After looking at their lucrative prices, I had selected lingo as home phone service provider. At the time of booking, agent promised me a moon and infact she told me to send a formal e-mail containing all the terms and conditions which she was explaining to me, which I never got from them after staring the service. Later on I came to know from their customer service is that, there was no mention of any special offer in my account, which booking personnel offered to me. Not a problem, I started the service in the hope to get good reliable service with a good price. Later I came to know, my decision was not right at all. The problems started since the very first day and later on I decided to cancel service after a month but still I have been charged even though my service has been cancelled 4 months back. I wanted to explain the whole story in detail, so that at least few people can save themselves with these frauds.
1. The day I ordered them for their service, they had started billing the very same day. Even though I got the equipment after a week from the booking date. They charged me unnecessarily for a week without giving any explaination.
2. The voice quality is really pathetic and does not worth even 1/5. Also their technical support is pathetic and just a waste of time. They dont know anything and dont provide any solution. Most of the time, they will put you on hold for 10 mins and suddenly you will find they disconnect the call. Its the worst voice quality and worst customer care I have ever seen.
3. Real problem starts, when you ask them to cancel your service. I had asked them to cancel the service within the trial period itself but still they charged me a months fee. Also they asked me to return their equipment. After returning the equipment, they told me that they will refund me the activation fee, which I got after a month cancelling the service. Now real pain starts from here. I cancelled my Lingo service on Jul-2nd 2008. The moment I asked them for the cancellation, they disabled my account and online protal access. They did not send me any invoice for the charges which they appied as the last month charges.
After cancelling the service, they charged my bank account with $64.84 in Aug. I did not get information from Lingo about this and later while checking my bank account I came to know about this. I talked to their customer service, first they tried to justify this by saying that its the disconnection fee which I need to pay. When I reminded them that I have cancelled the service within 30 days trial and retruned back the equipment, I am not entitled for this fee. Then they agreed to refund $59.95 out of $64.84. FOr the remianing amount they did not give me any satisfactory reason and simply said its for some out of plan call charges. I asked them for the invoice, which they did not provided and said they dont send invoice. I can check it thier online portal (for which they already disabled my account at the same momnet I asked them for cancellation). Since it was a small amount I did not take it further and left the issue at that point only. They told me that this is the last time my account had been charged. Now the biggest surprise...
Yesterday (Nov 3rd 2008), while checking my bank account, I came to know Lingo again charged my bank account for $1.72 (3months after cancellation). I again called their pathetic service and wasted more than half an hour. The guy told me that this is for some out of the plan call which I made in July before cancelling the service. I told him, for that they have already charged me around $5 and whats the point in coming back after 3-4 months. In fact I am ready to pay, if they are ready to send me invoice. The support guy refused to send me invoice but somehow I could manage to find out the number for which they are charging me this time. He told me that the charges are for a number 877-xxx-xxxx. I told him this is a toll free number and later on he was also agree with it. Then he told me I wll apply for a credit and I will get a refund in 2 weeks. He again promised me that this is the last time and they will not charge my account again.
Considering the fact, they are doing this deliberately as if you call them and insist they are ready to refund back the amount. In case if you dont check your bank account on regular basis and dont call them they are not going to refund the money back. Its a big risk if you give your credit card details to them.
Yesterday, I reported the matter to my bank. The simple solution they suggested me to report my card as stolen and issued a new card with new number. I hope now I should be able to get rid of these bunch of crooks.
My request to all of my friends please beware of these frauds and never give them your credit card/bank account details.