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HyperDog Digital vs Windstream

Compare HyperDog Digital vs Windstream. Find out whether HyperDog Digital or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of HyperDog Digital and Windstream and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 20 Reviews
  • 7 Reviews
4.25
1

Overview:

Hyperdog Digital offers residential and business VoIP plans to best accommodate your communication needs. For low monthly fees and unbeatable deals, Hyperdog Digital provides customers with a wide variety of plans.

Hyperdog has two basic...

Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...

Provider Info

  • Website:
  • Headquarters Country:
  • Founder Year: 1990
  • Website: windstream.com
  • Headquarters Country: United States
  • Founder Year: 1997

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included 1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad. 2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me. 3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router. 4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me. 5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages. These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers. Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit. This company is a very small Canadian company with a very small staff. The company’s name in Canada is Digital Voice(http://www.digitalvoice.ca/). I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they charged me. Their phone service also has very limited features. I missed the ‘block anonymous calls’ and ‘Do not Disturb’ features from my previous company. With the features that they do have, the caller ID does not show names and message light does not blink. In my opinion this company is not ready for the prime time. As a phone company, they can not provide the basic free of problems service to their customers. They don’t have enough staff to properly serve their customers. Their service features are very limited compared with other internet phone companies. I would not recommend them to anyone. p.s. The tech support manager promised to refund my shipping costs earlier because all the problems I was having. But when I actually decided to leave the company and asked for the refund, he ignored all my calls and emails. After a month of repeated contact with the company (I had to contact their sales to reach their administration), they finally agreed to refund my shipping but they refunded only the shipping from the company to my home but did not refund the shipping from my home back to them.

voipuser0 September 1st, 2009

I just wanted to make sure I got out here and gave my kudos to HyperDog Digital! They have been great and have helped make our transition to VoIP a breeze. Their customer service is top notch and our call quality has been great! Keep up the good work!

Jeffafa August 12th, 2009

If you have a problem with Windstream's internet or telephone service expect to be on the phone for at least thirty minutes. It takes a least five minutes to even talk to a person while you are forced to listen to all their advertisements and other garbage that you are not interested in and don’t want to hear. Then after forcing you to give your name and the last 4 digits of your SSN three times, you ask your question and they put you on hold for ten to thirty minutes. The last time I called to report that my service wasn't working, I was on the phone, mostly on hold for almost an hour on a call that shouldn't have taken more than two minutes. If your internet or phone is not working, and they have to send out a technician it takes about ten days to two weeks. I called Thursday and was on the phone for an hour waiting on hold, time after time, I was told it would be fixed on Friday the next day. They lied. I called again on Monday and was told it would be the following Monday, (another 7 days) before they would send a technician. In the meantime, I am being charged for the time I am without service. His excuse was, I can call Windstream and they credit those ten days. However, because they will put you on hold, that takes at least another thirty-minute phone call. And, far worse, you are without your internet or landline telephone service. Needless, to I canceled the service and went with a different provider. Even after I finally got to talk to a person, to punish me for canceling, she put me on hold for over thirty minutes when it should have taken about sixty seconds. Naturally, she is polite and doesn’t tell you she is putting you on hold to punish you. Anyone that values their time, should never get service from Windstream. Now if you are a new customer, you quickly get to talk to a person and they will not put you on hold because if they did, you might hang up and they wouldn’t get your money.

DC Wornock October 10th, 2023

We have an office with about 12-15 users (some are part-time so it depends on who is in). We are a legacy Broadview user. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. I learned this from a Windstream employee when I called for technical support. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. After installing the new product the external contacts did not port over. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. Separately, a Windstream sales person recently tried to conn us into a five-year contract. We are looking for a new provider right now!

Small_Office_User December 18th, 2020
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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