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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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lingo is the hotel california

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I have lingo at home, and 4 lingo lines at the office.  I have used lingo for years. 
Following my advice, my boss ordered home service from lingo.  My co-worker also uses lingo--he is the one who advised me to switch to lingo.
At home I have been with them for years and I do not have problems--the service is great, reliable, cheap.
At work our four lines work great.  Everything is customizable and their customer service used to be excellent--I used to talk to helpful customer service reps mainly from canada.  Now they have switched to customer service people in India, and it is simply atrocious.  The customer service reps have not one shred of mercy for the customer.  Their only concern is to eke the last pennies from your dying hands.
The real problem is their billing department. 
My boss ordered two lingo lines, cancelled them, sent their adapter machines back, yet lingo continued to bill him for about a year for one of the adapters until he finally resolved it (I believe by paying them).
I have not tried to cancel my home service so I haven't had any problem.
When I ordered my 4 business lines, they have a referral program which I tried to use to credit my home account--guess what, they never credited my home which they should have done.  I should have had 4 free months, but I never got any.
I ordered an additional 3 lines at work because we were expanding (on top of our 4 main lines).  I had never used the additional 3 lines (other than to test the adapters when I got them), and our business decided to return the lingo adapters.  When I did that, they tried to charge me about $70 per line.  I spent literally hours on the phone with them, "escalating" my request that they not charge me so much in light of the fact that we have so many accounts through them.  They agreed to waive the $70 per line on condition that I return the 3 adapters, and all along the Indian customer service reps assured me they had annulled my other bills.  There was tons of unnecessary nonsense on their part, asking me for tracking numbers on each of the adapters  (I mean come on, this company that provides me the ability to call anywhere in the world at a moment's notice for minimal cost over years on end is not competent to know when they have received an adapter I have sent them? Would they like my help building a database? Get real).
I had assiduously kept records of my sending the adapters because of my boss' previous experience with his cancelled line--i had even packaged each adapter separately and used separate fed-ex ground tracking numbers for each adapter.  Finally they admitted they had received the adapters.  Despite this, the next time I called I had to walk through all of that again.
Then finally after I thought all of that business was finished, I started getting additional bills on those 3 accounts.  I wrote emails to them explaining that everything should be even now.  They responded "sorry but you have to pay."  I sent another angry email saying no i don't.  They never responded or offered any proof that I had not received assurances that my accounts were clear.  Now I am getting bills from a collection agency in my own name at my office for the 3 lingo lines.
Take it from me, stay away from Lingo.  Better to pay more to AT&T than to have these pirates at your door.  From what I have heard Vonage is the same bunch of Hotel California dirtbags.  I just wish to find an honest VOIP company because VOIP really is the future, especially with their cheap prices.
I gave Lingo 1/5 on all parameters because the billing problems I have had with them, in which they have been both recalcitrant, dishonest, and aggressively unfair, have destroyed my enjoyment of their quality product. 
I am now hoping there will be a nuclear war that will destroy India, and that a gang of prison rapists will attack and sodomize the workers at the Lingo corporate offices, transmitting nasty venereal diseases to their nasty traitorous dirty pirate rear ends.

great quality, sound, price, easy to set up
You can check out any time you like, but you can never leave.  You stab it with your steely knives, but you just can't kill the beast.
No

a challenge to cancel service

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We had Lingo service for four years.  For the price, it was satisfactory, and customer service generally helpful.  When we decided to switch to a package plan including TV and internet from another provider, it was difficult to determine how to cancel the Lingo service.  Calling customer care, one has an option to cancel but that phone is never answered and calls not returned.  There is no provision for cancelling online.  We left a message that we wanted to cancel service but have been billed for a month of service we never had.  Now that bill is with a collection agency that assures me we will be reported and our credit damaged.  Thanks a lot Lingo!

No

Lingo Service

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 Lingo Set-up is totally messed-up. They scheduled transfer of service (ported number) for 9.4.08. Notified me by email and themon 9.4.08 anyone calling my phone get's a network message that it is  'not in service.' Lingo Customer Service couldn't seem to understand teh problem and transferred my to their Transfer Dept. The agent at the transfer dept. told me the number was transferred to Lingo but it would be 24 hours or more before it was activated.  This is completely unacceptable and unprofessional. The Customer Service agents are useless. They don't understand even simple issues and are seemingly prohibited from resolving any issue that they do finally understand.
 
When I called to start the service I spoke with an American. After that everyone was from India. I can't understand why Primus can't get it's act together.

No

Lingo Review

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TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability.

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

LINGO VOIP ACTUALLY WORKS!

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Average: 4.4 (1 vote)

TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.
TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.
THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.
I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.
Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.
The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability. STAY AWAY FROM PACKET 8 at all costs! Service sucks (busy tones, fax problems, dropped calls, etc.) and the customer service is worse!

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

Worst Customer Support

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STAY AWAY

No

LINGO's doing great for me...

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Enough w/ the negative comments, LINGO's doing great for me. Unbeatable price, wonderful features such as the unbelievable countries i can call, even the calling features i get for free. With the other customers, imagine they've used the service for 3 years then thats the only time they complain? The other one's saying that they cancelled after a year??? If the service really sucks how come it took a while for you to cancel it? That means it is indeed a good service since you've used it for a while right?!
 
In terms of reliability, im not getting issues about it as well. Ive read from an article that VoIP primarily depends on the quality of your internet provider. If you have a reliable one then there's no problem in terms of quality of sound. Im w/ a CABLE provider and not having any issues about it.
 
Anyways, the only thing that i can say is that im perfectly satisfied w/ LINGO. I was able to free myself from the horrors of AT&T wherein they charge me a lot w/ all this diffirent taxes that im not even aware and they cant even explain what its for. So, im not going to be affected by all these negative comments.

Great price! Cool features...
Nothing i've epxerienced so far...
No

Lingo VOIP -- STAY AWAY

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Average: 2.2 (1 vote)

Just canceled Lingo service after 3 years. Various problems with router, replaced 3 times via Lingo and had to power off and reset the then many times. Quality of the connection varied, most of the time it was ok. The big pain was coustomer service. You will get a service agent in India pretty quick (not to long of a wait time) to help with technical issues. However, when I went to cancel, holy crap! The service rep in India said that he needed to transfer me to the cancellation department (he couldn't cancel the account)......20 minutes later he came back on the line and said "I'm sorry, the cancellation department is closed on Saturdays". He asked for a phone number that he could give them so that they would call me back first thing on Monday. I gave him my cell number and by Wednesday....no call. I called again and this time after being on hold for 10 minutes the rep said that the line was very busy (I see why now, lots of people trying to cancel Lingo). He gave me the cancellation direct line ( a 1-800 number). When I finally got through (on Friday!!)....it was an American! My account was canceled immediately (I think). Unbelievable that it took a week to get my account canceled. For all you thinking about Lingo........STAY AWAY!

Cheap (but remember....you get what you pay for!)
Customer Service -- It sucks!
No

Voice quality is poor, customer service is a hassle

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The VOIP service from Lingo was never very clear, and not reliable.  After a year, we cancelled.
When we cancelled, they told us that we needed to cancel 10 days prior to the end of our billing cycle or we would be charged another months service.  So beware of this term on their contract.  Also, when you cancel they turn you off immediately, even though you may have paid through the end of your billing cycle.  I don't think that's very fair.
 
Customer service is in India and they follow a script.  It's sometimes difficult to understand them.

Pricing was lower than regular service.
Spotty service quality.
No

Erroneous Billing Practices

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I have used Lingo service for over a year and did not have any problems until I started using prepaid phone cards to make international calls to destinations not included in my plan.  To my dismay, I was billed by lingo for making these calls. Attmepts made to clarify and remedy this erroneous billing  practice fell on deaf ears and the 1 rude nature of the customer support service came to light. The practice of billing someone for using a prepaid phone card to make an international call is illegal, and should be categorized as theft by Lingo. If Lingo does not understand the concept of using prepaid phone caards to make calls then they are in the wrong business. This kind of rip off has got to stop. Lingo should earn its income legally. You cannot bill a client for a call made using a prepaid phone card. My business is gone to a competitor 

No

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Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
101User Reviews
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Overall Rating

2.277
2.74
44%
43%
54%
30%
54%

Service Locations

  • United States

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