Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.
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I have lingo at home, and 4 lingo lines at the office. I have used lingo for years.
Following my advice, my boss ordered home service from lingo. My co-worker also uses lingo--he is the one who advised me to switch to lingo.
At home I have been with them for years and I do not have problems--the service is great, reliable, cheap.
At work our four lines work great. Everything is customizable and their customer service used to be excellent--I used to talk to helpful customer service reps mainly from canada. Now they have switched to customer service people in India, and it is simply atrocious. The customer service reps have not one shred of mercy for the customer. Their only concern is to eke the last pennies from your dying hands.
The real problem is their billing department.
My boss ordered two lingo lines, cancelled them, sent their adapter machines back, yet lingo continued to bill him for about a year for one of the adapters until he finally resolved it (I believe by paying them).
I have not tried to cancel my home service so I haven't had any problem.
When I ordered my 4 business lines, they have a referral program which I tried to use to credit my home account--guess what, they never credited my home which they should have done. I should have had 4 free months, but I never got any.
I ordered an additional 3 lines at work because we were expanding (on top of our 4 main lines). I had never used the additional 3 lines (other than to test the adapters when I got them), and our business decided to return the lingo adapters. When I did that, they tried to charge me about $70 per line. I spent literally hours on the phone with them, "escalating" my request that they not charge me so much in light of the fact that we have so many accounts through them. They agreed to waive the $70 per line on condition that I return the 3 adapters, and all along the Indian customer service reps assured me they had annulled my other bills. There was tons of unnecessary nonsense on their part, asking me for tracking numbers on each of the adapters (I mean come on, this company that provides me the ability to call anywhere in the world at a moment's notice for minimal cost over years on end is not competent to know when they have received an adapter I have sent them? Would they like my help building a database? Get real).
I had assiduously kept records of my sending the adapters because of my boss' previous experience with his cancelled line--i had even packaged each adapter separately and used separate fed-ex ground tracking numbers for each adapter. Finally they admitted they had received the adapters. Despite this, the next time I called I had to walk through all of that again.
Then finally after I thought all of that business was finished, I started getting additional bills on those 3 accounts. I wrote emails to them explaining that everything should be even now. They responded "sorry but you have to pay." I sent another angry email saying no i don't. They never responded or offered any proof that I had not received assurances that my accounts were clear. Now I am getting bills from a collection agency in my own name at my office for the 3 lingo lines.
Take it from me, stay away from Lingo. Better to pay more to AT&T than to have these pirates at your door. From what I have heard Vonage is the same bunch of Hotel California dirtbags. I just wish to find an honest VOIP company because VOIP really is the future, especially with their cheap prices.
I gave Lingo 1/5 on all parameters because the billing problems I have had with them, in which they have been both recalcitrant, dishonest, and aggressively unfair, have destroyed my enjoyment of their quality product.
I am now hoping there will be a nuclear war that will destroy India, and that a gang of prison rapists will attack and sodomize the workers at the Lingo corporate offices, transmitting nasty venereal diseases to their nasty traitorous dirty pirate rear ends.