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Home > All Providers Reviews > Callcentric

CallCentric Reviews

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-rate calls to traditional phones. CallCentric offers VoIP-based broadband phone services for both residential and business users. Their services include all of the essential features, free local numbers, and much more.

Consider the IP Freedom phone service. As long as you are calling another CallCentric customer, with the proper installed software (or an IP-adapted phone), the call is absolutely 100% free. The only downside is that you can’t call anyone on a landline.

What does CallCentric offer?

CallCentric has three different paid calling plans available. The first, Pay Per Call, is an extension of the IP Freedom calling plan. You simply credit a small amount to your account and you can call anywhere in world, at low VoIP rates. That’s it. You only pay for what you use. Calls within the CallCentric network are still free. The second and third plans are the North America Unlimited Plan and the World Select Plan. Both are for a low monthly fee and both offer unlimited calls: North America Unlimited to North America and World Select to 35 countries around the globe. All CallCentric’s plans (even IP Freedom) have wonderful features included, like voicemail, browser management, and more.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Unuseable

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)

Four days and no service. Charged for 911 service which was not requested and now notified this unuseable account will be drained for monthly 911 service. What a rip off. Plus they now say they will recharge my credit card when they have drained the account for more money. THINK AGAIN. Totaly useless.

No

Its simply amazing

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Its the best i ever used. I have been using Vonage for more than a year now and was getting irritated mainly because of their cheap, low quality equipments. than i found CallCentric through reviews and I'm realy happy to say that I'm really impressed with their service, support and features. I'd recommend this highly.

Legal International service,5 minutes setup with any device, great price and amazing detailed customer support via email
nothing at all, really!!!
Yes

Two thumbs up

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have tried several voip from different companies before. And found this is what I was looking for.
Excellent quality and a lot of options, you can find plan which is fit for you. Customer care response is immediate.

Voice quality, a lot of plan options, web site is incredible,customer care.
Not found yet
Yes

Love Callcentric

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I've had this service for about 6 months now, and have been extremely happy with it. At first I was hesitant to go with a company without direct phone support, but they get back to you so quickly and efficiently resolve issues submitted via their ticketing system. It seems to work great, and saves them money, which allows them to save us money on our rates, while still maintaining excellent infrastructure for our calls. Keep up the great work guys!

- numerous account options - no contract
- no direct call in support, but this really isn't that big of a deal.
Yes

Overall great service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I am using Midcontinent Cable with a BYOD (Bring your own device) Linksys Pap2t. This service has been working great since the day I got it, except for a brief outage which was fixed promptly. I had one issue where the service wasn't working and they said in about a day that i should use the G711u codec instead of the G729a. The G711u is 8KBytes a second but I suppose that means higher quality. The G711u is 1KBytes a second. I was able to setup and test my Voip device on their website which was nice, but I couldn't make any calls or receive any calls except for the click2dial test service or another callcentric user (Didn't know anyone else that has this).
The Price is about average compared to other voip service providers. I gave it a 4 because I believe this price range is fair. The first month is 5.95 (for unlimited inbound calls with a real number + 5.95 for setup) + 19.95 (for unlimited outbound calling in the USA and Canada) + 2.03 (for a one time 911 setup fee) + 2.37 (for the 911 monthly fee)= 36.25. They bill partial month if you order in the middle of the month and bill the next month if you order after the 20th of the month. So the total can vary depending on when you order. Currently i am using just the 5.95 unlimited inbound calls. Monthly it totals 8.32.
Monthly the whole package would cost 28.27 which about ties with vonage.
Viatalk would have been cheaper but it has a outbound call limit of 5100 minutes on their promotional unlimited package which costs 199 per year. (it comes with unlimited inbound calling)
Other providers that had the BYOD and a cheaper price I couldn't get in touch with so I didn't order from them. I think Vonics was one. Mylowphone was another.
Well this is all i can remember. Thanks for reading.

Quick online customer service, easy installation instructions, quick number assignment.
nothing i can think of except that the price is a 4, but not excellent.
Yes

Welcome relief after VoIP.com!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am a Sunrocket/Teleblend survivor who ended up with VoIP.com! Have added Callcentric as an 'extremely' low cost back up! I pay $1.95 per month and 1.5 cents/minute for incoming calls and 1.98 cents/minute for outgoing calls. On VoIP many incoming calls were missed or delayed!
I set up my VoIP account to forward ALL calls to my Callcentric number and haven’t missed any calls after that. I bought a Linksys PAP2 two line phone adapter and put VoIP on line one and Callcentric on line two. All of my two line phones now have both services, and I am using a Radio Shack two-line adapter for my cordless phones.
All incoming calls come in on my Callcentic service and outgoing calls go out on VoIP. Since VoIP charges a $40 cancellation fee, I plan to continue to try and make outgoing calls via VoIP until the end of my contract.
I was very happy with Callcentric until this past Tuesday and Wednesday! On Tuesday morning, for about two hours, I had trouble making and receiving calls and then again on Wednesday night, I received a long distance call where they said they finally reached me on their third try over several hours! Then I realized that on Tuesday morning, my phone number was being ported from VoIP to Callcentrics, and on Thursday, when I logged in to the Callcentric site—there was a large box with a statement apologizing for short outage on Wednesday while they were doing some maintenance work.
It is a great service!

Love their DASHBOARD and 'Call Treatments'
Sure would like to have NAME with caller ID!
Yes

Great reliable service

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I switched to CallCentric from Axvoice due to terrible customer service there.
Setup was extremely easy, clear instructions on the website enabled me to configure my RTP300 router for their service in less then 5 minutes.
Customer service is email-only and works via support tickets. Response times are very good. Sound quality for calls is great, international rates are very competitive. 10-digit dial works. Number porting is available.
Web access customer portal is great, layout is efficient and easy to use.
$6 for unlimited personal incoming calls is fine, $30 World Select international plan is on the expensive side, I wish it was around $25. They use G729a codec which takes only 8Kbps of bandwidth.
Overall I'm very happy with the service and would recommend it to anyone who wants to try CallCentric.

Easy setup Great web portal Good customer service Good sound quality Low international rates
World Select plan is a little expensive No phone support
Yes

Great deal

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been with various VOIP providers for 4 years now and the only one which was reliable at a low cost went out of business (SUNROCKET). For 2 months now I subscribed and I setup the old gizmo from S/R to use with CALCENRIC and I am 100% satisfied. They have all the features I want, prompt reply from customer service to any trouble ticket which I opened online, and crisp clear connections. The test they offer on their website for free it is actually disappointing, but all the real calls work excellent!!! I strongly recommend this company. I want to mention that I am using only pay as you go service after I transferred my old number, and I pay only $1.95 monthly fee, but I expect that all other monthly plans are good just like this one.

They offer free softphone with 2 free downloads. The international rates which I am using are unbeatable.
The customer service is done via tickets opened online and therefore is a little delay, but they replied fast to me
Yes

Asterisk user

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Its been 1 month sofar and the service is working well. Call quality can be affected by many things, but so far, the clarity is very good. I'm using the pay as you go plan with a low cost DID number. The DID is configured so Callcentric receives faxes for me and emails the pdf to my public email account. I use the account for outbound calls only with Asterisk performing least cost routing. Management-wise, the dashboard provided is very good. The basic CDR helped alot with asterisk configuration debugging. Between Asterisk CDR and Callcentric CDR, there was enough information to configure outbound routes and working inbound routes if I choose to enable those routes in the future. I also created a free test account separate from the production account to simulate inbound calls for testing. Also very handy.

Good price Good management dashboard Straightforward setup. Free on-net test accounts available Works with Asterisk
The relationships between offering elements and how you build a plan could be a little more clear.
Yes

Great Service-Highly recommend

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

This place works well where skype was un-usable. This email cus. service. AWESOME PRODUCT! Really hate to tell you how good they are then everyone WOULD abd SHOULD try them.

QUALITY-CUST SERVICE by email-works even with slower internet
not too many
Yes

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CallCentric

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2003Year Founded
75%Recommend
64User Reviews

Overall Rating

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4.25
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84%
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