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8x8 Reviews

8x8, Inc. delivers small-to-mid-market businesses reliable cloud-based communication solutions that use existing high speed internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform reliably. The company caters to enterprises from different industries, such as healthcare, transportation, education, insurance, and more.

Advanced Communications Systems

Based in San Jose, California, 8x8 brings a range of products and services that offer a comprehensive set of features at a competitive cost. These include the 8x8 Virtual Office (8x8’s cloud-based VoIP phone service), 8x8 Virtual Office Pro (a VoIP phone service bundled with online fax, call recording, and web conferencing), and 8x8 Virtual Contact Center (the company’s cloud-based contact center solution). They also offer a secure and reliable Unified Communications suite that integrates 8x8’s business phone service, virtual meetings, video conferencing, and more. In addition, 8x8 supplies a line of IP phones, conference phones, and video phones from trusted brands.

Secure and Compliant Solutions

8x8 understands that businesses these days want more from their communications solution apart from excellent features and competitive cost. They also value security. 8x8 safeguards their users’ mission critical communications through a host of security and compliance measures. 8x8’s solutions are compliant to various industry standards, including PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Write your own review

All fluff, poor substance. -8x8

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3
Average: 3 (1 vote)
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10-days into evaluating 8x8...
Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance.
(I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards)
My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do.
Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support.
Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee.
Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in & out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use.
Not business class.
8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...?
Officially throwing in the towel and moving on to evaluate another VOIP service...sigh.

Sales people are friendly.
Far from business class. Tech support is impotent. Software is goofy.
No

8x8 is at best Incompetent

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3
Average: 3 (1 vote)
3
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Average: 2.4 (1 vote)

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence.

The concept, features, and equipment are right for a small business
The employees are arrogant. You will find they are short on listening skills and you'll have to talk over them to get them to stop blurting and listen. Their employees are like machines, whereby they halt and give up at the first problem they encounter. They absolutely love to shift the blame at first opportunity and leave you with hours to spend resolving any issues on your own. If you like spending hours on simple problems and dogging someone to fix simple things, this is your provider to call.
No

I will never deal with 8x8 again

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3
Average: 3 (1 vote)
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I was very disappointed in my experience with 8x8, and will never do business with them again.
To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. That’s fine for a call center solution, but not for a work desk where people don’t wear their headsets all day long. There were other feature problems as well.
I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day.
To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund.
Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third.

None.
Lacks basic functionality (soft phone will not ring PC speaker when phone is in headset mode, voicemails are emailed to ALL hunt group members, etc.). Deceptive marketing practices (30-Day Money-Back Guarantee not yet fulfilled, no promise to refund ALL money), and sales staff doesn't understand product.
No

8x8 Tech and Sales Sides Don't Communicate

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3
Average: 3 (1 vote)
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2.8
Average: 2.8 (1 vote)

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs.

Reasonable pricing
Tech and sales sides of 8x8 constantly pass the buck on hard questions, or on responsibility for problems.
No

The Best!

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This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day.

Reliability--they are always there. Support--they are quick and just do what I asked them to do. Price--no one beats their price.
Their international call rate is not the cheapest, but close. None other than that.
Yes

8x8 Works Great

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We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office.
If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8.

Prompt customer service, great mobile integration feature to integrate it with your cell phone
Yes

8x8: Completely Satisfied

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I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service.

Easy setup, great customer service, great price.
I have not found any cons with the 8x8 service.
Yes

RAVING 8X8 FAN!

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First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I can’t say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and they’ve never let me down.
They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldn’t know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. There’s even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail.
My number one concern was voice quality, and over the last two years I am extremely pleased to say that we haven’t had any issues. In fact, we’ve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8!
RAVING 8X8 FAN!

Easy Setup, Great tech support, tons of features and at a great price!
None noted!
Yes

Love 8x8

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Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8.

Customer Service is remarkable. The new cordless phones are a great addition.
Yes

8x8: Legendary Support

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Average: 5 (1 vote)
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We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price.

Reliable Service, Great Feature Set, Legendary Support
Yes

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8x8

San Jose , CA
United States
1996Year Founded
71%Recommend
71User Reviews

Overall Rating

3.8
3.97
80%
75%
84%
73%
79%

Service Locations

  • United States
  • Canada
  • UK
VoIP app

The Skinny

As one of the oldest and largest providers in the VoIP market, 8x8 has an advantage of experience and broad market share. That means that 8x8 can offer multiple tailored plans to meet your business needs: 8x8 has, appropriately, eight different plans, from Unified Communications plans, to Mobile Solutions, to SIP Trunking, and specific faxing plans.

8x8 also offers residential plans, all with a similar theme: freedom from minute limits. Each plan offers some variation on unlimited calling. Freedom Unlimited offers unlimited calls within the United States and Canada, Freedom Unlimited Global offers the same deal, but with unlimited calling to 40 frequently called nations around the world. Sign up for Freedom Annual to secure savings on unlimited calling for one year.

the rub

The Rub

For businesses, 8x8 offers a rich business phone system in the cloud. Their business phone service plans come with two options: Virtual Office and Virtual Office Pro, both of which included unlimited calling and a host of features that businesses need to be powerful and productive. Both tiers have access to US-based support, and integration with Salesforce, NetSuite, and Zendesk. These business phone plans can be combined with one of 8x8's VoIP service plans: Metered Extension, Unlimited Extension (most popular), or Global Extension.

8x8's Unlimited Extension plan gives users unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. On top of this, customers get free in-network calls with any 8x8 customer worldwide (Disclaimer: calls to mobile, premium, special, and information service numbers are not included in this). The Metered Extension plan offers unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls. And the Global Extension plan is essentially like the Unlimited Extension plan with the added bonus of unlimited calls to select international locations (see provider site for details).

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Bottom Line

8x8 brings the best in business phone systems, stressing advanced phone features combined with collaboration and mobility at a cost you can afford. Their service plans use your existing broadband connection to provide you with Unlimited Calling as well as access to CRM integration, instant messaging/chat, and mobile apps. They pride themselves in providing VoIP solutions that are flexible enough for your business, yet secure and reliable enough where you will never feel confident in your phone system. Furthermore, 8x8's global reach makes it easy to call and connect all over the world.

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Awards

8x8 has received the following awards:

  • Voted Industry leader in Unified Communications vy Gartner Magic Quadrant
  • Voted Top Hosted VoIP Provider (5+ years!) by Infonetics Research
  • Voted Top 25 Best Small Companies by Forbes
  • Earned CloudTrust Enterprise-Ready Ranking by Skyhigh Networks
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Our Two Cents

For a VoIP provider that specializes in innovation and award-winning services, 8x8 is a good choice. By choosing 8x8 as your VoIP provider, you are signing up for a secure, enterprise-grade cloud solution that gives you the flexibility your business needs. They combine affordability with reliability in their Virtual Office and Virtual Office Pro VoIP solutions, both of which offer US-based support, unlimited calling, integrations, and a number of VoIP-ready features (like auto attendant, conference bridge, music on hold, etc.) that will help you to connect and collaborate with your employees and your customers. Easily add Metered, Unlimited, or Global Extension service plans to meet the needs of your employees.

Plan Info
Plan Name Virtual Office
Plan Summary With Unlimited Calling and a U.S. based support team, Virtual Office from 8x8 is a powerful business VoIP service that easily lets you communicate and connect. Their cloud-based phone solution ensures that you are getting advanced phone features at a price that can help you save up to 50% on your monthly phone bill.
Key Features
  • Unlimited Calling
  • Mobile Apps
  • Call Management
  • Easy Set-Up
Notes Upgrade to Virtual Office Pro to get Call Recording, Web Video Conferencing, and Internet Faxing. Call Monitoring also includes Barge and Whisper features. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $39.99
    Promo Price $19.99
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee $59.99
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year postpay : $19.99 / mo.
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Virtual Office Pro
    Plan Summary Virtual Office Pro is the best value for business VoIP. On top of the unlimited calling, mobile apps, US-based support, and full feature list, you get Web Conferencing with Video, Internet Faxing, and Call Recording. It is an all inclusive cloud communications phone system that brings you the best of a hosted PBX
    Key Features
    • US-based support
    • Unlimited calling
    • Web Conferencing
    • Call Recording
    Notes Virtual Office Pro has all the features of Virtual Office, PLUS Web Conferencing with Video, Internet Faxing, and Call Recording. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $49.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year postpay : $49.99 / mo.
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions No
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Metered Extensions
    Plan Summary Similar to 8x8's Unlimited Extensions offering, the Metered Extensions plan gives you unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls.
    Key Features
    • 30 Day Guarantee
    • Unlimited Outbound
    • Free Inbound Calling U.S.
    • Local Tech Support
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer $24.99 for Virtual Office; $34.99 for Virtual Office Pro
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 250
    Add'l Local Min. Cost $0.030
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.029
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Unlimited Extension
    Plan Summary This is the most popular extension service plan offered by 8x8. With it, you get unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. An unlimited extension includes unlimited worldwide network calls with any 8x8 customer, business-class voicemail and a unique direct inbound dial (DID) telephone number.
    Key Features
    • Most Popular Ext. Type
    • Unlimited Calling
    • Business-Class Voicemail
    • Unique DID
    Notes Any outbound calls to mobile phones, premium, special, and information service numbers are not included in the unlimited international destinations. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $39.99
    Promo Price N/A
    Price Disclaimer $39.99 for Virtual Office; $59.99 for Virtual Office Pro
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Global Extension
    Plan Summary If you make a lot of international calls, then the Global Extension plan is a good choice for you. It is very similar to the Unlimited Extension plan except that you get the additional benefit of unlimited calls to select international locations (see provider for country list). International rates apply on all countries not listed on the included international locations.
    Key Features
    • Unlimited U.S. Calling
    • International Calling
    • Business-class Voicemail
    • DID Telephone Number
    Notes See site for select international locations. Upgrade to the Virtual Office Global Pro Plan to also include web conferencing, Internet fax and call recording. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $79.99
    Promo Price N/A
    Price Disclaimer $79.99 for Virtual Office; $89.99 for Virtual Office Pro
    Setup Fees $39.99
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Call Center Software
    Plan Summary 8x8's call center software is a virtual solution, and therefore requires no on-site hardware. It is easy to deploy, and offers a number of call center software features that will help you enhance your call center operations.
    Key Features
    • Cloud-based
    • Skill-based Routing
    • Reliable
    • Feature-rich
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance -
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 SIP Trunking
    Plan Summary 8x8's SIP Trunking option is a flexible VoIP solution that is scalable to any business of any size. With unlimited (and free!) on-net calls and unlimited concurrent calls, 8x8's SIP Trunking solution aims to help your business save on high quality digital voice. Enjoy low up front costs and rapid deployment that utilizes an award-winning 8x8 digital voice network.
    Key Features
    • Unlimited lines
    • Easy customization
    • Keep your existing system
    • E911 and CALEA compliant
    Notes 3 different contract options. Prices vary depending on contract length. Add pre-paid nationwide minute bundles with low per-minute rates. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 Yes
    	
    Toll Free
    Setup $0.00
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup 0
    Monthly $20.00/mo./line
    Included Pages 0
    Add'l Pages Cost 0
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. 1000
    Add'l Long Distance Min. Cost $0.030
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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