close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

iTalkBB Reviews

iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.

 

Get a Free VoIP Quote

Only a few simple steps. (Step of 5)

You are requesting a quote and other information regarding your telecommunications needs.

Please refer to our Privacy Policy or Contact Us for more details.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Do not use iTalkBB. the Customer Services is suck !

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1.4
Average: 1.4 (1 vote)

if you want to use iTalkBB, read this review before you connect them. I believe all the 5 stars rating review are hired and paid by the iTalkBB to try to fool the new customers.
I have been using iTalkBB for many years. The major advantage with this company is that you can call China anytime and "no time limit" ( normally they auto cut you off after about 2 hours ). That's it ! Other than this advantage , you will suffer with all their customer services.
There is one time, my sit top box broke. I have to call their Customer Services for three days and six times. Finally I ran out of patience and started to yell at them before they finally ship over a new sit top box.
They increased monthly fee from $23 to $28 without notify me.
the thing that pissed me off the most is when I sold my house and called in to disconnect. They simply asked me to leave a phone number and call me back in 24 hours. Everybody know when you sold your house, you need to disconnect lots of services like gas, water, electricity, TV, internet cable, phone, etc. I only spend about 10 minutes calls to disconnect each of all these services EXCEPT iTalkBB. They make it extremely difficult to disconnect it until you call them many , many times.
Originally, I thought to re-connect the iTalkBB after I move to my new house. But, this tough disconnecting their services and bad customer services experience make me NEVER return this company !

You call China without extra fee
The Customer Services is the WORST I have ever seen in the U.S. It has typical Chinese way to doing business. You give them money ( subscribe their services ), they give the best services. But, you want to cancel the service or call in for any issues. They turn deaf hear to you.
No

Service getting better

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I got italkbb service in 2005 and cancelled after three months because of the bad sound quality. Last month, I heard from one of my friends that italk was giving out free HD Chinese tv service with the phone service. And she told me that the quality had been improved. so i got the service.
The free tv service is really good. They have cctv, phoenix and other channels, all in hd quality. The phone service is not perfect, but is definitely better than what i experienced 7 years ago.
if you want a good tv service for free and an acceptable phone service with low rates. italk is a good choice.

Free Chinese tv free china local number no device fee
less plan choice no international fax
Yes

iTalkBB: Snarky Customer Service

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

I am not happy with my iTalkBB service and will cancel as soon as I can.
I was happy at first.  Things went smoothly.  I could contact my relatives in China cheaply.  I was just hunky dory.
One of the items packaged with my service was TV.  My TV service is NOT WORKING.  It was working, but it has not been working for weeks.  I have audio but no video.  Pretty sure I didn't subscribe to iTalkBB radio.
So I contacted customer service.  Very quick.  Within two or three minutes I was talking to a person.  I'll give them a point for this.  Good hustle over there.
Now, the problems.  I am fluent in Chinese, but prefer English.  When I requested an English tech, I was informed they had ZERO English techs.  Okay, that's fine, I speak Chinese.  Except three times now, I've gotten people who ended up being a bit snarky with me, likely because the tech assumed that because I requested an English tech my Chinese was poor.  Not the case and I am offended by their unprofessional attitude.  But I can live with this as long as my problem is fixed so I don't need to speak to them anymore.  Well, my TV is not fixed.  Almost everytime I've been given the run around ( Unplug and replug your TV's power?  What? ).  I've been given noncommital responses like, "your case is extremely rare" and "nobody else is having this problem," have been outright told its somebody else's fault ( my ISP ) or otherwise turned away.  They have no Tier 2 tech support like say Verizon or AT&T who can offer more advanced assistance, just people reading scripts telling me to unplug and replug my modem or something.  Half the time, they promised to call me the next day, probably just to get me to hang up.  I've never received a return call.
Keep in mind all this time I am having Internet connectivity issues even though I've never had them before even though I've been with Verizon for about four years now.
My TV is a lost cause, but that wasn't the final straw.  The final straw was last week when I tried to get a burglar alarm installed.
The alarm company told me my iTalkBB service was interfering with the alarm communications.  Okay, I call iTalkBB tech support, they tell me my service IS NOT MEANT TO WORK WITH ALARMS?!  WHAT?!  The alarm representative told me that was a bunch of hogwash so I called tech support again.  A different person told me they were investigating the issue and would contact me NEXT WEEK MAYBE?!  WHAT?!  First, why did I get different responses and second, if they can't remember to call me within 24 hours, how are they going to remember to call me in a week, maybe?
That is the final straw.  I am cancelling.  So frustrated.

Fast access to tech support. Pretty good about the whole contacting others in China cheaply thing.
Tech support is frustratingly useless. No English speaking tech support ( and several people I spoke to took me asking for an English tech meant I didn't know Chinese and were snarky / rude to me in Chinese ). Poor reliability - trashed my Internet.
No

iTalkBB: Decent Service

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

I love their local number in Taiwan or China, now my family can call me from Taiwan and not to worry about any charges for international long distance.
Signed up in their store in Jan, reps had explained everything to me pretty clearly. I think the service is decent.

Taiwan number features low cost convenient
Yes

iTalkBB Review

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

Good customer service response time. pick up the phone right away. Never have to wait too long.
I've been using iTalkBB for 4 month, very good experience so far.

Good customer service response time. pick up the phone right away. Never have to wait too long.
Yes

Don't Get iTalkBB

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

My internet was fast and there were 4 laptops running from it, but then i got i talk and it started to make my internet lag, so i had to get new internet/moderm. None of the reps spoke english or cantonese and the ones i talked to that did blames the phone lag on the isp and even swore at me for telling them that they over changed DONT GET I TALK BB they get you in with all the deals but i paid 39 for what was suppose to be 1 month free, they told me there wasnt any contracts, but when i tried to cancel they charged me for a cancellation fee, they even charged me for cable tv i didnt order. They need us to send back everything with all original packaging with those instruction paper with the box and the unit to the address they listed or they will chagred 59.99 plus tax if its missing a piece of paper

NOTHING
No

Pages

iTalkBB

Markham
Ontario
2004Year Founded
25%Recommend
16User Reviews
Get Quote

Overall Rating

2.125
2.31
46%
38%
46%
38%
46%

Service Locations

VoIP app

The Skinny

Free Chinese Phone Number

iTalkBB can offer you a free local number in China.

Of course, you have to purchase the service in order to get the free number, but that's beside the point. iTalkBB can get you local numbers in China, Hong Kong, or Taiwain. With a number with a 950 area code, people all over China can call you without having to pay high international rates.

iTalkBB offers two calling plans:

  • Global Unlimited Plan
  • Residential Economic Plan

Global Unlimited Plan

iTalkBB's Global Unlimited Plan allows you to make unlimited calls to the US, China, and many other countries. You also get a local Chinese phone number thrown in there, which is great especially if you're calling China a lot.

iTalkBB's Global Unlimited Plan isn't a business plan. Like most VoIP providers, iTalkBB does have a clause to protect itself from unreasonable use. So, don't try any extensive office-related calling to China on your iTalkBB plan.

Residential Economic Plan

If you don't need to call that much, consider the Residential Economic Plan.

For $4.99 a month for basic phone service, you get 2 cent calls to the United States and China. However, if you spend more than 1000 minutes on the phone a month, you should definitely use the Global Unlimited Plan - it'll save you a little more money every month.

Recent Reviews

italkbb logo
5
iTalkBB

My friend told me about the new home security product- AIjia home security camera that iTalkBB recently released. I have used the Chinese TV service...

May 14th, 2020 - FFAN96
star2star communications logo
1
Star2Star Communications

I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.

May 11th, 2020 - Mark w mattingly

Most Recent Blog Posts

Best Virtual Event Software
The 9 Best Virtual Event Software Platforms of 2020

Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...

Mar 20, 2020
VoLTE VoIP
What is VoLTE and How Is It Different from VoIP?

Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...

Jan 07, 2020