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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Worst Customer Support

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Average: 1 (1 vote)
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Average: 1 (1 vote)
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STAY AWAY

No

LINGO's doing great for me...

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3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
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Average: 3 (1 vote)
3
Average: 3 (1 vote)
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Average: 4 (1 vote)
3.4
Average: 3.4 (1 vote)

Enough w/ the negative comments, LINGO's doing great for me. Unbeatable price, wonderful features such as the unbelievable countries i can call, even the calling features i get for free. With the other customers, imagine they've used the service for 3 years then thats the only time they complain? The other one's saying that they cancelled after a year??? If the service really sucks how come it took a while for you to cancel it? That means it is indeed a good service since you've used it for a while right?!
 
In terms of reliability, im not getting issues about it as well. Ive read from an article that VoIP primarily depends on the quality of your internet provider. If you have a reliable one then there's no problem in terms of quality of sound. Im w/ a CABLE provider and not having any issues about it.
 
Anyways, the only thing that i can say is that im perfectly satisfied w/ LINGO. I was able to free myself from the horrors of AT&T wherein they charge me a lot w/ all this diffirent taxes that im not even aware and they cant even explain what its for. So, im not going to be affected by all these negative comments.

Great price! Cool features...
Nothing i've epxerienced so far...
No

Lingo VOIP -- STAY AWAY

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2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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2.2
Average: 2.2 (1 vote)

Just canceled Lingo service after 3 years. Various problems with router, replaced 3 times via Lingo and had to power off and reset the then many times. Quality of the connection varied, most of the time it was ok. The big pain was coustomer service. You will get a service agent in India pretty quick (not to long of a wait time) to help with technical issues. However, when I went to cancel, holy crap! The service rep in India said that he needed to transfer me to the cancellation department (he couldn't cancel the account)......20 minutes later he came back on the line and said "I'm sorry, the cancellation department is closed on Saturdays". He asked for a phone number that he could give them so that they would call me back first thing on Monday. I gave him my cell number and by Wednesday....no call. I called again and this time after being on hold for 10 minutes the rep said that the line was very busy (I see why now, lots of people trying to cancel Lingo). He gave me the cancellation direct line ( a 1-800 number). When I finally got through (on Friday!!)....it was an American! My account was canceled immediately (I think). Unbelievable that it took a week to get my account canceled. For all you thinking about Lingo........STAY AWAY!

Cheap (but remember....you get what you pay for!)
Customer Service -- It sucks!
No

Voice quality is poor, customer service is a hassle

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Average: 1 (1 vote)
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1.8
Average: 1.8 (1 vote)

The VOIP service from Lingo was never very clear, and not reliable.  After a year, we cancelled.
When we cancelled, they told us that we needed to cancel 10 days prior to the end of our billing cycle or we would be charged another months service.  So beware of this term on their contract.  Also, when you cancel they turn you off immediately, even though you may have paid through the end of your billing cycle.  I don't think that's very fair.
 
Customer service is in India and they follow a script.  It's sometimes difficult to understand them.

Pricing was lower than regular service.
Spotty service quality.
No

Erroneous Billing Practices

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1
Average: 1 (1 vote)
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Average: 3 (1 vote)
2.2
Average: 2.2 (1 vote)

 
I have used Lingo service for over a year and did not have any problems until I started using prepaid phone cards to make international calls to destinations not included in my plan.  To my dismay, I was billed by lingo for making these calls. Attmepts made to clarify and remedy this erroneous billing  practice fell on deaf ears and the 1 rude nature of the customer support service came to light. The practice of billing someone for using a prepaid phone card to make an international call is illegal, and should be categorized as theft by Lingo. If Lingo does not understand the concept of using prepaid phone caards to make calls then they are in the wrong business. This kind of rip off has got to stop. Lingo should earn its income legally. You cannot bill a client for a call made using a prepaid phone card. My business is gone to a competitor 

No

a

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
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Average: 4 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I have had Lingo for 4 or 5 years. In the beginning, the growing pains were bad. Now they resolve my problems quite well. I also love blocking all my sales calls.

Inexpensive, alot of special services, free long distance to over 21 countries,
With a 2.8 phone, there would be times when I would miss a few words of a conversation or numbers. My 6.0 is better.
Yes

Tried to charge me after I quit

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1
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1
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1
Average: 1 (1 vote)

I had 2 phone lines with Lingo. Call quality was poor, plus many dropped calls. I canceled the service. Over a year later, they contacted me and tried to get me to pay for the time since I quit! When I told them I had quit using the service, they claimed I never officially let them know! Yet my bank statements showed they stopped charging me. Lingo went so far as to set a collection service on me and threaten a local lawyer to get on me. When I finally registered a complaint against them with the BBB and the FTC, they went away. WOULD NOT RECOMMEND!

None
Not responsive in customer service Hassle you for money you don't owe
No

faxing

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3
Average: 3 (1 vote)
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Average: 4 (1 vote)
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Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.4
Average: 3.4 (1 vote)

After strugling with fax problems over several months, I finally gave up. They have a compatibility problem and I think it is with newer fax servers rather tan old fax machines.

Easy to use and quick call forwarding set up.
If you don't complete the number you are dialing within 10-12 seconds, you get an error message and have to start over.
No

DO NOT SUBSCRIBE!!!

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3
Average: 3 (1 vote)
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Average: 3 (1 vote)
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2
Average: 2 (1 vote)
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Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

There is NO Physical address to mail or communicate with a live American!
There was a billing problem. I was NOT notified that there was an issue, till they canceled the service.
They will NOT re-activate the phone number that is printed on ALL letterhead and business cards! Going to cost me serious money on re-print.
DO NOT RECOMMEND THIS COMPANY.

all communications are via email ONLY!!!
No

What Customer Service?

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2
Average: 2 (1 vote)
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Average: 3 (1 vote)
1
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Average: 3 (1 vote)
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Average: 3 (1 vote)
2.4
Average: 2.4 (1 vote)

I've used Lingo for a few years and it's been an up and down experience. Recently Comcast installed a new modem (at no charge) and it was quickly apparent that it was incompatible with the 4 year old Lingo modem they had provided. I contacted them and after two weeks I finally was given the option to purchase another modem from them. Not satisfactory!

Scratchy, inconsistent service even with brand new phones
Customer service is in INDIA. You cannot reach an American.
No

Pages

Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
106User Reviews
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Overall Rating

2.217
2.73
43%
42%
53%
29%
54%

Service Locations

  • United States

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