NetFortris Reviews

We have been with Fonality since 2007. The initial installation and set-up was relatively painless. Their phone support is excellent at all times of the day. We seldom need to call for support as the system is very reliable.
I would recommend Fonality to any business that has a small or no I.T. department or any company that wishes to reduce the time it takes to manager their phone system.

I had some experience with Asterisk at a previous job as well as Avaya. When it came time for our legacy digital phone system to be replaced, we looked at several, including big names like Cisco, Avaya, and others not quite as large, like Mitel. Price point for Fonality was ridiculously low compared to others, even with redundant hardware. Installation team was great (Ricoh USA, who is their primary reseller now). One of the only major problems I can report is with occasional dropped calls.
Others who have complained about reliability and service probably brought many of their problems on themselves by trying to save a buck with SIP trunking or a cut rate telco provider. Do you really want your phones going over your Internet? Unless you live in a big metro area and have rock-solid Internet that never goes down, never has any speed issues, and you have a strong networking team able to implement QoS, etc., do not use SIP. These people who use SIP and blame Fonality are barking up the wrong tree.
Finally, the only reason I gave "Reliability" a 4 instead of a 5 is that we had occasionally memory leak issues. You can't expect much less from something that relies heavily on Java. We upped the memory and would reboot about once a month off-hours, but the problem was fixed with an update eventually (updates / upgrades included with maintenance).

Honestly, if you're a company with a good, reliable standard PBX system and you're thinking of making the move to VoIP primarily to save money? I'd recommend you think long and hard before switching. As an I.T. professional with 20+ years of experience, I've heard so much hype and pressure applied to move everyone to VoIP. "It's the future!", they all say, and they tout the flexibility and features, plus the claimed cost savings.
Well, you get what you pay for with this stuff. Our company runs both Fonality and a regular PBX using a dedicated T1 circuit in tandem right now. Fonality certainly winds up costing less, and that's ultimately why we'll likely end up 100% moved over to it, within the next year or two.
Unfortunately, we have far more issues with calls not completing correctly and calls dropping than we ever have on the regular PBX system. I'd say at least twice a day, in our small office, someone complains they dialed an extension and heard only strange noises or clicks on their end of the line (even if it rang on the other end). Fonality generally likes to write this off as "bandwidth issues" when questioned about it, yet we're on a 50mbit cable modem connection that consistently checks out as giving us at least what we pay for in upload/download speeds.
Fonality's HUD software is another regular source of frustration. Because it really makes such things as multi-party conferencing easier, as well as giving a visual phone directory that lets you view at a glance if someone is actually in a call, people tend to rely on it as though their phone wasn't usable without it. Unfortunately, it's far from being as reliable as the phone itself. For example, the Mac OS X version has a number of issues running properly right now if you're on the latest version of Java 7. And I've regularly had problems with users of the Windows version where the software just quits launching. You click on it and it acts like it's going to run for maybe 2-3 seconds and closes down. A full uninstall and reinstall doesn't fix it. (Not even sure what causes this, although I'm starting to guess it may be related to people with multiple monitor setups with portable computers. If they have the HUD running on a 2nd. or 3rd. display and then sleep or shut down the laptop and take it someplace -- using it where the extra displays aren't attached, it may get the HUD software confused?)
And as others have noted, tech. support is spotty at best. We've occasionally had problems where settings we made to our configuration were lost or reverted to older ones after the Fonality server required a reboot to fix an outage or other issues. We eventually found out Fonality synchronizes those settings with other servers in multiple geographic regions and sometimes, that synchronization seems to fail on their end (often not even getting noticed for weeks at a time, until someone calls in with an issue of lost settings like we've had). I've put in tickets that didn't even get a reply for 24 hours or more, followed by a brief and unacceptable answer. The only good resolution came about with phone calls to high up heads of divisions within Fonality, who'd wind up apologizing to us and getting things fixed very quickly (until the next issue).
All in all, I like a lot of the functionality Fonality tries to offer and the pricing is good. But I can't really recommend them to companies who rely a lot on their telephones and use a lot of the advanced features (conference bridges especially). It will result in a lot of frustration, especially with salespeople trying to do business by phone all day long.

It took my company a while to figure out our exact needs. Our rep Brian worked with us very closely to figure out our exact needs. Now, we have a very reliable hosted service. We add and remove products as needed with ease. Our users are very happy with the service.