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SimpleSignal vs voip.ms
Compare SimpleSignal vs voip.ms. Find out whether SimpleSignal or voip.ms is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SimpleSignal and voip.ms and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 23 Reviews
Voip.ms is a wholesale VoIP provider that offers call origination and termination throughout the United States, Canada, and select international locations. Voip.ms has various server locations throughout the world, with low calling rates and free...
- Headquater Country:
- Founder Year: 2003
- Website: www.voip.ms
- Headquater Country:
- Founder Year: 2004
Users Average Rating
Recent User Reviews
Multiple landlines being used. All lines have quality issues and at times so bad customer can not be understood. It sounds as a really bad connection as if a cell phone where being used and it was breaking up. After 3 months of verified problems they finally came out and determined some of the equipment was bad. After replacing some of the equipment we were back and operational with no problems. Now the same problem has come back up and we are again having to use our personal cell phones for company use even though we are paying close to $600 a month for their services. Quest came out and stated that there equipment is not even all hooked up. We can not get a simple signal technical off of their computer monitoring program to physically come out and look at their equipment. Also internet connection is really slow and at times don't even work. Simple signal states that if the other company that shares the lines is watching a video on the internet it will cause interference with the phone lines. $600 a month seems pricy if you can't use internet connection and phone lines at the same time. My cell phone is capable of this and it only runs $100 a month
Great sound quality, very creative staff. The team put together my phone system for me, asked me how i imagined it could work in a perfect world, then built the system to those specifications (i didn't know they could do it the way i described, but it's great). The training staff was very prompt and friendly, got my team up to speed on the new features that will keep my co-workers in contact. Provisioning team helped keep the setup simple, pre-programmed everything so i just needed to plug in phones around the office. The support team has also been great, tweaking my setup for me, very nice. Service has been very reliable, very happy with the quality and sound.
I have been using Voip.ms for over 6 years and transitioned to them slowly to ensure that we had no problems. We are now running 12 lines and have had virtually zero down time over the last 24 months. As I am a bit of a tinkerer and tweaker with ATAs, I have had a few minor glitches - mainly self inflicted - which the boys in customer service were ready, willing and able to help cure. I have NEVER had a problem with customer service.It is important to realize that they know THEIR system inside and out - and can often assist with basic info on the ATAs and other client owned equipment - but that is NOT their job. VOIP by itself is a tricky thing to play with. The basic features of VOIP.ms are typically not to hard to master. And they add feature after feature as they continue to develop their products. I had used 2 other VOIP services before deciding on VOIP.ms - and neither came even close to the quality and service that VOIP.ms has provided. I have had contact with probably all their customer service reps to help me through the changes that I have made (and sometimes messed up), and have never had even a mediocre experience. It has always bee FIRST CLASS!
I needed to call a US embassy this week. INTL calls are blocked on all accounts until you submit your ID to their online form. Form says they'll unlock INTL calls within 24 hours. That was Thursday. Still ignored through Wednesday, I had to go into chat but INTL calls were now clearly unlocked to make INTL calls. When I went to make the call, their servers were not configured to allow service. I'm not a novice at SIP clients and following their setup guides. The problem really was they hadn't configured routing correctly on their server. I informed them and they blamed the inbuilt Android SIP client and asked I used Zoiper. Same problem with Zoiper because they hadn't setup the routes in their server. I even sent them a screen recording and screenshots making it all unmistakable the problem was on their end. A day later, without apologizing for not acknowledging the problem was on their end and wasting a bunch of my time, they messaged back "it's possible to enable the routes to your account for the destination you've reported, however, please note that calls to this destination will have a rate of $0.34" That's interesting because their call rate sheet advertised $0.06. I say go ahead and do it because I don't expect them to lose money and I just want it working finally. They promise they've "enabled the routes." Another day later, nope, yet again they failed to actually do it. I inform them. The say they'll fix it. Another day later I try a final time. Nope still not fixed. I sign up for Google Voice which works immediately and just say they handled fixing it exceedingly poor. Their response...not an apology but suggesting I was using the incorrect dial codes which was demonstrably wrong given our correspondence and the screen recording I'd sent them.