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Broadvox Reviews

Broadvox is one of the major players in the VoIP market. With enterprise and carrier-level solutions (that means that Broadvox offers wholesale VoIP solutions), Broadvox has the network and services to supply just about anyone with VoIP technology.

Broadvox also offers SIP trunking and VoIP technology for small businesses, too.

Since Broadvox is a wholesale provider, their small business service is a little more piecemeal than other business voip services. Since you pay for the services you need, you do have the potential to save big - and you don't have to pay the same amount for your mom-and-pop jewelry shop as your 1500-person call center.

The plan listed to the right is a sample. It includes:

  • 5 extensions
  • 5 fax to email accounts
  • 5 mailboxes (voicemail)
  • 2 auto attendants
  • 1 call queue
  • 1 "conference" room

Other add-ons are available for a small amount per feature. With Go! Hosted's easy online administration portal, adding these extra services is a snap.

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Broadbox Review

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)
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Average: 2 (1 vote)
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Average: 1 (1 vote)
Broadbox is NOT customer friendly. Recently I attempted to port away a few numbers from them. They like to play games with the porting process. They will deny your port for "invalid address". This happened more than 5 times when I had the correct address. Finally I opened a complaint with the FCC. A lot of times what a carrier will show for a Service Address is NOT the same as the billing address. In this case both the Service Address and Billing Address were they same. They hope you will get tired of fighting them and just give up. This is an on going case that has lasted for about two weeks and I am waiting to hear back from the FCC to the port completion with Broadbox. I will never buy DIDs or service from this company or anyone that resells their services again. They are the worst in my opinion.
None really.
Dicey. Not up front. Ignore Customer requests.
No

Broadvox: No Big Problems

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4
Average: 4 (1 vote)
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Average: 3 (1 vote)
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Average: 4 (1 vote)
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Average: 4 (1 vote)
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Average: 5 (1 vote)
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Average: 4 (1 vote)
I've been a customer for about 6 months now and no big problems. We used a hosted solution from them and I haven't had any issues or trouble with connectivity or call quality.
Reliable, consistent technology, no problems.
Can be a little difficult to get CSRs on the phone, but after you do, they're helpful.
Yes

Broadvox

2001Year Founded
50%Recommend
2User Reviews
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Recent Reviews

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1
CenturyLink

stay as far away from this company as you can! They do not do what they promise, find someone else to use for your provider

July 13th, 2017 - aksimmons
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1
CenturyLink

Our service was supposed to be hooked up by 7:30 central time. They call at 8:15 to let us know they couldn't hook the internet up. And now...

July 12th, 2017 - Bill Jones

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