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Home > All Providers Reviews > Aptela

aptela Reviews

Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.

Aptela offers two distinct business VoIP plans: Business VoIP and Mobile Plans. Business VoIP offers a wide array of features and phone service; the goal is to be a complete office solution. Mobile plans offer a cheaper alternative, allowing you to include your most mobile employees within your company’s PBX. Each plan includes a wide variety of features, and Business VoIP plans include inter-office communication and faxing for free.

Business VoIP comes in three flavors: VoIP Unlimited, VoIP Professional, and VoIP Basic. Each plan is scaled to your needs. VoIP Basic offers phone service when you need it at 2.5 cents a minute; VoIP Professional offers 250 minutes a month for a modest monthly increase; and VoIP Unlimited offers just that: unlimited nationwide calling.

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Aptela Rating

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I have used 4 companies to provide voip service over the past 6 years. Aptela has been the most reliable one to date. All the others have sucked with regards to reliability and CS. Granted this was 4-6 years ago and the roll out in technology was fairly new to most companies. As the owner of a small-medium size delivery business that is open 24 hours a day, we count on our phones bein "up" all the time. They have done a decent job accomplishing, with only a few short outages over the past 3 years. Other companies that we had dealt with would have outages for hours with no ability to get in touch with CS when this would occur. Customer service is good (they answer their phones...not all do you know!) I wish some things were easier, such as assigning new people to a phone or adding different line appearances, which require a cs call, though they are happy to help. I would and have refered them to others.

Solid company, the phones work, my sales rep is still there! (how often can you say that in the "new" tech world)
Platform needs a little updating to suite my call center needs. I can't see "parked" calls in our queue from the phone (you have to look at an app on your monitor to accomplish). My rep says they are coming with a new platform soon, we'll see if it addresses that issue, as some of the old voip systems we used were able to accomplish this.
Yes

Long history here folks...

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am an IT integrator and have been using Aptela for 4 years now both internally and for many clients. I have evaluated all the service offerings available and as a business VOIP platform they stand head and shoulders above the rest. They are price competitive but the real value is from the feature set they deliver. Businesses are able to use these features to change business processes and flows, resulting in increased productivity per employee and most importantly more customer responsiveness. I have clients who have saved 5x the cost of the entire phone bill in productivity increases while still saving a bit of money versus old style copper lines. The call quality and reliability is good, the customer service and support is better than the Bell companies, and the flexibility of deployment across geographic regions using consumer grade DSL or cable modems is something that many VOIP providers simply cannot do. You won't find a better provider out there. I have looked! - Mike B.

Call quality, reliability, FEATURES, price competitive, use of low cost Polycom phones with autodeployment behind standard DHCP, best multi-site or remote sales office integration available.
Potential feature set is so robust it can be a bit overwhelming at first and because of this some people don't take advantage of everything that is there.
Yes

Service and Quality Review

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

I have been an Aptela Customer for several years now and I am very satisfied with the service. Aptela offers a lot of value for the cost and the functional flexibility and variety have made a big difference in our business being able to become more virtual and to project a professional image. As a small business owner, I don't have a lot of time to deal with infrastructure issues so having a reliable phone service that could get up and running quickly and then remain reliable is critical to our success. Of course, nothing is perfect but I have found the people at Aptela to be very responsive to fix problems and also make suggestions and educate me on how to utilize my services better. I have recommended Aptela to a number of other business owners and will continue to do so.

service, low cost for a lot of functionality, easy to make changes
may be some minor glitches on intial set up of new phones but resolved quickly
Yes

Perfect Solution for My Law Office

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Aptela offers a great solution for a law office like mine. I've recommended Aptela to a bunch of my buddies. When I first got service from them, I had no idea about all of the features I could take advantage of. My favorite feature is the ability to flip calls from my handset to my mobile phone and vice versa.
People out there are always talking about support for all of these VoIP vendors. My experience is that you get better support than you'd ever see from the "big guys" and with Aptela, they provide a ton of information online as well so most of the time I can just look something up if I need to make a change.
The more I use it, the more I like it. Highly recommend it for any business.

Lots of Powerful Features, Affordable, Easy to Get Started
Had to buy IP Phones
Yes

Solid company

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I have been a customer for 4 months now, Aptela is always there to answer any questions, no matter what time it is. Last night I called at 9pm (EST) and they were there for me. Solid company!

Price, customer service very attentive
Confusing set up
Yes

Best VoIP company yet

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have recently switched from In Talk to Aptela, in high hopes of better customer service and price. I strongly recommend Aptela! Based in AZ, we have many connection problems, none with Aptela. The switch was very easy and there were no set up fees, Aptela is something to look into.

Customer service reps are very knowledgable,price is good, connection good.
none
Yes

Great service and pricing.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have used Aptela for my office for months now and never had a problem. Their pricing is very reasonable and customer service has been fantastic. I will continue Aptela for a long time to come.

Yes

Great service, definitely recommeded

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Just started using Aptela's service, my cousin is also a customer. Easy to use, great customer service!! Check out Aptela!

Customer service, prices, connection
none.
Yes

great service, awesome sales reps & csr's too!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

great service, awesome sales reps & csr's too!

great service, awesome sales reps & csr's too!
Yes

Aptela the real deal

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Our new business was looking for a VOIP provider and we remembered seeing all the adds for Vongage and decided to use a well know company. We figured that we couldn't go wrong with using a large company. Well,we were really wrong. They claimed that they were a VOIP network,but with too many problems to go into, we finally said enough and decided to switch. We started to search for a new VOIP provider. Our search finally came to an end when a friend recommended Aptela. Remembering do doing our homework this time, we felt secure that Aptela could provide what our new company was searching for. After switching we were so relieved to finally have a 1 VOIP network. Will our customer rep was very helpful, even taking calls on the weekend. The Aptela team was very knowledgeable when setting us up with their system. It was very easy and once set up, we have experienced no problems.

Great customer support Great programs
Cost
Yes

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aptela

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2005Year Founded
95%Recommend
43User Reviews

Overall Rating

4.55
4.54
91%
91%
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91%
90%

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