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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Lingo Service

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Average: 1 (1 vote)
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Average: 4 (1 vote)
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1.6
Average: 1.6 (1 vote)

 Lingo Set-up is totally messed-up. They scheduled transfer of service (ported number) for 9.4.08. Notified me by email and themon 9.4.08 anyone calling my phone get's a network message that it is  'not in service.' Lingo Customer Service couldn't seem to understand teh problem and transferred my to their Transfer Dept. The agent at the transfer dept. told me the number was transferred to Lingo but it would be 24 hours or more before it was activated.  This is completely unacceptable and unprofessional. The Customer Service agents are useless. They don't understand even simple issues and are seemingly prohibited from resolving any issue that they do finally understand.
 
When I called to start the service I spoke with an American. After that everyone was from India. I can't understand why Primus can't get it's act together.

No

Lingo Review

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5
Average: 5 (1 vote)
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4.4
Average: 4.4 (1 vote)

TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability.

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

LINGO VOIP ACTUALLY WORKS!

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5
Average: 5 (1 vote)
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4.4
Average: 4.4 (1 vote)

TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.
TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.
THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.
I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.
Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.
The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability. STAY AWAY FROM PACKET 8 at all costs! Service sucks (busy tones, fax problems, dropped calls, etc.) and the customer service is worse!

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

Worst Customer Support

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STAY AWAY

No

LINGO's doing great for me...

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Average: 3 (1 vote)
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3.4
Average: 3.4 (1 vote)

Enough w/ the negative comments, LINGO's doing great for me. Unbeatable price, wonderful features such as the unbelievable countries i can call, even the calling features i get for free. With the other customers, imagine they've used the service for 3 years then thats the only time they complain? The other one's saying that they cancelled after a year??? If the service really sucks how come it took a while for you to cancel it? That means it is indeed a good service since you've used it for a while right?!
 
In terms of reliability, im not getting issues about it as well. Ive read from an article that VoIP primarily depends on the quality of your internet provider. If you have a reliable one then there's no problem in terms of quality of sound. Im w/ a CABLE provider and not having any issues about it.
 
Anyways, the only thing that i can say is that im perfectly satisfied w/ LINGO. I was able to free myself from the horrors of AT&T wherein they charge me a lot w/ all this diffirent taxes that im not even aware and they cant even explain what its for. So, im not going to be affected by all these negative comments.

Great price! Cool features...
Nothing i've epxerienced so far...
No

Lingo VOIP -- STAY AWAY

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Average: 2 (1 vote)
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2.2
Average: 2.2 (1 vote)

Just canceled Lingo service after 3 years. Various problems with router, replaced 3 times via Lingo and had to power off and reset the then many times. Quality of the connection varied, most of the time it was ok. The big pain was coustomer service. You will get a service agent in India pretty quick (not to long of a wait time) to help with technical issues. However, when I went to cancel, holy crap! The service rep in India said that he needed to transfer me to the cancellation department (he couldn't cancel the account)......20 minutes later he came back on the line and said "I'm sorry, the cancellation department is closed on Saturdays". He asked for a phone number that he could give them so that they would call me back first thing on Monday. I gave him my cell number and by Wednesday....no call. I called again and this time after being on hold for 10 minutes the rep said that the line was very busy (I see why now, lots of people trying to cancel Lingo). He gave me the cancellation direct line ( a 1-800 number). When I finally got through (on Friday!!)....it was an American! My account was canceled immediately (I think). Unbelievable that it took a week to get my account canceled. For all you thinking about Lingo........STAY AWAY!

Cheap (but remember....you get what you pay for!)
Customer Service -- It sucks!
No

Voice quality is poor, customer service is a hassle

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Average: 1.8 (1 vote)

The VOIP service from Lingo was never very clear, and not reliable.  After a year, we cancelled.
When we cancelled, they told us that we needed to cancel 10 days prior to the end of our billing cycle or we would be charged another months service.  So beware of this term on their contract.  Also, when you cancel they turn you off immediately, even though you may have paid through the end of your billing cycle.  I don't think that's very fair.
 
Customer service is in India and they follow a script.  It's sometimes difficult to understand them.

Pricing was lower than regular service.
Spotty service quality.
No

Erroneous Billing Practices

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Average: 2.2 (1 vote)

 
I have used Lingo service for over a year and did not have any problems until I started using prepaid phone cards to make international calls to destinations not included in my plan.  To my dismay, I was billed by lingo for making these calls. Attmepts made to clarify and remedy this erroneous billing  practice fell on deaf ears and the 1 rude nature of the customer support service came to light. The practice of billing someone for using a prepaid phone card to make an international call is illegal, and should be categorized as theft by Lingo. If Lingo does not understand the concept of using prepaid phone caards to make calls then they are in the wrong business. This kind of rip off has got to stop. Lingo should earn its income legally. You cannot bill a client for a call made using a prepaid phone card. My business is gone to a competitor 

No

a

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Average: 4 (1 vote)
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Average: 5 (1 vote)
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Average: 4 (1 vote)
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Average: 5 (1 vote)
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4.6
Average: 4.6 (1 vote)

I have had Lingo for 4 or 5 years. In the beginning, the growing pains were bad. Now they resolve my problems quite well. I also love blocking all my sales calls.

Inexpensive, alot of special services, free long distance to over 21 countries,
With a 2.8 phone, there would be times when I would miss a few words of a conversation or numbers. My 6.0 is better.
Yes

Tried to charge me after I quit

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I had 2 phone lines with Lingo. Call quality was poor, plus many dropped calls. I canceled the service. Over a year later, they contacted me and tried to get me to pay for the time since I quit! When I told them I had quit using the service, they claimed I never officially let them know! Yet my bank statements showed they stopped charging me. Lingo went so far as to set a collection service on me and threaten a local lawyer to get on me. When I finally registered a complaint against them with the BBB and the FTC, they went away. WOULD NOT RECOMMEND!

None
Not responsive in customer service Hassle you for money you don't owe
No

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Lingo

McLean , VA
United States
2004Year Founded
17%Recommend
99User Reviews
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Overall Rating

2.303
2.76
45%
43%
55%
30%
55%

Service Locations

  • United States

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