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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.
Aptela offers two distinct business VoIP plans: Business VoIP and Mobile Plans. Business VoIP offers a wide array of features and phone service; the goal is to be a complete office solution. Mobile plans offer a cheaper alternative, allowing you to include your most mobile employees within your company’s PBX. Each plan includes a wide variety of features, and Business VoIP plans include inter-office communication and faxing for free.
Business VoIP comes in three flavors: VoIP Unlimited, VoIP Professional, and VoIP Basic. Each plan is scaled to your needs. VoIP Basic offers phone service when you need it at 2.5 cents a minute; VoIP Professional offers 250 minutes a month for a modest monthly increase; and VoIP Unlimited offers just that: unlimited nationwide calling.
As the owner of a collection agency and a payment processing sales organization, I require the maximum amount of flexibility the VoIP has to offer. The Aptela system gives me every feature I can possibly imagine. Other businesses that I talk to are amazed at how I am able to configure our system to handle the individual need of the collection part of the business, while at the same time being able to keep my sales force easily accessable to their clientele. The overall cost for this system exceeds my expectations.
Pricing (9 out of 10), flexibility (10 of 10), free inbound fax line (10 of 10). Voice quality using the Polycom HD Voice phones is fantastic.
Keep in mind that this is not a Vonage account. With the added features, there is added complexity. The interal set up can be difficult to get used to, but it is worth going through the learning curve. Also, the outbound internal fax is somewhat undependable (suggest continuing to use analog line for this and during power outages).
Yes
Aptela: very happy
lmadril3
We will be adding six additional lines by the end of the month, great follow up and custormer service. Quick response to all my questions and service couldn't be clearer. Easy to use!
Tons of features!
none
Yes
Customer Service and Billing very slow to respond to inquiries
dearborn
1. System was easy to setup
2. Talk of professional recording is not exactly 1. You get one sentence unless you would like pay extra
3. Sound quality is good
4. Tech support is not very responsive. At one point they told us we had some bad phones but it was actually a setting on our router
5. Website is great until you login on the user area. It is clunky and not well designed. They have told me it is being upgraded. I hope so or we will switch.
6. Expect to wait at lease 24 hours for somebody from billing to get back to you.
7. Overall, I am less than satisfied with the entire experience.
Easy to setup
New features like, find me follow me, caller id that all providers have
Voice mail through email
Call manager interface
Customer service
Billing service
Yes
Aptela Phone Service
Valueaddedassets
Completely satisfied with service. Leah Spitz is who you want setting up your account. She's easy to reach and quickly returns calls. Phones are simple to use and call quality is good, but make sure your bandwidth is fast enough. Billing dept. needs some work.
Craig Chamberlain
Leah Spitz, Ease of use
Billing Dept
Yes
Review of Aptelas VOIP System
Bfulkerson
I have been using Aptela's phone system for almost a year now and am very pleased with the system. Not only are the phones very reliable, but the customer service levels are at the top. The system is very user friendly and I can always reach a live person when I call down for support. I have been referring anyone that I feel can use this service.
Brian Fulkerson
Yes
Aptela Review
Tyler
I have been an Aptela customer for 6 months and love the service. We use it to connect our two offices and 6 remote workers. The quality and the price have been good Customer service at first was difficult to get a hold of but over the past couple of months it has been much better. We have recommended the service to others and will continue to do so.
Price Quality
None at this time
Yes
Happy Aptela customer
zachbsw
We are Bavarian Soundwerks, a small company of 6 that needed a way to expand our sales coverage without expanding our workforce. We also wanted a solution that provided appropriate analytics to allow employees to work from home while maintaining individual accountability. We got both of these with Aptela and at a better price than we were being offered from the company that had been handling our phone service. In the last few months since switching to Aptela, we're saving monthly on phone expenses, and we have completely transitioned to a work from home model which is allowing our company headquarters to move to a less costly location and saving us even more money.
Very little difference in audio quality from landlines we had before.Easier to screen calls which is essential for multi function employees focused on generating salesExtremely simple to delegate voicemails using Aptela web systemEasy to use ## interface to transfer calls, etc, even from your cell phone!Customer support was very prompt to call me back when I had initial questions after signing upSoftphone which most of our users are on (Counterpath's X-lite) is free and works in windows, mac, and linux environments!Setup process was simple, fast, and both my sales rep and the person who set me up were extremely helpful and knowledgable.We are saving several thousand dollars a year over our previous system that didn't have half the features of Aptela.High quality audio using an aptela phones (Polycom handset as well as softphone) on our corporate HQ internet connection, and no decrease in quality using the same on my home network with standard DSL or our sales manager's Comcast cable internet. I even use the soft phone on my Thinkpad notebood over 802.11g wireless with no loss in quality or choppy conversations!
If you aren't comfortable using a wave file editor, you might be a little bit challenged when trying to edit your main phone tree. This process is cumbersome but once set up, the auto attendant phone tree works flawlessly.Non-proprietary soft phone means somewhat limited support, but so far the application has been extremely reliable and Aptela does have a good deal of documentation.No voicemail to text translation offered by residential VOIP services like vonage. We were not able to find this with any commercial VOIP carrier during our search.Occasional but rare echo back on calls using my softphone, similar to what happens from time to time on my Sprint cell phone.
Yes
Perfect for Small Businesses and Easy to Get Started
MrRealty
My real estate agency has been using Aptela for 2 years. They have the perfect solution for any small business that has employees iwho road warriors or work from different locations. We continue to be amazed by the functionality their service offers. As a small business owner, service and support are very important to me. I need a vendor who will be by my side to make sure I have what I need when I need it. Aptela has been there for me. They had specialists that helped my team get started with the service quickly. We sometimes have to wait for live support, but they have made plenty of reference materials available to help us solve many issues (usually user setup questions) on our own. I fully endorse them!
Perfect for small businessesMobility featuresWeb portalFriendly team that's willing to help
Have to sometimes wait for support team
Yes
Back to Aptela
amtvi
Our company started with Aptela, left them for Packet 8 and we are now back again. I had to drop a note on this board because of their other harsh comments. Customer Service leaves a lot to be desired, no way around that criticism. If you need help, be persistant and demand response. The product is great however, their features are better than competitors especially the ability to manage calls from my mobile. Quality was horrible with our first experience but we have learned that to have VoIP we had to invest in a router that manages traffic -- there is no way around that no matter which carrier you go to. If you leave Aptela (or whoever you're with) because of bad quality you may see the same thing at your next carrier. Don't skimp on the router and go with the hardware the company suggests. No problems this time around and we are happy to be back.
- Features- Great sales people- High quality voice recordings for our greeting- Offer customization
- Customer Service
Yes
Reliable VOIP service
jisland
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<![endif]--> <div><span style="font-size: 10pt; font-family: Tahoma;">I have now had Aptela service for over a year, so I have given it a real shake down and can now grade it. As an introduction, let me note that when I first tried a VOIP service I signed up with Vonage (in 2005) and experienced a slew of problems (poor quality, dropped calls, etc.) from the outset. I turned off Vonage after only two months as it was intolerable. I was so disillusioned with my Vonage experience that I stayed out of the VOIP market until late 2007, when the high cost of telephone communications forced me to reconsider. I did a lot of research and I identified six other candidate suppliers for our business. I considered the range of services offered, their reputation (as evidenced from reviews and gripe boards) and price. In the end, Aptela became our choice, but I ventured back into the VOIP market with a lot of skepticism and I fully expected that I’d discontinue that service too. But I was pleasantly surprised. Aptela has been a great service from the start. I have had no installation problems, clarity has been excellent, the prices are affordable and competitive, and customer service has always been available and accurate. The only glitch has been when on one occasion the system went down for a few hours as a result (I’m told) of the mistake of one of Aptela’s suppliers. That was resolved with minimal interruption. Period. Otherwise, the service has been excellent. I would recommend Aptela wholeheartedly to anyone who would want to substitute their regular telephone service with VOIP.<o:p></o:p></span></div>
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