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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Axvoice is a VoIP service provider that offers low-rate domestic and international calling plans for residential and business customers. There are no contracts necessary to sign up with Axvoice service, and customers can safely try their service with a money back guarantee. Plus, Axvoice plans come with 30+ free calling features in addition to 24/7 customer support. And getting customer support with Axvoice is as easy as using the green "Live Help" button on their website for immediate service. Furthermore, their services are plug and play, ensuring your phone system is up and running as soon as possible.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while enjoying advanced calling features.
Affordable Residential Plans
Axvoice offers three of the most economical residential VoIP plans: Home Phone Service USA/Canada (starts at $8.25/month for a yearly plan), the US/Canada 200 (starts at 5.99/month for a yearly plan plus low per minute calling rates), and Pay As You Go plan (starts at $4.99/month plus low per minute calling rates). All three plans include over 30+ calling features, online account management, and VoIP equipment.
Free Equipment and Hassle-free Setup
All of Axvoice’s home phone plans include a free VoIP device. The device is designed for plug and play installation, which means it works right out of the box and gets your service up and running in minutes. Axvoice also offers BYOD (where applicable) to help you save on your bill.
Axvoice has no customer service and is much more expensive than they say
jami425
They charge you an exorbitant amount for shipping in the beginning and then want you to pay for return shipping when you cancel service.
Charge for porting a number over $15
Horrible customer service if you have issues. You get one sentence answers and have to email multiple times.
After paying for the first year they automatically change you to a monthly price of 16.74 which is extremely high for the features and quality
They only support one phone connection
When you cancel they charge $40 and hold on to that money until you return the device within 10 days. They shouldn't hold that money interest free during the shipping time. It should be charged to the card they already have after the shipping period if the device isn't returned. Now I not only have to wait for it to arrive but also wait for them to process the refund.
Horrible company! Get a magicjack or basic talk and save yourself the money and hassles.
Easy to setup unless you have to wait on them to port over a phone number
They charge you an exorbitant amount for shipping in the beginning and then want you to pay for return shipping when you cancel service.
Charge for porting a number over
Horrible customer service if you have issues.
After paying for the first year they automatically change you to a monthly price of 16.74 which is extremely high for the features and quality
They only support one phone connection
When you cancel they charge $40 and hold on to that money until you return the device within 10 days
No
My main problem solved - Axvoice
Narindra Shethi
I have a house to run and can certainly not afford extraordinary expenses. With kids at home and my wife’s overwhelming social interactions, my home phone bill was way way above average. Hearing about the Axvoice unlimited package was a perfect catch for me and I had to get this package immediately. 4 months down the line and I am satisfied and impressed with this product as much as I can be.
Yes
I like their Block Blacklist numbers feature - Axvoice
Pete_Linkator
Anybody living in States would be pretty familiar with bugging over the phone by marketers. Day-in day-out you receive so many calls by people convincing you to buy one product or the other. You keep landline and they take your number out of directory or somewhere else I don’t know. But it’s horrible as hell. I found out about Axvoice Voip service and got it for my usage. This service is pretty easy to set-up. It is not an all expensive and my favorite part is that I get to block all the unwanted numbers that really piss me off. I like their sound quality and price packages a lot as they help easy a lot off my pocket.
The block blackList feature is a blessing
Yes
Bills under control - Axvoice
JaneHathway
Expensive bills were a little bit too much for me to cope with along with taking care of my kids. I am a working mom and there is a lot on my head all the time. My kids fight a lot when they are home after school and I come home from office pretty late. I receive a number of calls from my kids complaining about their fights while I am at work. Work stress combined with kids fighting combined with high call charges was something I was unable to handle. Recommended by a friend, I came across Axvoice and its low pricing. The unlimited calls facility with a pretty modest price package was a sigh of relief for me. I can’t tell you how relax I felt after seeing my first month’s bill from Axvoice. Their service quality is pretty good too and the pricing is simply phenomenal.
Cost effective
None so far
Yes
A good experience overall - Axvoice
Young Chang
The unlimited calls facility is one big plus for me. My mother is old and she does not go out much. Her favorite past time is chatting with her family and friends over the phone. With so many calls all day long, our phone bill exceeded $100 every month. Getting Axvoice helped me save a big load of money every month. Added to that, the call quality was pretty exciting. We have been used to a landline call quality for some time and Axvoice was equally good. I have had a pretty good experience with Axvoice.
The price and call quality is too good
None yet
Yes
Deceptive Advertising - Axvoice
Guthrie
I would be a lot happier if AXvoice had answered my questions. I emailed and asked for an explanation of the charges being so much larger than the advertised amount. They replied mentioning a one time number porting fee, taxes and fees, and a shipping and handling fee too. I then asked "What will I pay next year if I choose to continue with AXvoice?" and received no reply. This situation causes a lack of trust of this company.
It seems to work, except for Fax, which is gone. And I'm somewhat upset and maybe a bit harsh.
I like truth in advertising. The advertising said $99 per year, and I was swayed by this low price. I've had the service for two months, the first month I was charged $149 and the second $18. I would like a company that I can trust as being basically principled and honest.
No
Axvoice service good for one year, horrible after that
haroldcw73
the quality of the call is mostly based on your own internet. this is not something AxVoice can fully control.
What AxVoice can control is their ability to provide a service that is up, fully functional, and has technical support to help when there is a problem.
To that end, AxVoice has nearly fully failed. The service currently does not allow me to call 6-8 numbers that I regularly call. I have tested making calls on other phones, with no issues. On the AxVoice service, I get a busy signal.
AxVoice Technical Support will not respond, and customer service will not currently refund based on the failure of the service.
the service was reasonable for the first year.
Following the first year though, both the telephone service itself and now any ability to contact customer service AND get anything fixed is horrible (meaning that the service doesn't work correctly any longer, and technical support will not respond or correct the failing conditions
No
Pure excellence - AxVoice
kennghim
I’ve worked for a local internet company for over five years who also offered VoIP phone service, and I would never use their services or suggest them to family or friends. I know it sounds bad, but I know the phone service was not up to the standard. At least three out of five of my weekly installations/appointments are usually people who complain about the constant problems with their services. I know I shouldn’t bash the company that pays me, but it’s the truth. I briefly had their phone services and it sucked. The call quality was never consistent. I thought about going to Vonage, but then I saw how much cheaper Axvoice was, so I said screw it and took a chance. It was a great decision. This is how a good company supposed to treat their customers. Pure excellence!
Best service ever, treats customers very well
Yes
As good as landline
suzanwright
So this is my first time having a home phone in a looooonnnnnggg time. The last time I had a home phone was back when service was analog. I’ve become so accustomed to having just a cell phone; I felt there was no reason to have a regular phone in the house. My mother is staying with me and my husband now and she likes to talk to our family back in Netherlands, so I had to look into getting home service. I have to be honest and admit I tried a different company prior to signing up for Axvoice. Our cable package was offering a triple play bundle so we tried it. It was really horrible though and the long distance were phenomenal. I was quite surprised because I thought it was going to be better than what it really was. The calls were extremely poor. Most of the time, we couldn’t understand or hear the other person on the phone. Since we didn’t have the service long, we just ended up cancelling it. Axvoice has really restored our faith in home phone services. Their voice quality is excellent and their long distance rates are the cheapest.
Voice quality & price
Yes
Happy to switch to Axvoice
yazpariz
Just connected my Axvoice service and it sounds awesome! I just left another company and the difference is like night and day. My calls are crystal clear compared to what I had to endure for the past two months. I couldn’t wait to switch companies. The most irritating thing was the call feedback. I would be on the phone with someone and all of a sudden I would start hearing my voice echo. It was so annoying. Paying close to $40 for crappy service was beyond stupid. I’m totally glad I heard about Axvoice. I feel sorry for people who are dealing with lousy phone services because they really don’t have to.
Axvoice has a number of offerings available to both residential and business customers. Their Residential plans give you free incoming and outgoing calls to U.S. and Canada for as low as $8.25 a month. They also offer Business plans for as low as $14.99 a month, and International plans for as low as $16.58 a month.
Axvoice VoIP service works in your home by connecting your current home phone to the router with an adapter. Axvoice will supply a VoIP phone adapter with service for the cost of shipping ($19.99). Alternately, Axvoice supports Bring Your Own Device, so you can supply your own adapter if you have already purchased one.
The Rub
Axvoice provides four of the most economical residential calling plans available in VoIP service: Home Phone Service USA/Canada, US/Canada 200, and Pay As You Go. The plans are set up to accommodate your specific household's calling needs and are priced accordingly. Over 30 calling features are included on every plan for every customer at no extra cost. These features include call management features like alternate caller ID, simultaneous ring, 3-way call, call waiting, and more. The only feature that changes throughout the three residential calling tiers is call forwarding (1.5 cents/minute with Pay As You Go, 200 included minutes with US/Canada 200 and 1.5 cents per minute thereafter, and free with Home Phone Service USA/Canada).
With their residential international plans, users get free unlimited inbound and outbound calls to the US and Canada plus calls to more than 45 countries(see full list of countries on Axvoice's site) with the Residential International plan, and 60 countries with the Residential International Plus plan. These international plans include domestic calling as well to keep your monthly bill straightforward and clear.
With an Axvoice plan, you can also keep your current phone number in addition to free hardware and activation.
Bottom Line
With an Axvoice residential plan, you get affordable rates and access to helpful outbound and inbound call features (emergency 911 is charged at $1.50 for the first month). The best deal for your money is to pay a year up front with Axvoice's Home Phone Service USA/Canada plan and lock yourself in to only $8.25 a month for quality service. If not, the other two residential plans offer promo prices you should take advantage of. Axvoice also helps you save by providing a free one-time activation fee, free BYOD activation, and no hardware cost. Pay only shipping and provisioning in addition to any applicable taxes.
Although you will end up paying extra for Virtual Numbers and Toll Free Numbers through Axvoice, the monthly price is still within budget.
Our Two Cents
For unlimited local and long distance residential calling, Axvoice has a number of flexible plans that are plug-and-play install, meaning you'll be up and running on your new residential VoIP phone plan in minutes. Their basic residential Home Phone Service USA/Canada plan offers three different payment options, letting you opt for an up-front payment, post-pay option, or month-to-month payment. This plan also includes free outgoing and inbound calls. However, if you are more comfortable with only paying for what you use, Axvoice gives you the option to choose a Pay As You Go plan, which has a low per-minute rate for outbound calls, but still have free inbound calling, all with no contract.
While Axvoice charges for shipping and a first month E911 fee, they also provide you with free equipment, a free activation fee, and free BYOD activation.
For home phone service, Axvoice offers this cost friendly plan for unlimited calls to the U.S. and Canada. You'll also get access to 30+ calling features, online account management, free equipment, and more!
Key Features
Unlim Calls US & Canada
30+ Calling Features
Free Activation
Free Equipment
Notes
$8.25/month for service entails signing up for Axvoice's $99/year blow out deal. Add a virtual number for $3.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month. This Plan is available in the following countries :
United States
Canada
Mexico
Plan Pricing & Services1
Regular Price
$8.25
Promo Price
$6.25
Price Disclaimer
$6.25/mo. 1-year prepay equals $75.00/year
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
$15.00
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Annual Contract Paid Monthly (per user)
1-year postpay : $10.99 / mo.
Month to Month (per user)
No contract : $14.99 / mo.
Annual Contract Prepay (per user)
1-year prepay : $6.25 / mo.
Toll Free
Setup
$0.00
Monthly
$5.99 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
No
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Axvoice Residential Home Phone Service US/Canada 200
Plan Summary
With an allotted number of minutes and additional calling for only $0.015/min, the US/Canada 200 plan is convenient for users that don't spend too much time on the phone. You also get free incoming calls, 30+calling features, and more.
Key Features
200 Included Minutes
Free Incoming Calls
30+ Features
Free Equipment
Notes
Pay only $5.99/month with Axvoice's yearly promotion. Otherwise, plan is $9.99/month. See provider's site for full feature listing. E911 fee of $1.50 for first month. This Plan is available in the following countries :
United States
Canada
Mexico
Plan Pricing & Services1
Regular Price
$9.99
Promo Price
$5.99
Price Disclaimer
5.99/mo. is the yearly promotion price
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
$15.00
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $9.99/mo.
Annual Contract Prepay (per user)
1-year postpay : $5.99/mo.
Toll Free
Setup
$0.00
Monthly
$5.99 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
200
Add'l Local Min. Cost
$0.020
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.015
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
No
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Axvoice Residential Home Phone Pay As You Go
Plan Summary
For residential customers who only want to pay for what they use, the Pay As You Go option is perfect. Incoming calls are free, and outgoing calls are charged at $0.015/min. Plus you get 30+ calling features, too.
Key Features
Low Rates
30+ Features
Free Equipment
Affordable
Notes
E911 fee of $1.50 for first month. This Plan is available in the following countries :
United States
Canada
Mexico
Plan Pricing & Services1
Regular Price
$4.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
$15.00
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $4.99 / mo.
Toll Free
Setup
$0.00
Monthly
$5.99 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.05 /min.
Faxing
Setup
N/A
Monthly
Included
Included Pages
N/A
Add'l Pages Cost
N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.020
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.015
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
No
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
No
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
No
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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