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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same telecommunications capabilities that are used by big Fortune 500 companies at a fraction of the cost.
My company has been with iCore for 7 years and they have been a reliable VoIP solution. Their hosted VoIP solution has improved steadily over that time and is a very stable platform that works.
HD sound quality Polycom phones / Gigabit switches/ Dependable service
Yes
RUN FROM iCORE AS FAST AS YOU CAN
RunfromIcoreFast
We have been saddled with this lame company due to an extended contract that is almost impossible to get out from under. We have had nothing but issues since day 1 and now that we are trying to transition away from their company it has appeared that they have hi-jacked all of our primary numbers. While attempting to transition away from them we have encountered issues with the service providers in the area not being willing to work with us. They can't seem to figure out why we would switch from let's say AT&T as an example. iCore has a contract with them so they can't figure out why we want to leave and many of them tell us they won't be able to service us. If they can then it will be a delayed process and the charges are through the roof. I think iCore has gone to bed with many corporations as a reseller of their services. If not, why would they not be willing to contract with us.
Having read all of the reviews posted above I have to agree with the many many truths that appear in those reviews. I also agree that they have insiders posting those couple good reviews. We too have heard of a users dashboard but have yet to see it. Run...Run...RUN...Run...Did I say it enough. This company will destroy your soul and eat up the entire IT resources that you have. We have taken on an IT individual since originally signing on with iCore but that person is now employed by iCore at our expense....as it would seem. 75% of the employees time is being spent fixing or trying to figure how to work around the screw-ups that they continue to make.
I decided to take the time to write this so that the reviews will continue to be fresh and others will be warned. If the reviews are all old people may think they have corrected their flaws. They haven't!!!!!!!
There aren't any PRO's. I was looking for the HELL NO that I would not recommend but that selection was missing
EVERYTHING....Oh yes BILLING is a nightmare on Elm Street Part 666 - Mark of the beast
No
Trust the bad reviews - R-U-N, RUN!!- iCore
PullingHair
I am hopping on here real quick to hopefully spare some poor I.T. person the despair I'm having to deal with ever since my company switched to iCore against my protests.
It has taken them two weeks to FINALLY fix a single issue for a user. TWO. WEEKS.
Imagine this is your company's CEO without a functional phone for two weeks. Who do you think will get blamed/fired?
iCore?
It's you, chief!
The sad part? This is not uncommon of their level of "service". The average response time for even the most simple of issues (I'm talking voice mail password reset-simple) is about 1-2 weeks. I finally gained access to their admin panel and while it will let you do some basic tasks without having to deal with their incompetent support department many sections are grayed out, forcing you to call their support line. Almost every time I call I marvel at the fact these people were able to put on clothing, let alone actually make it to the office and answer a phone... Oh, wait! They frequently don't answer their phones and force you to go in a loop that eventually ends in a group voice mailbox where the recording assures you that they'll get back to you promptly... HA!
Don't buy the positive comments on this or any site. After all the lies from the sales and support staff, I honestly wouldn't be surprised if they're from actual iCore employees. Why our upper management signed a multi-year contract with these bozos is beyond me...
Oh, wait! It's because they were "cheap", I bet.
Well, as the saying goes, you get what you pay for. In iCore's case, you don't even get that!
None. Seriously. None.
Everything listed that you can read from the other negative reviews on this site.
No
iCore Networks was the worst 6-months of VoIP service ever!
AvgConsumer
You know the theory of the grass being greener??? Trust me, it isn't always 1 and iCore Networks VoIP service proves that point. We switched from a VoIP vendor which we are not happily switching back to after having the worst 6 months of iCore Networks VoIP service service we've ever had since switching to VoIP in 2008. Why 6 months you ask??? Well, their iCore Networks VoIP service cancellation contract is 3 months so even though we paid them for 6 months we actually only used their awful service for 3 months while they constantly promised us a fix for the multiple iCore Networks VoIP service issues and then paid for 3 months of nothing more than a BS clause in their contract after switching back to a much larger vendor that actually knows how to support the services they sell. iCore Networks VoIP service is hands down the worst of the three vendors we've experienced. The clarity of iCore Networks VoIP service is so bad you'll think about going back to hard wired phones!
None.
Promises of local support that never materialize, the longest cancellation period of any vendor we checked, and a seemingly inept technical department that constantly contradicts what other technicians have said.
No
Icore is the worst company i have ever had to work with
jjjjj
This is the only review i have ever written because i feel so strongly about this company. i run a hair salon and atleast 80% of our clients were not able to get through to us from the moment we got icore. They were "trying" to resolve the issue for the 3 months that we stuck with them. They were never able to fix it and continued to blame us or cox for the issue. They continued to tell us over and over they it was not on their end and not their fault. They still forced us to pay our bill for the 3 months even though they never fixed the issue. We looked at our numbers and brought in $20,000 LESS than we had the year before during those several months. Whether that be from recession or from not receiving client phone calls we will never know. However, we were told by our clients that they ended up going to other salons because they could not get ahold of us. Lucky for us we had alot of those clients walk in the door to get ahold of us but told us they thought we had closed for good. After we finally cancelled our service with them in March we have conituned to get bills each month for our monthly usage. Every time i tried to contact a supervisor to have the situation resolved i was told none of them were availble to speak with and i could leave a message. My messages were never returned. I emailed the billing department as well and asked them to get back to me by a certain date and if they did not i would contact the better business bureau. Even when i did that i was still never contacted so was forced to finally make a formal complaint with the BBB. I highly recommend looking into some other companies.
service does not work correctly from the moment you get it. terrible customer service. no help from supervisors ever
No
Strongly recommend iCore Networks. Amazing voice quality and features for the mobile worker.
dmv
I live in the metropolitan dc area and have experienced instances of severe weather (Hurricane Sandy, Hurricane Irene) which caused our offices to shut down. We have clients on the west coast which we needed to stay connected with. Despite our offices being closed, I was able to log on to my phone portal and forward my phone to my cell phone.
During hurricane Sandy, the entire company brought their iCore phones home and had no issue setting it up. Dial tone was ready within 2 minutes and I was making calls as if I were in the office. This is a great solution for companies with teleworkers.
What I also like best is the sound quality and the extensive features. I can conference call multiple people, use my web portal to forward my phone, 4 digit dial, etc.. I strongly recommend iCore Networks.
amazing sound quality, grab and go, feature rich
Yes
You'd be a fool to choose Icore
CEOJoe1500
If it's not too late to avoid Icore - run while you can!! A list of issues we experienced with Icore:
Icore sales rep promised reliable service and great value, making a strong business case, yet did not deliver on promises.
Refused to change number transfer date, forcing us to transfer numbers before our movers could move our office to a new location.
Multiple outages with zero support for days.
We were threatened with service interruption before our new service was even installed, then treated rudely on the phone.
Escalated issues to the company's CEO, who claimed he would solve our issues, yet never did.
Problems remain unresolved after months.
Awful customer service
Deceitful Sales staff
Poor practices supported by upper management
No
iCore Networks Kept Us Up and Running
SSchwartzman
Our company saw the most dynamic results from the installation of the iCore system, during the 2010 Blizzard that shut down most of the Washington, DC metropolitan region as well as the 2011 Summer earthquake, the region experienced. With iCore's system, we were able to stay up and running and in communication during these natural disasters, where many expereinced telecommuncations and cell phone coverage outages. iCore's on-going communication with us allows us to stay up-to-date on new features and services avialable that help us improve our performance and enable us to fully maximize the technology available to us. Their customer service team has addressed any service issues in a timely manner and will thoroughly explain what occured to our team. The web portal has also been a great plus to our team, allowing all individuals to manage their calls in an easy manner and handle calls on the go.
Yes
iCore Networks: horrible customer service
redsoxfan
We have been with them 2.5 yrs and have had 5 customer reps...each one dumber then the last. Major utages and no communication, our contract is up in Dec and we are GONE!
None
Horrible customer service, nickle and dime you to death
No
iCore Networks Review: transition from traditional pbx to icore
nancyk
Our organization transitioned from a traditional PBX to VOIP with iCore almost a year ago. The staff members rave about the features and the ability to manage their calls though the web portal. Using the voice mail blast feature to alert staff about office closures due to inclement weather, computer interruptions, etc. has become a staple of our emergency response/business continuity plan. The service and call quality are top notch. Technical support and customer service are of the highest quality as well. And, to make things even better, we're saving money.
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