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Jan 10, 2019
Teledynamic Communications vs Vitelity
Compare Teledynamic Communications vs Vitelity. Find out whether Teledynamic Communications or Vitelity is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Teledynamic Communications and Vitelity and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 2 Reviews
Overview:
Teledynamic Communications provides the top PBX systems, VoIP, and hosted PBX in the industry today. In terms of business VoIP services, Teledynamic Communications offers multiple plans to suit your individual telecommunication needs....
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
Provider Info
- Website:
- Headquater Country:
- Founder Year: 2002
- Website:
- Headquater Country:
- Founder Year: 2004
Plans Available*
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Users Average Rating
Recent User Reviews
As a recent customer I'd like to post feedback on working with Teledynamic Communications, specifically in regards to customer service . In my first conversations with Mr Kremlacek, I recognized I new very little about what I really wanted or needed to have installed to cover my communication needs as a business owner. He was able to explain what my system needed to do for me, and what type of options (and prices) were available. It was obvious that he had an extensive backround in setting up communications systems for businesses like mine. After some coaching, I was able to make a decision based on my needs and made a purchase on one of his recommended systems. The components arrived and the contracted installer came in and "took care of business". The install and startup had a few minor delays but were all dealt with promptly, and in this case the system performed just as promised. I suppose to get to the point, the products I purchased were relatively generic and available through several vendors. The coaching, recommendations, installation and system follow-up were exceptional. In this case I felt I needed to give feedback "when something went right" and to say I appreciated what I considered exceptional customer service. Thank you for the great service, Rob Lanoy
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.
After 10 emails asking for an update I finally have decided to stop using this company. They really just don't care. If it works it works but when it breaks they just sorta get it fixed when they can. Too many outages!!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
