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Fonality Reviews

Fonality is a top-rated business phone system owned by NetFortris, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.

Affordable and Feature-Rich Plans

Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.

All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.

 
Write your own review

Fonality: Daily Outages and Issues

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
5
Average: 5 (1 vote)
1
Average: 1 (1 vote)
3.2
Average: 3.2 (1 vote)

In the beginning we really liked Fonality, but same as with the reviews below, we are experiencing daily issues with service now. It is completely unrelaiable. The last few tickets we opened they requested that we restart our network...that is just not asuitable answer. We are dumping them for ring centra as soon as I can get the budget approved. Stay away from these guys. The second they get your money, they don't care about you.

Very configurable. Easy to use.
Daily outages and issues. Support was good at first but has become worthless.
No

Fonality: Do Not Recommend

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2.2
Average: 2.2 (1 vote)

DO NOT RECOMMEND!
We signed up with Fonality about 4-5 months ago.  I have had issues to deal with everyday!  We were promised by Ricoh (the company that installed everything for us and were supposedly "experts") that the remote phones would work.  We were told that we would be able to unplug a phone and take it whereever we wanted and it would work as if they were "right here in our main office".  Having remote phone capability is the main reason we decided to go with VOIP and Fonality.  The remote phones never worked.  Then, Ricoh told us that we need to purchase a SonicWall to fix the remote phone issue.  We spent $1600 on this SonicWall, and our remote phones are still not working.  We recently had people move from one office into another (all within the same building) - now, their phones and HUD are not working.  There is a new issue everyday.  Literally.  Another extension was working, now isn't for no reason.  I'm actually on the hold with Fonality right now (for 41 minutes so far), while they attempt to correct the issue.
I will say that most...well...some of the reps are helpful.  It typically takes at least 1-5 hours out of my day to get all of these issues corrected, but I don't always hang up angry.  Sometimes they actually help.
Bottom line:  I would stay away from Ricoh (the supposed experts) and Fonality.  Both are way too pricey for the less than mediocre service and product that you receive! 

It would be a great system if it worked properly all of the time.
A new issue to deal with EVERYDAY! Phones stop working. Remotes phones never worked properly. HUD won't work on some extensions.
No

Fonality: We had to fix the problem ourselves

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.4
Average: 2.4 (1 vote)

I signed my business up for Fonality about six months ago, and the problems are still ongoing.
First it was the softphones. We set up our system with the router and dedicated VOIP bandwidth that Fonality recommended, got blazing fast internet, used their phones and had their techs walk us through installing the HUD. Still, for the first couple months we had problems with the phones taking 2-10min to dial out and the HUD consistently crashing, which was painful since we're trying to launch a call center. When we contacted their tech support it took us at least a dozen phone calls to get absolutely nowhere, but we kept pressing until we got someone on the line who claimed to be the head of the tech dept. After explaining our issues and going over the details of our system, he told us he'd get back to us, "...after I google it." So here we are, three months into starting our business and unable to hire anybody b/c our phones don't work.
Tech support never got back to us, we fixed the problem ourselves (turns out we're better at Googling things than an IT professional).
To compensate for the problems, Fonality agreed to let us slide on the monthly payments for the months that the service didn't work. Sounds good, right? Sure did. Then, several months later, without making prior contact aside from a "miscommunication" that told us our balance was covered, we get an email informing us that our latest charge didn't go through. We called in to fix the problem and were informed that we were being retro-actively charged for past months - months that we were told we were getting comped. Unfortunately we never received a written detail of what we were getting (or any other helpful correspondence), so they took us for all they could get. The only thing they did right was offer to cancel our contract, which does me no good b/c my business relies 100% on our phones. Needless to say I'm looking for another provider.
Cliff notes: Poor tech support, ripped us off hundreds of dollars without notice and chalked it up to a "miscommunication", were unwilling to bite the bullet on their numerous mistakes, even though they acknowledged them.

Pricing
Support, customer service
No

Fonality: Awful Support

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2.6
Average: 2.6 (1 vote)

Awful support. Does not have a approved firewall list . My company is going through HIPAA compliance and these clowns keep telling me which routers are approved. Amazing in this day and age you basically tell a client just keep buying firewalls, install them, when it messes up the phones, send it back and try again. REALLY?!?! 

Good system. Awful support
Awful support. Does not have a approved firewall list. My company is going through HIPAA compliance and these clowns keep telling me which routers are approved.
No

Fonality: $3000 Annual Support Fee

user_review
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1.8
Average: 1.8 (1 vote)

I have been in the communications / technology industry for 15 years and have an extensive background in telecommunications.  I had a customer (school district) who’s 3Com NBX had been hit by lightning and had to be replaced.  This was in the fall of 2010.  At that time, I was an Avaya dealer, but was looking for a different solution for my customers.  I first heard of Fonality thru my Dell rep (I am also a Dell reseller/partner).  I needed a solution quick since this customer was without a phone system.  I called up Fonality and spoke with a sales rep who quoted me a system.  The customer had their own analog trunks so we only needed the system and not any voice services.  The total system cost plus 58 Polycom IP phones was around $30,000.00.  I was NOT told up front that in order to configure your system, you must connect to Fonality’s Cloud and cannot connect directly to the local PBX server to config, nor was I told up front about the extremely expensive annual support.  And if you do not pay for the annual support, you’re screwed if you have a problem.  I was under the impression we could pay per hour if we ever needed support after the 1st year of included support, but I was wrong.  After the initial install, which was super slow due to the extremely slow response of Fonality’s Control Panel, we had several instances of not being able to make or receive calls.  Again, this system was connected to the customer’s own local analog trunks and not hosted SIP trunks.  So the problem each time was with the server’s corrupted config files.  And, each time, calling Fonality’s Tech Support was a joke.  It would take a 30-45 minute hold each time or I would have to leave my name & number and wait for a call back.  Finally, after about 3-4 months from the date of the install, the system seemed to stabilize.  Then, when it came time for the annual support to renew, they automatically charged $ 3,100.00 to the same credit card that was used to purchase the system without any warning or email notification.  Once that was reversed, they contacted me and basically told me that if I didn’t pay for the annual support, I would be sorry.  Well, finally today (1/20/2012), I was sorry.  The system would not make or receive calls and when I logged into the control panel, I got an error that said “your system cannot start due to an error in the Zapata.config or zaptel.config”.  And even though we bought & paid for the system, Fonality does NOT give you access to correct these kinds of issues yourself.  These can only be corrected thru their tech support which we could not talk to unless we paid the $ 3,800.00 annual support (an additional $750 for a 1 time activation fee since we let the support lapse).  To make an even longer story short, we paid them the $ 3,800.00, and then called their tech support which had it fixed in 2 minutes.

 

I don’t like the fact that Fonality forces you to pay for annual support even though we paid $ 30,000.00 for a phone system.  I don’t like their slow web control panel and I don’t like their tech support.  The customer (school district) is having me yank out the system this summer and replace it with an NEC.

HUD is about the Pro
LOTS... upfront costs, slow web control panel, poor tech support, expensive annual support, etc...
No

Fonality: Won't Respond

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
2.6
Average: 2.6 (1 vote)

When I signed up with the agent, the program sounded great.  Once she had the contract she would not longer respond to any of my emails when I had installation problems which were many.  On top of that she gave me a monthly quote figure of $125.00 per month and I just got my first bill and they had $50 per month worth of taxes and fees which she conveniently forgot to mention.  Dont trust what they tell you.  The service also continually drops calls.  Boom Dead.  I am going back to the phone company.  Its actually cheaper.

I thought it was the price
Too many. read the review.
No

Fonality: I got great service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I Got great service from all Reps and tech support I have dealt with. Our sale person Mike went above and beyond in customer service.

Great customer service
n/a
Yes

Review of Fonality: sound quality and price are decent, but...

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)

I have had several incidences where the support personal is unworkable. Currently they have come to the solution that the version of there software we have is not compatible with the stuff we are doing, such as the call routing. So it causes "wierd" problems, this means that the pbx has to go on a regular restart cycle every 15 days or so. This is stupid in my eyes, if we have a maintenance contract and your software is clearly broken fix it, if that means updating it well then that is what it means. Sorry you did not write good software to begin with. No official support for paging also means that if you have a problem good luck. There is serveral sip based providers out there right now that are doing sip based phone systems that are much better. Personally we are going the cudatell route.
The other big problem that I am haveing is new phones, we are in the process of expanding and when paying $250 per phone for one of the "base" model phones that is a little hard to sawollow already, that is ok, but the problem continues, we have gotten the last 2 orders of phones and they were not provisioned correctly, this means we have to go through this provisioning process ourselfs. We paid on top of the $250 a $45 per phone configuration fee, what was that for if you do not do anything?
Stick with a product that that manufacture actually will update as well as support, and a product that you can do auto phone provisioning and not have to order the phone from one manufacturer. The only other concderation is that the controll panel that is used is hosted by fonality it self. This is not a problem right now, but could be. What would happen if they went out of business or something, you have no way to manager your phone system. I do not know if with all the problems this company has I would trust them that much. I have already witnessed a few incedences where the controll panel is unaviable because some servers are down. Well I need to change things on my pbx, I guess it does not matter though cause I do not get to make the changes without the control panel which I can't get to because the servers are down. It seams like a bad idea to me for any company to rely on a different company this much. Other providers do not require this.
Just make sure you do your homework and you are really ok with the problems before going this route.

The sound quality and price are decent, but be ware is the price worth always having a fonality problem. The phone system is important don't let this happen to you.
See review section below to long to list.
No

Fonality: sound quality is a huge step up for us

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
2.8
Average: 2.8 (1 vote)

We are a company of about 20 people based all across North America and have been fed up with our current VOiP provider so we made a change. I made sure to ask our sales rep explicitly if I could use their phone by plugging into an AirPort Express as I don't have a hardline where my desk is in my house. He told me I could. Upon installation not only could I not use my AirPort Express but their phones won't work with any Apple product (including the Time Capsul router). This would have been helpful to know up front. 
After running out and buying a new router with QoS I still drop calls, we have other phones that are plugged into the router they sold us that don't work, the phones we were led to purchase are a pain to setup and our sales rep now doesn't seem to be able to return calls within 24 hrs. 
The sound quality is a huge step up for us from our previous provider, that was a big plus. But not being able to really use the phones all the time is a huge downfall as it's kind of important.

calls quality was great, tech support to setup was helpful
calls are dropped routinely unless you buy their routers, sales team is either uneducated or lies.
No

Fonality: Reliable and Recommended

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

From our experience, Fonality works quite well with standard T1.  Call bursting and accounting is nice as well as being able to write custom reports which is huge for us. It's so nice being with a company and not having the headaches that we had with the previous one.  We have recommended Fonality to several other companies in our building.  Haven't heard any complaints what-so-ever. 

Reliable No Costly Upfront Costs
n/a
Yes

Pages

Fonality

Plano , TX
United States
2004Year Founded
57%Recommend
57User Reviews
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Overall Rating

3.523
3.65
76%
66%
73%
64%
72%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

When it comes to business phone systems, Fonality has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, Fonality provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.

 

the rub

The Rub

Fonality is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:

The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.

The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.

The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.

All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.

bottom line image

Bottom Line

For top-rated and award-winning business phone service (and additional communication services), Fonality has the solutions businesses need. For their business phone systems, Fonality ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.

Fonality also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.

award image

Awards

Fonality has received the following awards:

  • Internet Telephony Product of the Year 2016
  • Unified Communications Product of the Year 2016
  • TMC Contact Center Technology Award 2016
  • TMC Labs Innovation Award for Unified Communications 2016
  • TMC Communications Solutions Product of the Year Award 2016
  • Network Products Guide IT World Awards 2016
  • Stratus Award 2016
  • The Golden Bridge Awards Business World Best 2016
comment image

Our Two Cents

When it comes to business phone systems, Fonality delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.

Plan Info
Plan Name Essentials
Plan Summary The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
  • Unlimited Calls
  • Auto Attendant
  • 24/7 Customer Support
  • Unlimited Basic Queues
Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $19.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $14.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial Yes
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Professional
    Plan Summary All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
    Key Features
    • Unlimited Calls
    • HUD UC Software
    • On-Demand Recording
    • 24/7 Customer Support
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer Per month, per user
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $19.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Ultimate
    Plan Summary All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
    Key Features
    • Voicemail Transcription
    • 24/7 Customer Support
    • Unlimited Calls
    • Advanced Queues
    Notes Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected] This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.99
    Promo Price N/A
    Price Disclaimer Per user, per month
    Setup Fees Free
    Activation Fees N/A
    Number Porting Fee $5
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $34.99 /mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $29.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Pro User = $10/month; Unlimited = $40/month
    Included Pages 500
    Add'l Pages Cost 0.07
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox No
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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