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SageVone vs netTALK
Compare SageVone vs netTALK. Find out whether SageVone or netTALK is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and netTALK and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 28 Reviews
netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so...
- Headquater Country:
- Founder Year: 2006
- Website: nettalk.com
- Headquater Country: United States
- Founder Year: 2008
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
I tried this after the recommendation of a friend who told me it could be a bit bumpy setting up but good afterwards. So I tried it and went for some surprises: 1. the device stayed 3 weeks at the logistics provider waiting for customs clearance 2. after receiving the device, the setup was fairly easy, but 3. once everything was done, I could make calls from the device as well as from the App, but 4. I could not receive calls, no one could, neither from a cell, a landline or the app. 5. It tooks emails every day for 7 days telling them that the problem was coming from the number itself (I got a recording telling me the number was not assigned) 6. every day for 7 days, they kept telling me to unplug and plug the device, even though it was obvious the device WAS working, as was the app. 7. I told them to call that number to hear the recording, they did but stopped after 6 rings, not even waiting for the voicemail to kick in. 8. I had to once again ask them to call the number and leave me a message, so that they could see they couldn't do it. 9. Finally at that point they talked to their administration team and guess what? the problem was from the number itself. 10. they said they could fix it but it would take time. They proposed to choose another number instead. 11. At that time I decided to give up and asked for a full refund. 12. They asked me to ship the device and send them a picture of the shipping receipt for a refund. 13. After shipping, they told me the shipping refund was only possible for US customers 14. Perfect timing... a coincidence, you think? Suddenly they become smart. Conclusion, unless you are in the US, stay away from these guys, it will get worse until they disappear. I am switching to Ooma, several other friends have been using Ooma from 4 years now, no trouble, so I will trust them, I'm waiting for the device.
Don't throw out your landline if you get this - the service is unpredictable on netTALK sometimes it works most of the time when really need it it doesn't without having to do a bunch of plugging and unplugging of the duo device. I have come to count on it not working when I need it so always restart device. Another annoying issue is that it cuts off calls after 10 or 15 minutes which is aggravating if you are on hold in a queue. Don't bother with support they waste your time telling you the same stuff - certain ports need to be opened, which I had opened after the first call to them. If you do feel the urge to live on the edge and purchase this service in Canada note that for the basic 1 year subscription the advertised $49.95 does not include just over $11 in additional fees and this is in US dollars so by the time you are finished at current exchange rates you are looking at over $80 Canadian.