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Home > All Providers Reviews > Freshcaller

Freshcaller Reviews

Freshcaller is a modern day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshcaller’s cloud-based architecture, it brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Freshcaller is a Cloud Call Center software where you can purchase local and toll-free phone numbers in over 40 countries. The intention is to help businesses and teams set up and run a powerful call center where you can engage in contextual conversations with your callers. Freshcaller is ideal for start ups and small teams since it required little time and is cost efficient.

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Just a great all around telephone solution for our business

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Freshcaller has worked extremely well for our company since we adopted it about 7 months ago. The contact center aspect of it works seamlessly and integrates well with the rest of our business operations, which is aided by the Freshworks software suite. Freshcaller and Freshworks basically cover every business software need with comprehensive products at a good price.

Does everything we need and integrates well with our CRM and other software from Freshworks
None
Yes

Freshcaller

San Bruno , California
United States
2010Year Founded
100%Recommend
1User Reviews
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Overall Rating

5
5
100%
100%
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Service Locations

  • Argentia
  • United States
  • Canada
  • Armenia
  • Australia
  • Austria
  • Bahrain
  • Belarus
  • Belgium
  • Bolivia
  • Botswana
  • Brazil
  • Bulgaria
  • Burkina Faso
  • Cambodia
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
VoIP app

The Skinny

Founded in 2010 as a new Helpdesk Ticketing provider, Freshworks has since grown their platform to include almost every aspect of the customer journey. Freshcaller is the provider’s Cloud Call Center software designed for both startups and small teams. As a complete call center platform, build in and on the cloud, Freshcaller provides organizations with service and phone numbers in over 40 countries. Freshcaller can provide both inbound and outbound calling, along with the advanced features one would expect from an enterprise grade solution. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time.The provider’s platform is currently utilized by over 150,000 businesses around the world.

the rub

The Rub

Freshworks has been steadily growing their platform in order to provide organizations with a complete suite to revolutionize and maximize their overall customer engagement. Freshcaller is the provider’s venture into providing a complete Cloud Call Center platform, enabling even the smallest and newest start-ups to operate on the same level as giant Enterprise organizations. With a Cloud PBX powered Call Center, businesses do not need any hardware to get started, can setup their entire call process within minutes through a simple web browser administration portal, all while remaining affordable. Freshcaller has managed to hit all three of these points right, and offer a robust platform with some pretty impressive features.

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Bottom Line

Freshcaller offers a truly complete Cloud Call Center solution, enabling teams of any size — even the smallest Start-Ups — to gain access to a complete, feature packed, and robust call center solution at a fraction of the cost. With service in over around the globe, Freshcaller can even provide international phone numbers enabling organizations to expand their business footprint to over 40 different countries.

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Our Two Cents

With Freshcallers awesome reviews you know you are getting a quality product. Customers are constantly pleased with all of the benefits Freshcaller has to offer. With its easy to use software that can accommodate any type of business it is clear that Frescaller is a great choice to everyone.

Plan Info
Plan Name SPROUT
Plan Summary -
Key Features
  • Ringtone Customization
Notes Startups/Freelancers This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $0.00
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Dependent of Country
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    	
    Toll Free
    Setup N/A
    Monthly $2.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name BLOSSOM
    Plan Summary -
    Key Features -
    Notes Ideal for co-located teams This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $25.00
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Dependent of Country
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • $25 :
    Annual Contract Prepay
    (per user)
    • $19 :
    	
    Toll Free
    Setup N/A
    Monthly $2.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name GARDEN
    Plan Summary -
    Key Features
    • Smart Escalations
    Notes Ideal for globally distributed teams This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $49.00
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Dependent of Country
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • $49 :
    Annual Contract Prepay
    (per user)
    • $40 :
    	
    Toll Free
    Setup N/A
    Monthly $2.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge Yes
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 No
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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