close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Voice quality is poor, customer service is a hassle

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

The VOIP service from Lingo was never very clear, and not reliable.  After a year, we cancelled.
When we cancelled, they told us that we needed to cancel 10 days prior to the end of our billing cycle or we would be charged another months service.  So beware of this term on their contract.  Also, when you cancel they turn you off immediately, even though you may have paid through the end of your billing cycle.  I don't think that's very fair.
 
Customer service is in India and they follow a script.  It's sometimes difficult to understand them.

Pricing was lower than regular service.
Spotty service quality.
No

Erroneous Billing Practices

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.2
Average: 2.2 (1 vote)

 
I have used Lingo service for over a year and did not have any problems until I started using prepaid phone cards to make international calls to destinations not included in my plan.  To my dismay, I was billed by lingo for making these calls. Attmepts made to clarify and remedy this erroneous billing  practice fell on deaf ears and the 1 rude nature of the customer support service came to light. The practice of billing someone for using a prepaid phone card to make an international call is illegal, and should be categorized as theft by Lingo. If Lingo does not understand the concept of using prepaid phone caards to make calls then they are in the wrong business. This kind of rip off has got to stop. Lingo should earn its income legally. You cannot bill a client for a call made using a prepaid phone card. My business is gone to a competitor 

No

a

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I have had Lingo for 4 or 5 years. In the beginning, the growing pains were bad. Now they resolve my problems quite well. I also love blocking all my sales calls.

Inexpensive, alot of special services, free long distance to over 21 countries,
With a 2.8 phone, there would be times when I would miss a few words of a conversation or numbers. My 6.0 is better.
Yes

Tried to charge me after I quit

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

I had 2 phone lines with Lingo. Call quality was poor, plus many dropped calls. I canceled the service. Over a year later, they contacted me and tried to get me to pay for the time since I quit! When I told them I had quit using the service, they claimed I never officially let them know! Yet my bank statements showed they stopped charging me. Lingo went so far as to set a collection service on me and threaten a local lawyer to get on me. When I finally registered a complaint against them with the BBB and the FTC, they went away. WOULD NOT RECOMMEND!

None
Not responsive in customer service Hassle you for money you don't owe
No

faxing

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.4
Average: 3.4 (1 vote)

After strugling with fax problems over several months, I finally gave up. They have a compatibility problem and I think it is with newer fax servers rather tan old fax machines.

Easy to use and quick call forwarding set up.
If you don't complete the number you are dialing within 10-12 seconds, you get an error message and have to start over.
No

DO NOT SUBSCRIBE!!!

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

There is NO Physical address to mail or communicate with a live American!
There was a billing problem. I was NOT notified that there was an issue, till they canceled the service.
They will NOT re-activate the phone number that is printed on ALL letterhead and business cards! Going to cost me serious money on re-print.
DO NOT RECOMMEND THIS COMPANY.

all communications are via email ONLY!!!
No

What Customer Service?

user_review
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I've used Lingo for a few years and it's been an up and down experience. Recently Comcast installed a new modem (at no charge) and it was quickly apparent that it was incompatible with the 4 year old Lingo modem they had provided. I contacted them and after two weeks I finally was given the option to purchase another modem from them. Not satisfactory!

Scratchy, inconsistent service even with brand new phones
Customer service is in INDIA. You cannot reach an American.
No

Bad reliability

user_review
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

I switched from Vonage to Lingo because of poor reliability, yet I am having the same problem with Lingo. Voip is not worth the unreliability of the service, of calls dropped in midstream, of no dial tone--heaven forbid you have an emergency and need to dial 911--you'll die before you can get help, heck, before you even get a DIAL TONE. Bad, bad service because of bad, bad reliability. Don't waste your time on Voip. Maybe in a few years, or decades.

Good price, good features, some of which are not available on land lines.
Very poor reliability. Dropped calls, no dial tone. Requires too much coddling & corrective actions on the users' part
No

Lingo technical support is terrible.

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Lingo technical support is terrible. On Feb 29, 2008; I found that I couldn’t call China, so I log a with their support. Their support promised this routing issue will be resolve within 24-48 hours. By March 2, 2008, 48 hours later, I try to call China again, call couldn’t complete, so I call their support again, they again promise me to give them one more day it will work. Guess what, Today, March 4, 2008, the routing issue still not fixed. All I want to said is, doesn’t matter the how many features or how good their price is, if they can not deliver the service they promise, it worth nothing. Let’s add one evaluation criteria to this review, “technical competency”, Lingo is 0.

No

Would not use again

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

Provider charged my card well after I had switched the service over. Had no service for almost a month due to outages and equipment malfunction. Crappy offshored tech support.

Quality ok when it worked.
Poor support and unethical billing policy.
No

Pages

Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
103User Reviews
Get Quote

Overall Rating

2.2525
2.74
44%
43%
54%
29%
54%

Service Locations

  • United States

Recent Reviews

magicJack logo
1
magicJack

I have used magicJack for almost 10 years. It started as a good service, and became very good with MJ PLUS. In recent years, the connections became...

March 13th, 2019 - Edmond
magicJack logo
5
magicJack

I recently traveled to Poland and Germany from the States. I was able to call the States using Wifi in Europe (my Sprint cellphone was not compatible...

March 11th, 2019 - Craigery

Most Recent Blog Posts

businessman holding a mobile phone
5 Google Voice Alternatives that Add More Value to Your...

Google Voice comes with a variety of interesting features that can benefit businesses that are looking for a convenient and affordable VoIP service to replace their plain old telephone systems. This...

Feb 19, 2019
business voip unified communication
This Month in Telecom: January 2019

This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...

Jan 29, 2019