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Home > All Providers Reviews > Phone.com

Phone.com Reviews

Voice. Text. Video. Fax. Conferencing. Collaboration.

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses.

The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Zero customer support

user_review
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

I'm on vacation with my family in San Fran, but my staff can't make outgoing phone calls for over two days now. Can't reach support by phone and nothing but chat bots to talk to online. It's not the first time this has happened, but it will be the last. FYI, It's not all that cheap once you get nickel and dimed for all the useage. We spend over $200 a month for this garbage service.

It works great when it's actually working. Cool interface with lots of bells and whistles.
When it doesn't work, you will get no support at all.
No

Less than amazing

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)

Unfortunate experience of a ‘programming issue’ on their end leading to being assigned a number that they didn’t have reserved. When first aware of getting an ‘number for texting only’ message when I tried calling my business number, was told by customer service nothing was wrong, it was just bc I tried calling on my cell when I had the App installed on same phone. Months later, became aware number wasn’t working. Long wait to get through to customer service. Told nothing was wrong. Issue persisted, it took multiple calls (most with long waits) and several emails over several days to finally get an explanation. Couldn’t fix the problem, though. Had to take a new number, meaning I had to reprint marketing and business material. Their glitch ended up being fairly costly for me. Not confidence inspiring as a reliable phone service. Fingers crossed it gets better. Not sure whether I would recommend.

Email alerts are nice, easy fax service, customer service people are nice once you actually get through
Might be given a number that doesn’t work...long waits for customer service. Took days to get an explanation, couldn’t fix the problem.
No

Phone.com: Great business phone system - just what I needed.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

All-around it's a good service. Support is always accessible and very efficient. We're a small but growing company, and Phone.com is very useful and very reliable.

Excellent customer support, easy to set up and manage
Nothing in particular. VIdeoconferencing was an issue but they rolled out a service thats good.
Yes

Incompetent and Rude Company with inconsistent quality

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Where do I start? The service quality is inconsistent, the customer service is the worst I have ever seen. They are rude and at times flat out disrespectful. They have said that they cannot offer me service because of security reasons. I ask what that means..they said no information can be given. What does that mean? I have not done anything that any other small business has done. These guys are ridiculous and should not be trusted.

I honestly can't think of anything.
Everything, this company does not have morals or values.
No

Mixed Feelings

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)

We have had some problems with voice quality and down time for the past 90 days. I believe this is due to overloaded phone.com servers. Regardless of the reason, these failures were tremendously embarrassing for us. We had to apologize to everyone we spoke with on the phone and warn them that the voice quality would likely degrade after 10 minutes. Then we would have to call them back and that call would last another 10 minutes and then that call would fail and so on. There were also two situations where the phones actually completely failed for an hour or so each time. And then we also were getting people telling us that they were calling our phone number and were getting a message about the phone not being in service. None of these issues were permanent but instead were sporadic and over time.
We were on the phone with phone.com support at least twice a week. They had us run through all kinds of things - we upgraded our internet speed, rebooted things, punched holes in our firewall and so on. Nothing made a difference. The support guys were super eager to help but completely tight lipped about anything on their end. So everything they wanted me to do was on the assumption that the problems were MY fault.
After more than 2 months of this, we decided to hedge our bets and contacted several alternative VOIP providers. We ended up creating a redundant VOIP system using Vonage business. Same hardware on our end, same network. So, the only difference was one system used Vonage Business and the other used Phone.com. I was super loyal to Phone.com and really didn't want to change vendors unless I was certain that the problem was not us but Phone.com. Our conclusion was that the quality problem was with Phone.com servers and not us. When we used Vonage business, we never had any of the problems we saw with phone.com. We tested that new configuration side-by-side over a 2 week period and Vonage was better from a voice quality and stability standpoint.
After a bit more research I think there's a few things to consider when picking a VOIP vendor. Ask them if they have a SLA. Ask if they have redundant data centers. Ask them how much down time is acceptable. Also, ask them if they run their own servers or are renting servers from a third party. I don't know exactly how Phone.com has their back end configuration set up - they never told with me that the problem I was experiencing was on their end and not my end. However, I suspect that their growth has been so fast that it has outstripped what their servers can handle. By the time you read this hopefully they will have fixed these growing pains. But, in my case we decided we could not risk our companies reputation on the growing pains of our VOIP provider and we did switch to Vonage business.
I was a happy phone.com customer for more than 2 years. However the quality problems over the past 2 months forced me to switch.

The feature set is quite excellent. All the basic features are available. For us, a few that we really liked was transcription service and ability to schedule automatic holiday hours. For example, we are closed Christmas dat and I can schedule that months in advance. I have looked at other vendors and believe the features for Phone.com are better than others. As far as technical support, whenever I get someone on the phone they are excellent and really do know what they are talking about.
Reliability has been the real issue here. They lack redundant data centers and do not have a a SLA. For example, they have been down twice in last 30 days for a total of over an hour of downtime. We have also had problems where voice quality would degrade after 10 minutes on the phone. I believe the problem is with overloaded phone.com servers.
No

Not as reliable as I need - phone.com

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)

Have experienced long outages by the 800# at critical times. We use phone.com to power a call center with 20 lines. The outages have been very nearly crippling, and I am nervous they will happen again. During outages, very difficult to get ahold of customer support. Could not get through to support so tried getting through to sales to speak to a live person and get our needs appropriately prioritized. Could not get through to a person, left message, and never heard back. Problem fixed two days later at cost of lost opportunities. I suspect phone.com may not have the proper redundancy and failovers to be counted on by a business with a heavy reliance on it's phone systems.
While I've not made a final decision, we will be evaluating early next year whether phone.com is still the right provider for us.

Price, Customizability
Outages
No

Unique Features / Very Flexible - phone.com

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
3.8
Average: 3.8 (1 vote)

We have been evaluating solutions to get away from RingCentral for quite awhile. While Phone.com is not perfect, we think it will provide the flexibility we require that RingCentral lacks.
Their call rules are vastly superior to anything else we evaluated. We run (3) companies under the same roof, each with their own auto-attendant. With Phone.com we can have one account and play different greetings based on the number the customer dialed. With other platforms, we would have to sign up for multiple accounts each with their own users and minutes.
Phone.com's call handling is also very flexible. When wait times are exceeded, you can do everything from play a recorded message, transfer to voicemail, or forward to another queue / extension. With most other services, when wait times are exceeded, your options are to send to voicemail or hangup.
A gripe we had was how we couldn't setup call screening on queues... we have a lot of mobile users that use cell phones and the "press to connect" feature prevents the cell phone carrier's VM from taking the call instead of the PBX's voicemail system.
Customer service was okay. We had some issues on New Year's Eve / New Years day that were not resolved for a few days into the new year. While I understand many companies are understaffed this time of the year, I still want to know we have access to 1 24x7x365 support to handle urgent matters. I rate the customer service "okay" because our issue was resolved eventually.

Very Flexible Call Handling and Good Pricing
Customer Support was a little slow to respond. Missing call-screening in Queues.
Yes

Poor customer service - Phone.com

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
2.8
Average: 2.8 (1 vote)

I signed up today after someone recommended the service. The price was a little higher than I wanted to pay, but with the happy review from a friend I thought I would give it a shot. It took me (literally) 2 hours to try to get things set up, and after I was unable to get a feature to work, I thought I would try to give the customer service a call for help. I sat on hold for more than 30 minutes and decided that I am not willing to offer that much money to a company who makes finding help so difficult. I'm sure they are a great company. I just need more peace of mind when my business is involved.

It has a lot of neat features.
Customer service is horrible.
No

Avoid phone.com just not there yet - Phone.com

user_review
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

They are a good service SOMEDAY, right now its real buggy and has a lot of issues that you simply cannot trust if you are using them for business or anything serious. I send this email to them and got no reply:
Danielle, we can talk anytime, here are my concerns:
1) From Debra’s email I was under the impression that there was a past due PREVIOUS invoice that carried over - that was confusing as I have paid each month.
2) The Pending local number message that still persist in screen is bothersome and may be indicative of a coding problem that might be affecting my service. Since I already emailed Leslie about this weeks ago with a screenshot, I assumed it would have been resolved. Apparently the work I am putting into helping phone.com fix problems is wasted time - I do not waste time.
3) Conversations do not always record, there is a pretty good history of logs where conversations go unrecorded despite all being set to record.
4) Can’t delete recordings. As a security consultant this appears to be a severe problem with security that we are ultimately saddled with. If we have archived messages and are ultimately responsible for if recorded conversations we have made are shared, lost or stolen or hacked into, we could be violating Federal law without a way to delete them and actually take proactive steps to protect these federally protected conversations.
5) Downloaded recordings are not saveable with logical names (numbers called in and out and date) but instead a random string that does not help in archiving. At minimum the log should maintain the 1 recording file name…
6) The current activity in May 2015 has calls from November 2014….database issue (very scary).
7) The caller id issue which I think was fixed..
8) Despite phone.com blogging about how great zoho is in 2012, in 2015 there still is no way to integrate phone.com into zoho CRM (twilio and Ringio have that integration). Feature suggestion...
These our issues with phone.com. Now we are actively using ringcentral, vonage, twilio, ringio and other services and if we moved all our business to one provider, they would have a great deal of business with us. Sadly all are not quite there yet.
Hopefully this won’t fall on deaf ears.
- weeks later, nothing.

Nice presentation but reality is oppostive
Does not always record conversations - no reason why. Billing problems, you pay bill months later they say a months part was not paid. Can't delete recordoings (severe security issue). Downloaded records are not saved with logical names (numbers called in or out and date but a random string that does not help) Shows call current activity in May 2015 as current calls in November 11/14. Severe caller id issue Andoird app very glitchy. They profit by you making mistakes and not setting up free extension and they bill per minute on this misteake
No

phone.com - user review

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)

will not recommend to any one, they will just waste your time and money. if not try it and you will see.director of customer service even worse. no product or service knowledge.

nice features
absolutely garbage customer service, way too many problems, over priced,
No

Pages

Phone.com

Newark , New Jersey
United States
2007Year Founded
73%Recommend
56User Reviews

Overall Rating

4.2
4.3
88%
80%
86%
81%
86%

Service Locations

  • United States
Plan Info
Plan Name Base Account
Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
Key Features
  • 300 Monthly Minutes
  • 2,000 Text Messages
  • 1 Local or Toll-Free #
  • 40+ Features
Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer $9.99/month on the annual plan
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 9.99 :
    Month to Month
    (per user)
    • 12.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Plus Account
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • 500 Monthly Minutes
    • 3,000 Text Messages
    • Premium Hold Music
    • Voicemail to Text
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 14.99 :
    Month to Month
    (per user)
    • 19.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Unlimited Extension
    Plan Summary Metered plans give you a set number of minutes to use across an unlimited number of extensions in your account, or you can also go with a plan that gives you unlimited calling for one low rate per extension. The choice is yours!
    Key Features
    • Unlimited Monthly Minute
    • Unlimited Text Messages
    • 1 Base Video Meeting Host
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 24.99 :
    Month to Month
    (per user)
    • 29.99 :
    	
    Toll Free
    Setup $0.00
    Monthly $0.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.00 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control No
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing Yes
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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