GoToConnect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoToConnect is a sure bet when it comes to a reliable VoIP provider. GoToConnect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.
Very polite people, but awful customer service - Jive
Nice polite folks - well, being in Utah that would be expected. Long wait times for customer service or tech support - neither of whom seem to have any knowledge of what the other department has done. You get shuffled from pillar to post constantly going nowhere.
It took me 3 months to get credited for some equipment we returned as instructed, and only then because I kept calling the billing folks until they finally crumbled. Total chaos as they hunted through various disparate systems - a paperwork nightmare.
Another piece of equipment failed (3 months in) and I had to spend hours on multiple levels of support (repeating all the same stuff) to get it replaced under warranty. Finally gave up and wrote it off.
As for Billing, there's no online access to the bill details - but they "hope to make that available" some time in the future. Huh?
These folks just aren't ready for prime time - and it becomes obvious as soon as you need them to do something. Lots of lovely words just doesn't make up for wasted time and poor service. I'm sad to say this, but most of them need to find some other form of employment.