In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Teledynamic Communications vs Windstream
Compare Teledynamic Communications vs Windstream. Find out whether Teledynamic Communications or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Teledynamic Communications and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 7 Reviews
Overview:
Teledynamic Communications provides the top PBX systems, VoIP, and hosted PBX in the industry today. In terms of business VoIP services, Teledynamic Communications offers multiple plans to suit your individual telecommunication needs....
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2002
- Website: windstream.com
- Headquarters Country: United States
- Founder Year: 1997
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
As a recent customer I'd like to post feedback on working with Teledynamic Communications, specifically in regards to customer service . In my first conversations with Mr Kremlacek, I recognized I new very little about what I really wanted or needed to have installed to cover my communication needs as a business owner. He was able to explain what my system needed to do for me, and what type of options (and prices) were available. It was obvious that he had an extensive backround in setting up communications systems for businesses like mine. After some coaching, I was able to make a decision based on my needs and made a purchase on one of his recommended systems. The components arrived and the contracted installer came in and "took care of business". The install and startup had a few minor delays but were all dealt with promptly, and in this case the system performed just as promised. I suppose to get to the point, the products I purchased were relatively generic and available through several vendors. The coaching, recommendations, installation and system follow-up were exceptional. In this case I felt I needed to give feedback "when something went right" and to say I appreciated what I considered exceptional customer service. Thank you for the great service, Rob Lanoy
If you have a problem with Windstream's internet or telephone service expect to be on the phone for at least thirty minutes. It takes a least five minutes to even talk to a person while you are forced to listen to all their advertisements and other garbage that you are not interested in and don’t want to hear. Then after forcing you to give your name and the last 4 digits of your SSN three times, you ask your question and they put you on hold for ten to thirty minutes. The last time I called to report that my service wasn't working, I was on the phone, mostly on hold for almost an hour on a call that shouldn't have taken more than two minutes. If your internet or phone is not working, and they have to send out a technician it takes about ten days to two weeks. I called Thursday and was on the phone for an hour waiting on hold, time after time, I was told it would be fixed on Friday the next day. They lied. I called again on Monday and was told it would be the following Monday, (another 7 days) before they would send a technician. In the meantime, I am being charged for the time I am without service. His excuse was, I can call Windstream and they credit those ten days. However, because they will put you on hold, that takes at least another thirty-minute phone call. And, far worse, you are without your internet or landline telephone service. Needless, to I canceled the service and went with a different provider. Even after I finally got to talk to a person, to punish me for canceling, she put me on hold for over thirty minutes when it should have taken about sixty seconds. Naturally, she is polite and doesn’t tell you she is putting you on hold to punish you. Anyone that values their time, should never get service from Windstream. Now if you are a new customer, you quickly get to talk to a person and they will not put you on hold because if they did, you might hang up and they wouldn’t get your money.
We have an office with about 12-15 users (some are part-time so it depends on who is in). We are a legacy Broadview user. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. I learned this from a Windstream employee when I called for technical support. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. After installing the new product the external contacts did not port over. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. Separately, a Windstream sales person recently tried to conn us into a five-year contract. We are looking for a new provider right now!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
