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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Lingo: STAY AWAY

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This has been the worst phone experience of my life. I'm paying more than I would for Vonage and getting Lingo reps who contradict each other every time I call. I was told I could have an account and put another line on the account for free. Not 1 (they're charging my account for a second line).
I've spent more than 11 hours on the phone with Lingo over the last 35 days because evidently, I can pay money for the second number but it isn't supposed to work unless I sign up for another account (can't call in our out on the phone number). However, customer service and tech support have tried to get the number to work--the billing dept says it never will. Customer service says it's a technical issue-- Tech says the number wasn't "ported over" properly. The customer service rep said the line won't work correctly until I cancel my previous provider. The next tech rep says it isn't working corretly because I cancelled my previous provider....
The line works IF another Lingo user calls from their Lingo account (which makes me wonder why the customer service person said the line would never work!)
STAY AWAY FROM THIS COMPANY!!
If you go with them anyway, you should know they will assign you a phone number even if you are transferring one to them. Then you must CANCELL the phone number or they will start charging you for it (I didn't even know I they'd assigned one! I asked a rep about it, and he said it was included in the "terms and conditions." I read those through twice and never found anything about getting a "temp" number assigned to me that I would have to cancel.

fairly easy to set up
sound quality varies drasticallydifferent reps give conflicting answershidden "surprise" chargesnever could resolve multiple issues
No

Lingo service

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 Awful service.  Connection quality within the US was terrible - couldn't hear well enough to even have a conversation.  The network connection for receiving calls would not stay up.  Price for foreign calls steadily ratcheted up.  And then, after giving up on the service, they jammed me for payment for months of service that I wasn't using.
Avoid them! 

No

OK But a Couple of Things to Watch Out For

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Have been with Lingo for over 3 years and have 4 lines. One was the business unlimited line with free fax line. Have always had trouble with this as about 50% of faxes won't connect properly, with many fax machines just refusing to connect no matter how many times I try. Now just found out from my DSL phone company that VOIP doesn't work very well for data calls. They said "everyone knows that" (except me). So I changed the plan back to a single unlimited line and use AT&T for the fax line. I noticed also that Lingo doesn't call the extra line a fax line anymore on their web-site. Obviously limiting their liability. On the plus side however, they are much better than Vonage for included countries and international local numbers. The problem that I have is their call costs for overseas mobiles. I forward one line to my international cell when I travel but it costs a lot when I get calls. The other VOIP providers are about 30% of their rates for these calls. 

Good voice call quality, easy to set up and good deal for land lines and US cell phone lines.
Fax lines don't work very wellCustomer service is badInternational mobile rates very high compared to others
No

lingo

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5
Average: 5 (1 vote)
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3.8
Average: 3.8 (1 vote)

we took it to st.maarten and it worked fine. works better in the states. Customer service will drive you mad if you ever forget your pin number you will loss you mind talk to people in India that don't get it. I gave up and am shoping for a new service becasue I lost my pin and they are just too stupid to help and willing to let me walk away. Lingo works great had it for several years

Yes

Haven't let me down for the past 5 years

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Average: 4.8 (1 vote)

Lingo was one of the first large scale VOIP providers out there and their experience shows.  I've been with them for 5 years and during that time, the service has been rock solid.  Clear loud calls that haven't dropped.   The best thing about Lingo is what you get for the price.  For the same or less than what others charge, you get free calls to western Europe and Australia.  Additionally, you can get a phone number in another country that connects to your home phone for $10 a month.  I can't tell you how much this has saved us as my wife is from Italy and spends hours on the phone with her mom and sister every week.  Having a local number in Italy, it allows her family to call us from their cell phone, which is great considering her mom has no land line.   Also, we've moved several times while with Lingo and it has been so nice to not only keep our old number for a while, but get a new local number that also rings our phone!  Makes transitioning to a new number MUCH easier.

<ul><li>Low Price</li><li>Free Calls to Western Europe and Australia</li><li>Can get a local International phone number for cheap</li><li>Rock solid, clear calls</li><li>Fantastic web interface or managing advanced options like forwarding calls, voice mail, and simultaneous ring.</li></ul>&nbsp;
None
Yes

Pathetic Fraudulent Service I have ever see!!!

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Average: 1.2 (1 vote)

After looking at their lucrative prices, I had selected lingo as home phone service provider. At the time of booking, agent promised me a moon and infact she told me to send a formal e-mail containing all the terms and conditions which she was explaining to me, which I never got from them after staring the service. Later on I came to know from their customer service is that, there was no mention of any special offer in my account, which booking personnel offered to me. Not a problem, I started the service in the hope to get good reliable service with a good price. Later I came to know, my decision was not right at all. The problems started since the very first day and later on I decided to cancel service after a month but still I have been charged even though my service has been cancelled 4 months back. I wanted to explain the whole story in detail, so that at least few people can save themselves with these frauds.
1. The day I ordered them for their service, they had started billing the very same day. Even though I got the equipment after a week from the booking date. They charged me unnecessarily for a week without giving any explaination.
2. The voice quality is really pathetic and does not worth even 1/5. Also their technical support is pathetic and just a waste of time. They dont know anything and dont provide any solution. Most of the time, they will put you on hold for 10 mins and suddenly you will find they disconnect the call. Its the worst voice quality and worst customer care I have ever seen.
3. Real problem starts, when you ask them to cancel your service. I had asked them to cancel the service within the trial period itself but still they charged me a months fee. Also they asked me to return their equipment. After returning the equipment, they told me that they will refund me the activation fee, which I got after a month cancelling the service. Now real pain starts from here. I cancelled my Lingo service on Jul-2nd 2008. The moment I asked them for the cancellation, they disabled my account and online protal access. They did not send me any invoice for the charges which they appied as the last month charges.
After cancelling the service, they charged my bank account with $64.84 in Aug. I did not get information from Lingo about this and later while checking my bank account I came to know about this. I talked to their customer service, first they tried to justify this by saying that its the disconnection fee which I need to pay. When I reminded them that I have cancelled the service within 30 days trial and retruned back the equipment, I am not entitled for this fee. Then they agreed to refund $59.95  out of $64.84. FOr the remianing amount they did not give me any satisfactory reason and simply said its for some out of plan call charges. I asked them for the invoice, which they did not provided and said they dont send invoice. I can check it thier online portal (for which they already disabled my account at the same momnet I asked them for cancellation). Since it was a small amount I did not take it further and left the issue at that point only. They told me that this is the last time my account had been charged. Now the biggest surprise...
Yesterday (Nov 3rd 2008), while checking my bank account, I came to know Lingo again charged my bank account for $1.72 (3months after cancellation). I again called their pathetic service and wasted more than half an hour. The guy told me that this is for some out of the plan call which I made in July before cancelling the service. I told him, for that they have already charged me around $5 and whats the point in coming back after 3-4 months. In fact I am ready to pay, if they are ready to send me invoice. The support guy refused to send me invoice but somehow I could manage to find out the number for which they are charging me this time. He told me that the charges are for a number 877-xxx-xxxx. I told him this is a toll free number and later on he was also agree with it. Then he told me I wll apply for a credit and I will get a refund in 2 weeks. He again promised me that this is the last time and they will not charge my account again.
Considering the fact, they are doing this deliberately as if you call them and insist they are ready to refund back the amount.  In case if you dont check your bank account on regular basis and dont call them they are not going to refund the money back. Its a big risk if you give your credit card details to them.
Yesterday, I reported the matter to my bank. The simple solution they suggested me to report my card as stolen and issued a new card with new number. I hope now I should be able to get rid of these bunch of crooks.
My request to all of my friends please beware of these frauds and never give them your credit card/bank account details.

No

CUSTOMER SERVICE

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Lingo is the worst provider to sign for your service.After I applied for service back in 09/26/08 there was no service contract.Than I recevid a e mail on oct.17 saying that I am bound for 2 years contract with $99.95 cancelation fee that they introduces in oct. 08.I tried to speak to some one at Lingo but they refuse to spek to me c'us they don;t have the person in cancelation dept. to speak to me.I have not even hoked up their phone modem (adeptor) and not even started to use the phone,and decided to cancel their service.They have already charged my account, I hope I can get my refund.I am going back to Vonage.
 
 

No

CHEATS.

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Average: 1.8 (1 vote)

RTFA. Yes please read the agreement. It comes with 2 things you might want to notice.
1. Cancellation before one year is $60
2. Lingo can change the agreement anytime they wish.
 
     When I signed it came with 1year contract and a cancellation fee of $60. 7 months into the contract, they increased the contract term to 2 years and the cancellation fees to $100. This information was emailed and subsribers were given 3 days to agree and continue or cancel at $60. (This was emailed on a Friday evening so you had 1 business day to cancel your account and port your number to a different carrier).&
 
  These guys are a total rip-off. And there are numerous incidents of over charging and charging after service cancellation.

No

beware

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Average: 1.6 (1 vote)

They increased the taxes without knowledge. This company really su..... They are charging 13 dollars as tax.the plan is 21.99 + 13 tax = 34.99.Thay are going to upgrade service agreement for 24 months Any one who is signing with them will be tied up for two years same like mobile phones.Lingo is not a good enough to upgrade 24 months contract.any one who is with lingo please cancel or you will be tied up with this crocodile.Dont sign with this company.this is my humble request.    

No

Lingo changing their contract to charge cancellation fees

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Check out this email I got from Lingo today. If this is not more reason to leave Lingo now, then best of luck to you!
There must be some sort of law or something, they can't enforce this to already existing customers, can they?
=========================
---------- Forwarded message ---------- From: Lingo Customer Care Date: Fri, Oct 17, 2008 Subject: Important Notification Regarding Your Lingo Service To: xxxx
Dear Customer,
We appreciate your business with Lingo, and hope that you are availing and enjoying all its benefits! We would like to inform you of updated terms and conditions of your Lingo service. Effective October 23, 2008, customers who cancel their Lingo service within 24 months of the activation date, will be subject to a $99.95 cancellation fee per account. To view Lingo’s Terms & Conditions, please visit Lingo.com and click on the Terms & Conditions link at the bottom of the page. Should you have any questions about the new term, please contact us at 1-888-LINGO-99.
Sincerely, Lingo.com 
 Primus Telecommunications | 7901 Jones Branch Dr | McLean, VA, 22102 | US
 
 

No

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Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
104User Reviews
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Overall Rating

2.2405
2.74
44%
42%
54%
29%
54%

Service Locations

  • United States

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