GoToConnect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoToConnect is a sure bet when it comes to a reliable VoIP provider. GoToConnect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.
Very reliable, good support, could still use improvement in key areas - Jive
Jive Communications provides a technically reliable VOIP service that would be suitable for nearly any size company. Jive's tech support is excellent, although getting responses via email can take too long. Their self-service tools, in particular the Dial Plan Editor, are very advanced and actually fun to use.
Jive's call quality and overall system reliability is very high. Their 24x7 tech support is quite friendly and easy to reach, and for the most part, the staff is quite competent.
Overall, we are pleased with Jive's service and support. However, we would like Jive to more thoroughly test the PBX admin portal -- and fix the user interface quirks. We would also like to see more prompt and more complete responses to requests sent in via email.