Home > All Providers Reviews > Broadvox Reviews

Broadvox Reviews

Broadvox is one of the major players in the VoIP market. With enterprise and carrier-level solutions (that means that Broadvox offers wholesale VoIP solutions), Broadvox has the network and services to supply just about anyone with VoIP technology.

Broadvox also offers SIP trunking and VoIP technology for small businesses, too.

Since Broadvox is a wholesale provider, their small business service is a little more piecemeal than other business voip services. Since you pay for the services you need, you do have the potential to save big - and you don't have to pay the same amount for your mom-and-pop jewelry shop as your 1500-person call center.

The plan listed to the right is a sample. It includes:

  • 5 extensions
  • 5 fax to email accounts
  • 5 mailboxes (voicemail)
  • 2 auto attendants
  • 1 call queue
  • 1 "conference" room

Other add-ons are available for a small amount per feature. With Go! Hosted's easy online administration portal, adding these extra services is a snap.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Broadbox Review

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)

Broadbox is NOT customer friendly. Recently I attempted to port away a few
numbers from them. They like to play games with the porting process. They
will deny your port for "invalid address". This happened more than 5 times
when I had the correct address. Finally I opened a complaint with the FCC.
A lot of times what a carrier will show for a Service Address is NOT the same
as the billing address. In this case both the Service Address and Billing
Address were they same. They hope you will get tired of fighting them and
just give up. This is an on going case that has lasted for about two weeks
and I am waiting to hear back from the FCC to the port completion with
Broadbox. I will never buy DIDs or service from this company or anyone that
resells their services again. They are the worst in my opinion.

None really.
Dicey. Not up front. Ignore Customer requests.
No

Broadvox: No Big Problems

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)

I've been a customer for about 6 months now and no big problems. We used a hosted solution from them and I haven't had any issues or trouble with connectivity or call quality.

Reliable, consistent technology, no problems.
Can be a little difficult to get CSRs on the phone, but after you do, they're helpful.
Yes

Broadvox

2001Year Founded
50%Recommend
2User Reviews
Get Quote

Overall Rating

2.5
3
50%
70%
70%
50%
60%

Service Locations

Recent Reviews

net2phone logo
5
Net2Phone

Was a pretty good overall experience switching over to Net2Phone. It was for our office, so obviously we needed a smooth transition. The initial...

November 30th, 2017 - tylerdavid
magicJack for BUSINESS
5
magicJack for BUSINESS

I have been a MagicJack user for my home phone for many years. I changed from the big phone company ($70+/month) to MagicJack for Business a few...

November 28th, 2017 - Jackodom

Most Recent Blog Posts

contact center headset on top of laptop computer
Masergy Highlights the Importance of Contact Center Ana...

Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always...

Dec 14, 2017
unified communications concept with world map and globe
CounterPath Exec Cites Trends that Shaped the UC Space...

2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC solutions in order to...

Dec 13, 2017