GoToConnect (formerly Jive) Reviews

GoToConnect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoToConnect is a sure bet when it comes to a reliable VoIP provider. GoToConnect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

GoToConnect offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five different pricing tiers to choose from, GoToConnect has become the VoIP provider of choice both by well-known brands and startups.

Plug and Play Installation

With GoToConnect, installing a business phone system is easier than imagined. Pre-configured phones are shipped to your business and are ready to be plugged in for use. No hardware setup or complicated installation process is required. For businesses without a dedicated IT staff, this is a huge advantage as it saves them time, money, and effort.

Competitive Pricing

Compared to legacy phone systems and other competing hosted telephony services, GoToConnect offers more affordable and no-nonsense rates. Their tiered pricing structure works well for SMBs as it lets them take advantage of advanced telephony features at a price point that makes sense.

Write your own review

Very polite people, but awful customer service - Jive

Phudpucker Mar 18, 2014

user_review

Sound Quality

Average: 2 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 3 (1 vote)

Rating

Average: 2.4 (1 vote)

Nice polite folks - well, being in Utah that would be expected. Long wait times for customer service or tech support - neither of whom seem to have any knowledge of what the other department has done. You get shuffled from pillar to post constantly going nowhere.
It took me 3 months to get credited for some equipment we returned as instructed, and only then because I kept calling the billing folks until they finally crumbled. Total chaos as they hunted through various disparate systems - a paperwork nightmare.
Another piece of equipment failed (3 months in) and I had to spend hours on multiple levels of support (repeating all the same stuff) to get it replaced under warranty. Finally gave up and wrote it off.
As for Billing, there's no online access to the bill details - but they "hope to make that available" some time in the future. Huh?
These folks just aren't ready for prime time - and it becomes obvious as soon as you need them to do something. Lots of lovely words just doesn't make up for wasted time and poor service. I'm sad to say this, but most of them need to find some other form of employment.

Pros Cheap. Pretty simple setup and portal interface.

Cons Customer service. Tech support. Billing.

JIVE!!!

Optimum dental Mar 11, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4.6 (1 vote)

We had switched from an other VoIP provider. Jive just did a good job from the very beginning!
It was definitely worth the change. I would recommend them to anyone needs a good VoIP service and customer service experience

Pros They are just doing their jobs!

Cons So far so good!

I really like this company - Jive

Rochkind7012 Mar 06, 2014

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.8 (1 vote)

I am very happy with the company. I have been with them for over five plus years. I would recommend them to others. The customer services are great. Along with the techs they do a great job.
I have tried other VOIP companies, but GetJive has worked best for me.

Pros They have an excellent Customer Services. They really want to help you fix the problem. That is so atypical of most companies. My Rep Candace has been there for a long time, which is great. Employes that stay at a company say a lot about a company.

Cons They don't seem to be cutting edge with think like click to dial

Jive Communications - Awesome

sorce141 Feb 21, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Jive made the process from Setup Installation to programming seemless......Their knowledge base videos were also very helpful. A+ I would definitely recommend them....Awesome all the way around

Pros Customer Service, Quality

Cons None

great service! - Jive

alaw Nov 15, 2013

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.8 (1 vote)

When I was looking to replace my company's old phone system, I researched many voip providers. I was particularly impressed with Jive due to their feature-rich system and US-based support. I spoke with one of their sales reps via chat and was sold. It has been smooth sailing ever since. As our company has grown, we've had to add new phones to the system and it's quite an easy process. Support has been very helpful with the few minor issues we've run into since deployment. I would definitely recommend Jive to anyone looking for a hosted pbx system.

Pros great features, service and uptime

Cons none

Awesome Service with Jive

matthiasallred Nov 11, 2013

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Absolutely love working with Jive. The previous company we used was a complete nightmare to work with. When I switched to Jive it was an amazing breath of fresh air. As a small business owner, I don't have time to waste worrying about if the phones are working, or spending hours trying to get them funcitoning correctly. Working with Jive has been extremely, easy, professional, and such a time saver. Wish I would have started here and not wasted time with other companies. I'm a customer for life.

Pros easy, great sound, great admin panel.

Cons no

VP of Operations - Jive

Alina Ferro Nov 10, 2013

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

On November 6th, 2013 I contacted Jive and requested a new phone line spoke to a wonderful young lady by the name of Lucila, she provided excellent customer service in a timely matter, I had my request done within 4 hours. Lucila emailed me several times to make sure there was nothing else I needed help with…GREAT JOB Lucila and hat off to you!!!

Pros On November 6th, 2013 I contacted Jive and requested a new phone line spoke to a wonderful young lady by the name of Lucila, she provided excellent customer service in a timely matter, I had my request done within 4 hours. Lucila emailed me several times to make sure there was nothing else I needed help with…GREAT JOB Lucila and hat off to you!!!

Cons I have not had any negative issues

Jive - the hidden flaws!

jamesp Oct 31, 2013

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 2 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 2.4 (1 vote)

Incomplete call logs. We depend on our call logs to support litigation efforts. I just found out that Jive's call logs have been "80-90% complete", and it is an issue they "are aware of", and they are "working on it". This is COMPLETELY UNACCEPTABLE for businesses that expect and need call logs to be accurate. And, if Jive already knew this, then why did they not proactively inform their customers? Unacceptable and dishonest. I can't trust Jive to disclose other known issues in the future, so we must now find another provider. Stay away from Jive. The appear to spend a lot of time polishing the shiny parts you see everyday, but the back-end is just as important. You won't know you have a hidden problem until it is to late.

Pros Good sound quality, friendly support and service.

Cons Incomplete call logs.

VERY PLEASED WITH MY CHOICE OF JIVE

JEFFNW69 Oct 24, 2013

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.8 (1 vote)

IT HAS BEEN A VERY EASY CHANGE OVER FROM LAND LINES TO JIVE. MORE FEATURES, BETTER SOUND, LOWER MONTHLY BILL. THEIR PRICES ON PHONES ARE ABOUT AS LOW AS YOU CAN GET.

Pros CUSTOMER SERVICE IS GREAT. ALWAYS GET TO TALK TO NICE ENGLISH SPEAKING PEOPLE IN UTAH, USA.

Cons NONE

Jive Communications Phone Service

JeffBG Oct 22, 2013

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.8 (1 vote)

Jive provides a great product at an excellent price. It has all of the features our growing companies needs. Their customer service is great. They are friendly and always provide quick responses. They work with me on getting my questions resolved.

Pros Great price. Great customer service.

Cons None at this at time.

GoToConnect (formerly Jive)

Orem , UT

United States

2006Year Founded

278User Reviews

Get Quote

Overall Rating

4.62

Sound Quality94%

Reliability92%

Features93%

Customer Service95%

Price92%

Service Locations

United States
Canada

The Skinny

GoToConnect powered by Jive is a communication company that specializes in delivering enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Their services are hosted through the GoToConnect, a reliable and powerful platform that has served the company and its partners time and time again. For businesses, GoToConnect offers plans that have big features, ranging from call management to remote office and mobility. GoToConnect also makes it simple for you to set up your system: their phones are shipped to you ready for plug-and-play. No hardware setup is required.

The Rub

GoToConnect offers a revolutionary approach to VoIP pricing: a completely flat rate. $19.95/month gets you unlimited local and long distance calling to 48 states along with unlimited auto attendants, extensions, voicemail boxes, call queues, ring groups, conference bridges and conference calling. Included in their plans is also GoToConnect's award-winning, web-based call-flow editor - one of the best in the industry. (Disclaimer: This is for 50+ users; 1-4 users costs $29.95/month/user; 5-9 users costs $25.95/month/user; 10-24 users costs $23.95/month/user; 25-49 users costs $21.95/month/user).

Bottom Line

GoToConnect's business solutions are made to help you increase your profits and motivate your employees. They aim to deliver a phone system to small businesses that is feature-rich and easy to manage. Their features help your employees to connect and collaborate, thus increasing productivity and time-management across the board. Plus, their innovative web portal gives you the ability to make real-time changes to your phone system. GoToConnect is a great example of a cloud voice platform that combines world-class technology with outstanding service and customizable options.

Awards

GoToConnect has received the following awards:

2015 Internet Telephony TMC Labs Innovation Award
Frost & Sullivan's Entrepreneurial Company of the Year 2014
Live United Appreciation Award 2014
Awarded Qualified Vendor Status for CALNET 3 in 2014
Rated by GetVoIP and Glassdoor.com as Best VoIP Company to Work For

Our Two Cents

Let GoToConnect's incredible amount of five-star reviews speak for themselves. Customers are entirely pleased with the quality phone service in addition to the top-notch customer service. GoToConnect’s customer service and support representatives are trained to earn high customer satisfaction ratings, and are accessible via phone, chat, or email. Plus, GoToConnect's customer service reps are also all based in the United States. On top of this, GoToConnect gives their customers a no-nonsense rate for each of their Business plan tiers, which are fairly priced for what you get. The more users you have, the cheaper your monthly price!

GoToConnect's business VoIP solutions also come fully-featured, allowing you to collaborate, control, and connect all of your employees. They include basic VoIP features as well as call management features with their service, plus a free softphone for you laptop or mobile device.

If its low cost, simple setup, and big features you are looking for, GoToConnect is your answer.

Tier 1
Tier 2
Tier 3
Tier 4
Tier 5

Plan Info
Plan Name	Jive Small Business Plan Tier 1
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 1-4 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$29.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info
Plan Name	Jive Small Business Plan Tier 2
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 5-9 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$25.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 3
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 10-24 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$23.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 4
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 25-49 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$21.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 5
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 50-100 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$19.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

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