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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Lingo - Poor customer service, bad billing practices, so so phone service

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3
Average: 3 (1 vote)
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Average: 3 (1 vote)
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1.8
Average: 1.8 (1 vote)

Lingo - Poor customer service, bad billing practices, so so phone service
I've had made a terrible decision to take my Sunrocket number to Lingo. At the time, it seemed that Lingo provided a good safe reliable solution after Sunrocket went bust. I've had many issues with Lingo since day 1 and after a few months, I finally decided to move on to a different provider. I have not took the time out to write a review earlier, but after my latest experience, I had to write this review to help others decide.
I've been a user for various VOIP services for several years now, starting with Vonage, to AOL, to SunRocket, and most recently with Lingo and Viatalk - I've experienced all of these for at least 6 months each.
Here are some of the issues I've had with Lingo in the last year:

  1. Took them over 1 week to port my number, okay, this is not too bad, given that at the time they were probably flooded with Sunrocket customers.
  2. I had to call them twice to get the month free and shipping credit they promised in their promotion for Sunrocket customers. It seemed that I would have not got the credit at all if I hadn't called.
  3. I've had numerous repeated problems regarding the incoming caller id not displaying the correct time (different timezone). I called support several times initially to get it fixed, they changed it to 3 hours ahead instead of 3 hours back even after I explained I live on east coast. This setting got corrupted several times and after going through waiting on support numerous times to get it resolved, we just got tired and got used to the time difference on the caller id logs.
  4. The people in their callcenter (India) literally are reading from a manual. It is difficult to get resolution on problems - it typically takes 2-3 times to explain something to get it resolved correctly.
  5. Lingo's online feature portal is garbage. It is so unintuitive and difficult to use -- you actually need to do trial and error to understand how to use their system.  This is enough reason for not signing up for their service! Over the year I had the service, I have not seen one change to their online system. One would expect providers to continually update their service package -- especially since the website is so out of date compared to its competitors.
  6. Their website is not kept up-to-date either - their are links that no longer work correctly.
  7. I sent an email to [email protected] from my gmail account -- only for it to bounce back after several retries gmail made over 2 days.  If you see Lingo's website, they tell you to use this email address.
  8. Last week, I ported my number from Lingo to Viatalk. Viatalk is very nice (more on this later). But here's the deal - after my number was successfully ported (took 6 days) to viatalk - I sent an email to Lingo customer service to confirm my account was canceled and to remove my credit card on file.  After a few days, that email bounced back, so I tried sending them an online message from another page I found on their website. After 1 day, this was the response I received:
    ===============================================
    Dear S-
    Thank you for contacting Lingo Customer Care.
    Please be adviced that Lingo accounts are not automatically cancelled after numbers are transferred. For your security, we are unable to cancel your account by email. Please call 1-888-LINGO-99 (546-4699) and select the cancellation option. Agents are available to assist you from Mon-Fri, 9 AM-9 PM, EST & Sat-Sun, 9 AM-5 PM, EST. Your account will remain active and you will be responsible for charges until we receive your call.
    We look forward to helping you with any servicing needs in the future.
    Sincerely,
    Lingo Customer Care
    ===============================================
    Before I sent them the request to cancel, I looked around their website to find information on how to cancel with no luck (if they do, it is well hidden that even their search won't pull it up). Worse is that I was unable to delete my credit card on file from their website (if you're a current lingo customer, I urge you to remove your automatic credit card payment to be safe when you change providers).
    Aside from the obvious spelling mistakes in their email - Who wants to keep their service after porting your ONLY line on their account? This was ridiculous - I immediately called that number to confirm my account was canceled. When I asked them whether they will refund my last payment, they denied it saying that they bill once a month starting on the 1st, so if I didn't cancel by the previous 22nd of the month, I am responsible for the entire month following! My number was ported on Oct 1, yet they still charged me for full month Oct 1-31st! This is very disappointing to hear, I would have planned changing my providers a bit better if I had known this earlier. I would understand that if I had used most of the month that it was too much to get a refund, but I didn't even use the service for 1 full day of the month yet they are not willing to credit partially!
  9. If this wasn't enough to make you from signing on with Lingo or discontinuing their service, every 1-2 weeks my phone would just stop working, no interruption of service from my broadband provider. I would have to unplug and restart their lingo adapter every time. This shows how reliable it was!

 

Good luck on choosing your VOIP provider. I've just converted to Viatalk last week, so far so good - I'll write a review about it after I use it for a bit more. For one thing, their website feature management portal is WAY better!
 

No

Good overall experience over the last 3+ years

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I've used Lingo for over 3 years now, and have been happy with their service for the most part. When I initially started the service I had intermittent quality issues, times when you dial and nothing happens, and occasional drops. I called support a few times and they seemed quite knowledgeable and were able to resolve most of the issues with some adjustments to the equipment. I had been able to send faxes over the line originally, but have had little luck the last few years. My Dish Network satellite equipment also has not been able to communicate over the line much of the time, but this is no longer an issue for me now that my new receivers have network jacks (Dish charge you more if the equipment is not able to communicate).
The features offered by lingo and some of the other providers can’t be beat. I thing the simultaneous ring is the best feature yet. I only give people my home number, and when they call it rings my home and cell phone at the same time! I can answer on either line as if the were both the same line. Which ever I answer first gets the call and the caller ID information is also shown on my cell phone. I think you can have multiple numbers all get the calls. Lingo also offers an option to have your voicemails emailed to you, another great feature! Lingo does work with phones supporting a message light as well, I have Uniden phones and the message light comes on when I have a voicemail. Lingo of course has all the other features you would expect.
As far as voice quality it is almost always perfect, better then my phone company lines were. I still had occasional glitches, but after getting new equipment just this week it seems they are now gone. About a year ago I called for support and got India, the support person was of no help and the problem resolved it’s self mostly. Just recently I wanted to switch to an annual plan to save a few dollars a month, the support person said I can’t switch. He said I could open a new account, transfer my old Lingo number to the new account, and then cancel the old one. He transferred me and I processed the order. When I called back to see where the phone number transfer was at, I was told “we can’t transfer a lingo number. It was India again and I explained that both tech support and the order taker had said it could be. I said I need to cancel the new number if my number can’t be transferred. He said cancellations is closed, he will have them call me in the following morning. Three days and no call so I called again, sat on hold for 45 minutes and then was transferred to voicemail. I requested a call back and mentioned I had been promised a call back 3 days before. Again, no call back, so I tried to call cancellations 5 times but it would not even transfer through. I called a tech support guy and he also could not get through to them, but said he logged it in the system and I would not be charged if I was late on the cancellation because they didn’t call me back in time. A few days passed and I tried again, got through after 2 minutes on hold. The verified what had been logged and said they CAN transfer the number, but only a special department can do it, they would call me back in two days. Four days later I got a call and the lady said she could transfer my number now, I said ok, and she said she would call me back when it was done. Fifteen minutes later I got the call it was complete and do I want to cancel my old line and second number on the new line. I said yes and she did it all on the spot. I logged in online and verified my new account had my old number and the old account was gone. So yes I had some trouble getting to the right person, but once I did the support was excellent. I know a lot of companies seem to work this way, had the same thing happen with HP, bad support from India, but once you get past that to a real HP employee the support is excellent.
So in closing I would recommend Lingo and I rate them well overall. Unlimited free calls, and all the features you could ever want. I’ve messed with Magic Jack, not bad for the price ($40 start, then 20 a year), but lacks flexibility, features, requires your computer to be on, and is a bit flakey with intermittent quality issues. In contrast I would not recommend Sprint (PCS), worst customer support and accounting errors I’ve ever experienced (Equipment worked well, just billing and customer service was bad). I had more problems with Pacific Bell land lines then I’ve had with my Lingo VoIP service and it’s really nice to keep my service and number through moves! Hope this helps!
 

Great quality, great features, good price, good support once you get to the right person.
Sometimes you get the run around with initial support groups, seem to be a third party helpdesk. You can get basic service with some issues for much less.
Yes

Abysmal customer service

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Average: 1 (1 vote)
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Customer service is abysmal.  They are very friendly and helpful when you sign up.  After that, you are routed to a call center in ndia where they read canned responses.  I cancelled after 1 month.  Unable to port number as promised.  Assigned an area code out of my area, wanted me to pay for an additional number to get an area code in my area.  AVOID!!!!

No

lingo is the hotel california

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I have lingo at home, and 4 lingo lines at the office.  I have used lingo for years. 
Following my advice, my boss ordered home service from lingo.  My co-worker also uses lingo--he is the one who advised me to switch to lingo.
At home I have been with them for years and I do not have problems--the service is great, reliable, cheap.
At work our four lines work great.  Everything is customizable and their customer service used to be excellent--I used to talk to helpful customer service reps mainly from canada.  Now they have switched to customer service people in India, and it is simply atrocious.  The customer service reps have not one shred of mercy for the customer.  Their only concern is to eke the last pennies from your dying hands.
The real problem is their billing department. 
My boss ordered two lingo lines, cancelled them, sent their adapter machines back, yet lingo continued to bill him for about a year for one of the adapters until he finally resolved it (I believe by paying them).
I have not tried to cancel my home service so I haven't had any problem.
When I ordered my 4 business lines, they have a referral program which I tried to use to credit my home account--guess what, they never credited my home which they should have done.  I should have had 4 free months, but I never got any.
I ordered an additional 3 lines at work because we were expanding (on top of our 4 main lines).  I had never used the additional 3 lines (other than to test the adapters when I got them), and our business decided to return the lingo adapters.  When I did that, they tried to charge me about $70 per line.  I spent literally hours on the phone with them, "escalating" my request that they not charge me so much in light of the fact that we have so many accounts through them.  They agreed to waive the $70 per line on condition that I return the 3 adapters, and all along the Indian customer service reps assured me they had annulled my other bills.  There was tons of unnecessary nonsense on their part, asking me for tracking numbers on each of the adapters  (I mean come on, this company that provides me the ability to call anywhere in the world at a moment's notice for minimal cost over years on end is not competent to know when they have received an adapter I have sent them? Would they like my help building a database? Get real).
I had assiduously kept records of my sending the adapters because of my boss' previous experience with his cancelled line--i had even packaged each adapter separately and used separate fed-ex ground tracking numbers for each adapter.  Finally they admitted they had received the adapters.  Despite this, the next time I called I had to walk through all of that again.
Then finally after I thought all of that business was finished, I started getting additional bills on those 3 accounts.  I wrote emails to them explaining that everything should be even now.  They responded "sorry but you have to pay."  I sent another angry email saying no i don't.  They never responded or offered any proof that I had not received assurances that my accounts were clear.  Now I am getting bills from a collection agency in my own name at my office for the 3 lingo lines.
Take it from me, stay away from Lingo.  Better to pay more to AT&T than to have these pirates at your door.  From what I have heard Vonage is the same bunch of Hotel California dirtbags.  I just wish to find an honest VOIP company because VOIP really is the future, especially with their cheap prices.
I gave Lingo 1/5 on all parameters because the billing problems I have had with them, in which they have been both recalcitrant, dishonest, and aggressively unfair, have destroyed my enjoyment of their quality product. 
I am now hoping there will be a nuclear war that will destroy India, and that a gang of prison rapists will attack and sodomize the workers at the Lingo corporate offices, transmitting nasty venereal diseases to their nasty traitorous dirty pirate rear ends.

great quality, sound, price, easy to set up
You can check out any time you like, but you can never leave.  You stab it with your steely knives, but you just can't kill the beast.
No

a challenge to cancel service

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No votes yet
4
Average: 4 (1 vote)
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Average: 4 (1 vote)
2.6
Average: 2.6 (1 vote)

We had Lingo service for four years.  For the price, it was satisfactory, and customer service generally helpful.  When we decided to switch to a package plan including TV and internet from another provider, it was difficult to determine how to cancel the Lingo service.  Calling customer care, one has an option to cancel but that phone is never answered and calls not returned.  There is no provision for cancelling online.  We left a message that we wanted to cancel service but have been billed for a month of service we never had.  Now that bill is with a collection agency that assures me we will be reported and our credit damaged.  Thanks a lot Lingo!

No

Lingo Service

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Average: 4 (1 vote)
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1.6
Average: 1.6 (1 vote)

 Lingo Set-up is totally messed-up. They scheduled transfer of service (ported number) for 9.4.08. Notified me by email and themon 9.4.08 anyone calling my phone get's a network message that it is  'not in service.' Lingo Customer Service couldn't seem to understand teh problem and transferred my to their Transfer Dept. The agent at the transfer dept. told me the number was transferred to Lingo but it would be 24 hours or more before it was activated.  This is completely unacceptable and unprofessional. The Customer Service agents are useless. They don't understand even simple issues and are seemingly prohibited from resolving any issue that they do finally understand.
 
When I called to start the service I spoke with an American. After that everyone was from India. I can't understand why Primus can't get it's act together.

No

Lingo Review

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5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability.

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

LINGO VOIP ACTUALLY WORKS!

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5
Average: 5 (1 vote)
5
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2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

TO BE SURE....don't mess around with VoIP UNLESS YOU HAVE A SOLID BROADBAND INTERNET CONNECTION with atleast 384kb/s UPstream bandwidth (many residential ISP's promise a lot of DOWNstream/download speed but don't talk about their upstream). Without a reliable broadband internet connection, you will be amongst those completely frustrated.
TO ALSO BE SURE...avoid using wireless in-home connection for your VoIP 'adapter'. Wireless may be convenient..but is not as reliable as a wired connection from the VoIP adapter to the home's main router that is typically provided by the ISP.
THIRDLY, it helps to have the main router and the VoIP adapter plugged into a UPS (a $40 investment will go a long way in absorbing any power glitches that you may encounter during thunderstorms and such). This will increase robustness.
I have FiOS Internet and done all of the above and have had NO PROBLEMS whatsoever with Lingo VoIP.
Now, as far as saving money is concerned - that depends on your long distance and international calling pattern. I make a lot of internation calls and VoIP has saved me substantial dollars. I could have used a regular land line in combination with a calling card but I chose VoIP. VoIP comes with many added features such as the ability to retrieve your voicemails via the Internet, etc.
The other VoIP providers I have tried are Vonage, ViaTalk, and Packet8. Vonage and ViaTalk are passable, but Lingo beat them in voice quality and reliability. STAY AWAY FROM PACKET 8 at all costs! Service sucks (busy tones, fax problems, dropped calls, etc.) and the customer service is worse!

I have been a Lingo subscriber for almost a year - their unlimited plan. Never had a glitch except for a brief setting problem the day I installed the adapter. The tech support - at least that day - was prompt and competent.I recently acquired a second 'fax line' - a second adapter (Linksys/Sipura version). The adapter showed up on my doorstep two days after I ordered the line, and it took me all of 5 minutes to unpack, connect and get a dial tone. Yes, it was that easy! It helped that I have a Verizon FIOS Internet connection - it is as solid and high speed as they come.The second line has been equally robust thus far (over a month now).
Very difficult to get through to a human being when calling post-sales and post-installation. Fortunately, I have not had to call but once for the first line. For the second line, I have not had to call at all - YES, this is 1.
Yes

Worst Customer Support

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STAY AWAY

No

LINGO's doing great for me...

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3.4
Average: 3.4 (1 vote)

Enough w/ the negative comments, LINGO's doing great for me. Unbeatable price, wonderful features such as the unbelievable countries i can call, even the calling features i get for free. With the other customers, imagine they've used the service for 3 years then thats the only time they complain? The other one's saying that they cancelled after a year??? If the service really sucks how come it took a while for you to cancel it? That means it is indeed a good service since you've used it for a while right?!
 
In terms of reliability, im not getting issues about it as well. Ive read from an article that VoIP primarily depends on the quality of your internet provider. If you have a reliable one then there's no problem in terms of quality of sound. Im w/ a CABLE provider and not having any issues about it.
 
Anyways, the only thing that i can say is that im perfectly satisfied w/ LINGO. I was able to free myself from the horrors of AT&T wherein they charge me a lot w/ all this diffirent taxes that im not even aware and they cant even explain what its for. So, im not going to be affected by all these negative comments.

Great price! Cool features...
Nothing i've epxerienced so far...
No

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Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
104User Reviews
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Overall Rating

2.2405
2.74
44%
42%
54%
29%
54%

Service Locations

  • United States

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