebooted to clear the line. Their website is decent, but the call log just shows the phone numbers of calls sent and received, not the caller ID or even the city/state, they way BroadVoice's vastly superior web site does. Recently they had a problem connecting landline calls to Italy, I invested 20 minutes opening a trouble ticket with a tech in the Philippines, and sure enough, they did fix it within a week (but they never got back to me as promised with the resolution.) Some time ago they stopped allowing international blind call transfers except on a case-by-case basis, so I guess they were getting ripped off by scammers. They send an email newsletter regularly, and they once sent a special email to advise their customers that they had changed the name of a calling plan. That would be admirable except that two months earlier they had raised their prices by 10% and never sent any kind of notice out about that. That's just business, I guess.

Great voice quality, unlimited (5k min) international calling, availability of numbers in some foreign countries.
Development of their web site seems to have stopped. They're losing ground to the competition on devoping new features.
Yes

Prompt Customer Service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

When SunRocket went under I was in a hurry to find a new provider. I signed up with ViaTalk, but after three (3) weeks I had nothing. So I started searching again. Lingo promptly sent me a new VOIP device and had me up and running within a week. The quality has been better than SunRocket with no down time (That I am aware of).

Great Voice quality
Slightly higher than SunRocket
Yes

shity customer service

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I order Lingo after the sunrocket fiasco seeing that they have a Primus tel backing. Worst mistake of my life. The gizmo stopped working after 15 days.Called them up got a new gizmo after a week guess what that wasnt working too. And their tech support is the worst f***ing no responsiblity. after a month of no back and forth i still dont have a new gizmo in my hand. Please everyone pay 20 bucks more but get a service whose CS is US Based or atleast knowlegble and who knows how to take care of Customers. Choose any service other than LINGO. I am an INDIAN and i know that the whole CS, and Tech Staff of lingo is INDIAN. AND THEY R DOING VERY VERY VERY POOR JOB.

WORST CUSTOMER SERVICE AND TECH SERVICE IN THE WHOLE WORLD AT&T VOIP Here i come.
No

Lingo blows!

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
2.4
Average: 2.4 (1 vote)

I've had Lingo for almost 2 years and have been happy until this month. They changed their calling rates to a satellite phone to $10.88/minute with no warning. I was in Pakistan and my wife called me on Lingo and we got hit with a huge bill. The rate change was buried in the web site. Customer Service was horrible. One representative passed me up the chain of command, but the last guy I spoke to promised to call me back and never did. A follow up email was never answered, and my last contact with customer Service was equally disappointing.
Deception, not honest reporting, is the unfortunate truth to Lingo. Their competitors charge $1.02/min (viatalk) to $1.27/min(voip.com) for the same call--10x less!!

No

Fast Receipt/Excellent Support

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.8
Average: 4.8 (1 vote)

We had used SunRocket for nearly 1 year prior to their shut-down. SunRocket did give me some headaches especially at first until the finally replaced the adaptor (Gizmo). My wife really wanted to keep the VoIP service to keep the costs down. After much research we decided to try Lingo and I am really pleased. Like another poster stated - you need to keep in mind that this is not "plug and play". I placed my order at 9:30 PM ET on Monday night and received the Adaptor today. We were able to make some calls but noticed the caller-ID we sent was from another area code (turned-out it was Nashville). A call into Tech Support got the issue resolved promptly. I was able to immediately get a Tech Rep on the phone without waiting on hold. I have been able to verify access into my business conference call line, corporate voice mail system (sometimes SunRocket didn't work on these). As part of my research into alternative VoIP providers I called their tech support lines, if long they were eliminated. My collegue signed up for ViaTalk over two weeks ago and still hasn't received his phone adaptor. THANKS Lingo, you've made an excellent first impression with me!

* Prompt answering of phone calls into Sales and Tech Support! * Knowledgable Tech Support - excellent customer service
* Did require 1 call into Tech Support to get the MAC address properly configured on the new account. * Wife will be on
Yes

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Lingo

McLean , VA
United States
2004Year Founded
17%Recommend
99User Reviews
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Overall Rating

2.303
2.76
45%
43%
55%
30%
55%

Service Locations

  • United States

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