iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
Do not use iTalkBB. the Customer Services is suck !
if you want to use iTalkBB, read this review before you connect them. I believe all the 5 stars rating review are hired and paid by the iTalkBB to try to fool the new customers.
I have been using iTalkBB for many years. The major advantage with this company is that you can call China anytime and "no time limit" ( normally they auto cut you off after about 2 hours ). That's it ! Other than this advantage , you will suffer with all their customer services.
There is one time, my sit top box broke. I have to call their Customer Services for three days and six times. Finally I ran out of patience and started to yell at them before they finally ship over a new sit top box.
They increased monthly fee from $23 to $28 without notify me.
the thing that pissed me off the most is when I sold my house and called in to disconnect. They simply asked me to leave a phone number and call me back in 24 hours. Everybody know when you sold your house, you need to disconnect lots of services like gas, water, electricity, TV, internet cable, phone, etc. I only spend about 10 minutes calls to disconnect each of all these services EXCEPT iTalkBB. They make it extremely difficult to disconnect it until you call them many , many times.
Originally, I thought to re-connect the iTalkBB after I move to my new house. But, this tough disconnecting their services and bad customer services experience make me NEVER return this company !