As one of the best-selling VoIP devices, magicJack has allowed people to use their Internet connection to make both mobile and landline...
hostmonster.com vs Windstream
Compare hostmonster.com vs Windstream. Find out whether hostmonster.com or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of hostmonster.com and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 6 Reviews
Hostmonster.com provides excellent business web hosting services -- cheap and affordable, too. With a 1-click install for over 50 scripts and US-based tech support, hostmonster is perfect for webmasters of broad experience levels. With no long-...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
Users Average Rating
Recent User Reviews
Initially I was unsure... HostMonster's website promises so much and at such a good price, it made me wonder... However, I didn't wonder for long. These guys delivered in a big way. Their customer support is unparalleled. The longest I have ever had to wait for a response was 5 minutes. If for some reason your request is complicated or challenging, they will tell you and have been right on about the amount of time it would take. Account Setup was EASY! I was on live chat for about three minutes and immediately after, I was able to set up the account in FIVE minutes. I now have four websites hosted with HostMonster. Two of which they migrated from a previous host for FREE, and the other two they installed Wordpress and Pligg (+3 premium modules) for FREE. As you can tell, I am a firm believer of HostMonster and really have nothing negative to say about this web hosting company.
It has been and is still a smooth ride right from the beginning with HostMonster. All the technical support is transparent and their "Help" categories are well written and right to the point. Actually, I cannot rate their customer relations since I have never had to deal with them; everything has worked fine. I have never received a complaint or experienced any problems about speed or access to my site. The price is competitive and I feel I am getting a lot more than what I have paid for. I am extremely pleased with all aspects of HostMonster!
We have an office with about 12-15 users (some are part-time so it depends on who is in). We are a legacy Broadview user. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. I learned this from a Windstream employee when I called for technical support. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. After installing the new product the external contacts did not port over. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. Separately, a Windstream sales person recently tried to conn us into a five-year contract. We are looking for a new provider right now!
Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …