close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

DLS Internet Services vs ShoreTel Sky

Compare DLS Internet Services vs ShoreTel Sky. Find out whether DLS Internet Services or ShoreTel Sky is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of DLS Internet Services and ShoreTel Sky and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 13 Reviews
  • 36 Reviews
4.9
4.4

Overview:

DLS Hosted PBX

DLS Hosted PBX offers a powerful, easy-to-use PBX engine for a very small service fee on top of that.

PBX Engine costs:

  • Class A: up to 30 seats for $195 a month
  • Class B: 31-150...

ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction. 

ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1995
  • Website: www.shoretel.com
  • Headquater Country: United States
  • Founder Year: 2000

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

The entire DLS team were great. We brought two offices and a number of telecommuters under one phone system for the first time with DLS. We were gun shy after a dismal experience with one office?s deployment of a VOIP from one of the phone giants. After a lot of time, money and worst of all downtime all we had was an expensive sophisticated system from which we could only make calls and get voicemails. At least, we usually could do those things. Enter DLS. They stayed on top of our concerns from day one, helped us with the fiascos created by the losing carriers, and made sure things just plain worked. No pie in the sky bologna. They delivered on every aspect that was under their control and many that weren?t. The negligible down time we experienced was due to the other carrier dropping the lines one week early, but DLS responded immediately. They helped us develop a reasonable and cost effective set up that has drastically improved our connectivity and lead to a more unified identity. The features in general are great. My favorite is the online panel that allows us to see whether employees in other locations are available before transferring a call. The ability to offer another staff member?s help immediately instead of adding to the pile of voicemails that need to be returned is a big timesaver.

mlaird June 20th, 2012

I have used DLS as a provider for both my consumer and business Internet and VoIP services for over 8 years. The combination of a localized support staff, great pricing models and very impressive technical skills has led me to recommend them to all of my friends/colleagues that have been in the market for their type of services. Much better to deal with than the giant providers.

mnamna June 11th, 2012

Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.

FrustratedCustomer March 24th, 2017

Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.

Zeek4M February 12th, 2016
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

ringcentral logo
1
RingCentral

We bought service from Ring Central and thought it would save money by merging the phones and webinar. It did connect both but the lines turned into...

November 10th, 2018 - Andy Pazz
magicJack logo
1
magicJack

they send an email "It’s never too early to renew your home phone service Renew today Your magicJack subscription will expire on 11/17/2018, but you...

November 9th, 2018 - MiFi6620L

Most Recent Blog Posts

business voip and unified communications concept
This Month in Telecom: October 2018

This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...

Nov 01, 2018
digital transformation concept
Q&A with Yorktel: on Digital Transformation and the...

The role of digital technologies in today’s modern business setting is rapidly shifting from just being a driver of operational efficiency into a key enabler of innovation and accelerator of...

Oct 27, 2018