Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
GlobalPhone vs Mitel MiCloud Business
Compare GlobalPhone vs Mitel MiCloud Business. Find out whether GlobalPhone or Mitel MiCloud Business is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of GlobalPhone and Mitel MiCloud Business and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 9 Reviews
- 24 Reviews
GlobalPhone is dedicated to providing high-quality telecommunication services to the international community. Since GlobalPhone's creation in 1995, the company has been hugely successful. Serving over 500,000 customers in over 130 countries and...
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact...
- Headquater Country:
- Founder Year: 1995
- Website: mitel.com
- Headquater Country: Canada
- Founder Year: 2001
- MiCloud Office Elite - $29.99
- MiCloud Office Essentials - $19.99
- MiCloud Office Premium - $24.99
- Mitel MiCloud Business Advanced - $20.00
- Mitel MiCloud Business Extension Only - $12.50
- Mitel MiCloud Business Extension Only with Voicemail - $15.00
- Mitel MiCloud Business Lite - $17.50
Users Average Rating
Recent User Reviews
I administer a medium size VOIP environment comprised of 1200+ Cisco phones, various gateways type and typical TDM circuits, naturally the idea of utilizing SIP trunking was always at the back of my mind however a lot of homework needed to be done to effectively introduce the new service into a well established business environment to provide the expected cost savings and maintain traditional voice quality. We did choose GlobalPhone after an extensive research and evaluating process of many of the available products in the market, six month or so after the implementation of the service and we can’t be any happier with the service. Excellent product.
I have been a GlobalPhone customer for about 6 months. Their service has worked easily and very well. During setup and configuration, they were easily accessible by phone and email for help and handled the configuration themselves based on our input. Their rates are competitive and easily understandable without hidden costs. They also coordinated transfering our phone numbers and any other issues we had. - Erik Pelton (Erik M. Pelton & Associates, PLLC)
Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good. You cannot get a rapid response to serious issues that are impacting service. When you do get a response, the tech is incompetent. You can end up waiting for a week or more while the problem is supposedly being addressed, and then find out it was not resolved due to incompetence. We have been forced to cancel our contract as a result, as this is a business critical function.
This is in regard to some of the posts I have read here. We installed a Mitel Hosted service and have received excellent support and call quality. I have a bit of data background and really understand what it takes to make this hosted thing work which is...INFRASTRUCTURE. Not only the cat5/6 cable and terminations done properly but the Power over Ethernet switches need to be configured/managed by someone familiar with voice priority. Another big issue is that many Internet providers configure their cable modems with SIP ALG turned on which is a no no regarding the Mitel product. Mitel is not SIP and that feature causes a lot of issues. Another provider mistake is the fact they they quite often have the internal Firewall turned on in the cable modem...another feature that causes problems. Probably the biggest factor of all is the provider or person that sold you the service..if you ask me it should always be from a Mitel Dealer/Partner... that is someone that understands the product, how it works and how to make you happy. We deal with the Mitel Partner on any issue that arises and always receive great support. You have the option of calling Mitel directly but just like any other large organization you have to deal with "HOLD TIME" Anyone can purchase a hosted product on line but i highly discourage that. Utilize someone that really has a background in servicing that type of product (Mitel or any other) and is willing to commit the time and resources necessary to get you through this not so easy transition.