close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

aptela Reviews

Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.

Aptela offers two distinct business VoIP plans: Business VoIP and Mobile Plans. Business VoIP offers a wide array of features and phone service; the goal is to be a complete office solution. Mobile plans offer a cheaper alternative, allowing you to include your most mobile employees within your company’s PBX. Each plan includes a wide variety of features, and Business VoIP plans include inter-office communication and faxing for free.

Business VoIP comes in three flavors: VoIP Unlimited, VoIP Professional, and VoIP Basic. Each plan is scaled to your needs. VoIP Basic offers phone service when you need it at 2.5 cents a minute; VoIP Professional offers 250 minutes a month for a modest monthly increase; and VoIP Unlimited offers just that: unlimited nationwide calling.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Been on Aptela for 4 months

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

Was with a competitor for over a year. Been on Aptela for 4 months. More reliable, better customer service, better technical support, proactive communications, easier to configure. Greetings can be recorded using text to voice - makes it easy to play around with options. I have 3 extensions, and we are mostly virtual. Ability to easily forward or transfer calls to a mobile phone is awesome.

relability, features, support, proactive communication
4 stars on features since there is no preconfigured softphone; it would be nice to have a browser based phone to use in a pinch. It would be nice to include a conference bridge with an account.
Yes

Aptela was by far the easiest phone service I've ever setup

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Aptela was by far the easiest phone service I've ever setup.  I have heard negative things about VOIP in the past and was skeptical to say the least.  I didn't want to spend the money and have a complete phone network installed in our new office buildout. I wanted cheap so I knew my only option was just go IP. I received the phones in just 1 business day and had all the extensions up in a few minutes and the entire office running inside of an hour.  Shortly thereafter, a training rep was on a conference call with my staff to help squelch any confusion about how to handle the simple things; transferring, paging, etc...  Normally a headache, It was refreshing to be done setting up my phone system almost as fast as I began.  Getting Back to work was never so easy.  As far as business phone service goes, these guys are really on their game.

Simple quick install, created extensions on the fly, no contract hassles and getting a local number was immediate. Never had a easier setup.. ever!
The dial tone timed out while holding for more than 2 sec before actually dialing.. this was such a pain.. but after a brief explanation of the issue to their support dept, their techs created a patch for the entire system... never in all my years has a service company actually fixed something I asked for.. amazing!
Yes

aptela and credit card billing

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

Recently had a billing glitch caused by my credit card company, Desmond was there to help in any way possible in a most professional fashion.  Their attitude is spot on.

Yes

I have been using Aptela for about a month now and haven't had any problems so far

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The features are outstanding and by far the best value for your dollar.  I was surprised to find out what all was actually included in the regular price compared to the other companies I reviewed.  I have been using Aptela for about a month now and haven't had any problems so far. 

Price, Features, customer service, Set Up
Non so far
Yes

This Aptela system is simply awesome

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was really reluctant to move to VOIP for my Company, but I investigated and asked lots of questions and talked with my regular service phone guru. I finally decided the investment was small and the returns would be huge in both finance and flexibility and I am thrilled. There are few things that I think you can buy and really feel like you have gotten great value. This is one of them for me. I honestly don't know how phone service could be better than this. This Aptela system is simply awesome.....and the quality is actually better than our old wired system.

Great everything.
None
Yes

Aptela Review: Last but not least is that the price is very resonable. We will definitely refer other's to Aptela.

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

We have been customers since December 2010. The Porting and Set Up were a breeze. The system is easy to use, the call quality and reliability is very good.
When we have had to contact customer service the support is great. 
The Owner loves the ability to flip calls from the desk phone to cell phones. (Follow Me function) and the ability to listen to his voice messages from the computer instead of the handset.
Last but not least is that the price is very resonable. We will definitely refer other's to Aptela.
 
Thank you!
 

East to use,Porting and Set UP were a breeze, Quality and Reliability,Customer Service is great!
Yes

Aptela is the way...

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I've been with the company for 5 years and counting.
I've deployed their service and others many times.
I've deployed other service providers too.
In the end, some have switched to Aptela.
You gotta know what you're doing though. VoIP as a technology must be done right. Bandwidth calculations, proper QOS/firewall setup. If you do the infrastructure and calculations right, VoIP will be right. 
I've used others and their admin interface is not as clean, intuitive and solid as Aptela's. Their offereings were not cost effective either. All in all, Aptela gives you a solid open product that works.
Listen, I can say their are providers that make no provisions for when or if their service go offline. Aptela does, it's called Call Continuity. You gotta be willing to learn and work with VoIP as a technology first and a good product offereing 2nd. That's why Aptela is good.
The bad I see comes from improper firewalls and QoS and poor bandwidth, stuff like that is not Aptela's fault.
I run my IT company on it. I live it.

service people know the product; solid uptime; quality phones supported; affordable
Yes

Aptela review

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Was using AT&T service for our small office and after switching to VOIP Aptela phone system it had become so much easier for our small office to operate. Great features with the system and is very easy to use. Less problem with Aptela than AT&T. Alot of clients also said it was lot easier for them to reach the salesperson they wanted to talk to without going through trouble. Great phone system for small/ big offices.

Great phone system for small / big companies. Easy to use.
none
Yes

Aptela Voip Provider User Review

user_review
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.2
Average: 4.2 (1 vote)

We actually switched from a lower-priced company whose NOC was geographically closer.  The Aptela web UI and additional features made the deal.  We gained better control of our pricing and each user could handle their own settings. 
Aptela's porting and set up was very smooth.  We had our Polycoms already and their configuration process made the process a breeze...and this is coming from a reviewer who's worked in the VoIP industry.
Our management was hoping that the call quality (jitters) would also be allievated by switching but we found that it's our shoddy T1 ISP which is now being replaced.
In fact our company's software product is ideal for integration with the Aptela platform at several points.  I'm thinking CRM click-to-call and contact-favorite-to-phone-directory functionality.  Hmmm....I'll have to give them a buzz.
I definitely recommend Aptela!

Setup and porting process was smooth and the features are in line with most providers at a good price.
None
Yes

THE BEST VOIP CO OUT THERE

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.4
Average: 4.4 (1 vote)

We are an inurance agency. We signed up with Brandon Brennan when he called us because of his promise of good support, great pricing and hardware. From day 1 he has followed through. He goes above and beyond every time we call. He is the first "sales guy" that doesn't pawn us off on tech support he actually takes the time to walk us through getting our problem corrected.
I highly recommend Brandon and Aptela. They are amazing!

Reliability, service, support
None
Yes

Pages

aptela

-
2005Year Founded
95%Recommend
43User Reviews

Overall Rating

4.55
4.54
91%
91%
90%
91%
90%

Service Locations

    Recent Reviews

    BryteCall Logo
    5
    BryteCall

    Great service! was very simple and quick to get our new system setup. Jonathan was our rep. highly recommend.

    March 26th, 2024 - italdoors
    BryteCall Logo
    5
    BryteCall

    BryteCall has been easy for use and their customer service is very responsive. Furthermore, BryteCall offers great rates making it a suitable choice...

    March 23rd, 2024 - Mike Vanessa

    Most Recent Blog Posts

    Everything You Need to Know About TCPA Compliance

    In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...

    Mar 15, 2024
    How Does Outbound IVR Work?
    How Does Outbound IVR Work?

    Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...

    Mar 15, 2024