GoToConnect (formerly Jive) Reviews

GoToConnect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoToConnect is a sure bet when it comes to a reliable VoIP provider. GoToConnect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

GoToConnect offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five different pricing tiers to choose from, GoToConnect has become the VoIP provider of choice both by well-known brands and startups.

Plug and Play Installation

With GoToConnect, installing a business phone system is easier than imagined. Pre-configured phones are shipped to your business and are ready to be plugged in for use. No hardware setup or complicated installation process is required. For businesses without a dedicated IT staff, this is a huge advantage as it saves them time, money, and effort.

Competitive Pricing

Compared to legacy phone systems and other competing hosted telephony services, GoToConnect offers more affordable and no-nonsense rates. Their tiered pricing structure works well for SMBs as it lets them take advantage of advanced telephony features at a price point that makes sense.

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Jive Communications - A Review

byea0509 Aug 11, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

The customer service team at Jive is extremely helpful. They are a team of professionals, very knowledgeable, polite and extremely helpful. They follow up with e-mails to make sure the customer's problem has been resolved, and if there are still issues, they stay with it until corrected. I would definitely recommend Jive Communications.

Pros Jive's customer support team is exceptional.

A cut above the rest

otisb Aug 10, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

We have a small company with 7 different VOIP lines/devices in play, four of which are in one office and the others remote. We originally shopped a few VOIP providers but found Jive to be head-and-shoulders above everyone else. They have a powerful yet intuitive online dashboard/portal which allows a company like ours to make quick changes that go into effect instantly. I've never had any complaints about the quality of the service and I believe the price to be extremely competitive. The 1 gem of this company though is their customer service. Every tech, CSR, or sales staff I've worked with has been easily the most knowledgable and professional of any company I've ever worked with in any industry. It's difficult to overstate how unusual it is to find a company that focuses this much on customer service.

Pros Exceptional customer service, fantastic online portal

Cons None

Jive - Unified Communications. A step above the rest

rsykes Aug 06, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Jive communications is a very good service. It is easy to use the interface is very intuitive. Also everyone that works at jive really understands customer service and they go out of their way to assist you with any issue you have. I was unfamiliar with Jive in the beginning and had to call in to get help. The staff walked me through creating and setting up users and anything else I needed. I have been doing IT for 14 years and this is by far the best support from any vendor that I have ever received. Another time I had to call in because we were having a technical issue, while on hold I had to step into the server room. The tech on the phone picked up when I was in the server room. Rather than just ignore it, like many other vendors often do. The tech called me back until he reached me to insure that my issue was resolved. This company is definitely a class act. I will look at them anytime I need a VOIP solution because their service level is far above any others. I will converting all my other locations to Jive from Comcast because of this level of service.
If you need a VOIP solution I would definitely go with Jive. There is none better in my experience.

Pros This provider always has great customer service and response times. Everyone is very friendly and knowledgeable. Product is easy to use and has a very intuitive interface.

Stable platform. Great customer service - Jive

aorlinsky Aug 01, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4.6 (1 vote)

Jive has a stable calling platform and the customer service makes getting questions answered, easy. The setup was snap, cost savings were big, and if I needed help, it was there.

Pros Jive has a stable calling platform and the customer service makes getting questions answered, easy.

Cons Not yet

Outages cause us problems - Jive

fincompany Jul 10, 2014

user_review

Sound Quality

Average: 2 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 3 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 2.6 (1 vote)

We experience outages of several hours or more too frequently. This is unacceptable for our business as we rely on our phones and at least one is in use 90% of the time in the mornings. We risk missing important time sensitive calls that in an extreme situation could cripple our business. It looks poorly on our business when we have to ask important customers to switch to our cell phones. In almost all cases, when our phones are down I can't reach customer support via phone because their phones are down as well since we are on the same system.

Pros Very customizable

Cons Too much down time.

Good service - Jive

hannahw77 Apr 09, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.6 (1 vote)

The call quality is clear and, once set up, we have only had part of one day where there issues with the system being unavailable to make/receive calls. The pricing is competitive and customer service is always friendly and helpful.

Pros Good, clear service and customer service is always happy to help.

Cons Customer service isn't always immediately available though they do generally get back within 1 business day.

Jive is awesome!

jscogan Apr 07, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

The customer service is what stands out the most to me. I am not the most "technically minded" individual, so having someone lead me through any questions I have is a big deal. We had some recent problems, which weren't even with Jive, it was with our local internet provider. I had a terrible time getting help through them, but my customer service representative with Jive (Craig) was wonderful, and checked in daily to see how it was progressing until we got it resolved with our local provider. He took a lot of time to explain what the problem was, and how to address it with our internet provider. I would totally recommend Jive to anyone looking for a business phone solution, for price and features, but mostly, the great customer service.

Pros Great customer service! Tons of features, some of which I need to utilize more!

Continue to love them - Jive

matthiasallred Apr 04, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I've been with Jive communications for almost a year and love them more and more each time I interact with them. Their staff is super friendly and alwasy willing to help. Billing questions are handled quickly. Anytime I've called in with a question or system feature, my questions have been answered quickly and professionally. Most time I find out that their system can do more than I realized. I woudl highly recommend Jive to anyone looking for a quality, dependable phone system.

Pros so eash to work with, excellent customer support, great portal that is simple and easy to use. Never had a problem.

Cons nothing to complain about.

JIve communications - Polite and Helpful

nimirta Apr 03, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4.4 (1 vote)

JIve communication support team specifically Brett was very helpful and organised. His assistance is greatly appreciated. Polite and helpful guiding me to resolve the issue I had. Thank you.

Pros clear and convenient, great support.

Cons not really.

Excellent Customer Service! - Jive

nvaccaro.aec Apr 03, 2014

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I would highly recommend JIVE for VOip services. My company has used their services for a number of years and have been very happy with JIVE. Recently we moved our offices and had issues with our company owned hardware. The JIVE customer service team worked very quickly to help confirm that the JIVE network continued to work as good in our new offices as in our old space.

Pros Quality hardware and software. Very attentive customer service. Network rarely has issues.

Cons N/A

GoToConnect (formerly Jive)

Orem , UT

United States

2006Year Founded

278User Reviews

Get Quote

Overall Rating

4.62

Sound Quality94%

Reliability92%

Features93%

Customer Service95%

Price92%

Service Locations

United States
Canada

The Skinny

GoToConnect powered by Jive is a communication company that specializes in delivering enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Their services are hosted through the GoToConnect, a reliable and powerful platform that has served the company and its partners time and time again. For businesses, GoToConnect offers plans that have big features, ranging from call management to remote office and mobility. GoToConnect also makes it simple for you to set up your system: their phones are shipped to you ready for plug-and-play. No hardware setup is required.

The Rub

GoToConnect offers a revolutionary approach to VoIP pricing: a completely flat rate. $19.95/month gets you unlimited local and long distance calling to 48 states along with unlimited auto attendants, extensions, voicemail boxes, call queues, ring groups, conference bridges and conference calling. Included in their plans is also GoToConnect's award-winning, web-based call-flow editor - one of the best in the industry. (Disclaimer: This is for 50+ users; 1-4 users costs $29.95/month/user; 5-9 users costs $25.95/month/user; 10-24 users costs $23.95/month/user; 25-49 users costs $21.95/month/user).

Bottom Line

GoToConnect's business solutions are made to help you increase your profits and motivate your employees. They aim to deliver a phone system to small businesses that is feature-rich and easy to manage. Their features help your employees to connect and collaborate, thus increasing productivity and time-management across the board. Plus, their innovative web portal gives you the ability to make real-time changes to your phone system. GoToConnect is a great example of a cloud voice platform that combines world-class technology with outstanding service and customizable options.

Awards

GoToConnect has received the following awards:

2015 Internet Telephony TMC Labs Innovation Award
Frost & Sullivan's Entrepreneurial Company of the Year 2014
Live United Appreciation Award 2014
Awarded Qualified Vendor Status for CALNET 3 in 2014
Rated by GetVoIP and Glassdoor.com as Best VoIP Company to Work For

Our Two Cents

Let GoToConnect's incredible amount of five-star reviews speak for themselves. Customers are entirely pleased with the quality phone service in addition to the top-notch customer service. GoToConnect’s customer service and support representatives are trained to earn high customer satisfaction ratings, and are accessible via phone, chat, or email. Plus, GoToConnect's customer service reps are also all based in the United States. On top of this, GoToConnect gives their customers a no-nonsense rate for each of their Business plan tiers, which are fairly priced for what you get. The more users you have, the cheaper your monthly price!

GoToConnect's business VoIP solutions also come fully-featured, allowing you to collaborate, control, and connect all of your employees. They include basic VoIP features as well as call management features with their service, plus a free softphone for you laptop or mobile device.

If its low cost, simple setup, and big features you are looking for, GoToConnect is your answer.

Tier 1
Tier 2
Tier 3
Tier 4
Tier 5

Plan Info
Plan Name	Jive Small Business Plan Tier 1
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 1-4 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$29.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info
Plan Name	Jive Small Business Plan Tier 2
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 5-9 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$25.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 3
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 10-24 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$23.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 4
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 25-49 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$21.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 5
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 50-100 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$19.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

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