Nextiva vs Cyclix Networks
Compare Nextiva vs Cyclix Networks. Find out whether Nextiva or Cyclix Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Nextiva and Cyclix Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 206 Reviews
- 1 Reviews
Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers...
The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that...
- Nextiva Office Enterprise - $29.95
- Nextiva Office Pro - $19.95
- Nextiva Office Pro Plus - $22.95
- Business-Connect - $17.95
- Enterprise Plan - $0.02
- SIP Trunk Plan - $24.00
Users Average Rating
Recent User Reviews
Nextiva lied to us to get us to sign a contract. We have roughly 60 Extensions and they promised to have us switched over from our current provider- VONAGE BUSINESS within 30 days. 6 Months later we were still not switched over. We were paying for two different phone systems to a tune of $7,000 a month. Bottom line.. do no trust them. They will lie to you just to get you to switch over to them and in the end the service is inadequate- the salesmen are liars and the support is terrible. They hire people who don't know what they are doing and in the end the consumer suffers. Then as we are trying to leave NEXTIVA they hold our numbers hostage for a few more months until we filed a complaint against the FCC. These people are unbelievable- We tried to switch from Vonage to save some money but the service and support isn't worth the savings- just saving 20% for more headaches and grief. TRY ANYONE ELSE EXCEPT FOR NEXTIVA
Nextiva is by far one of the best companies that I have done business. We had several hiccups with our service, and had to call their support team. They were unbelievable. Very calm, and answered all of our questions. You could tell that they wanted to make sure that we were 100% satisfied. Our phone representative Jeff stayed on the phone with us for an hour and half. Five stars all around and for once if need to, I look forward to speaking to their customer service team.
I've been involved in every step of the process of replacing a myriad of phone systems that we maintain between about 18 sites. We wanted a unified solution for all our locations regardless of state lines and network capabilities. Cyclix has taken care of that in spades. We're operating multiple voip lines on 1mbps pipes over VPN tunnels and the quality of the audio is still there! Our old phone bill has already gone down enough to cover 2/3rds of what we pay for our new service and there are still multiple lines to cut over from the old vendor that would more than cover the cost of monthly operations. Support is readily available and dedicated to making sure problems get solved while you're on the phone, not during a callback when it gets escalated to a higher level technician. All tiers of support are pleasant and knowledgeable at their level of proficiency. I'm not quite sure the feature set would be capable enough for an enterprise grade operation but you'd probably be running your own in house system at that point anyway. For an SMB company, everything you'd need is available and running out of the gate. The only issues I have at the moment are with phone quality and training. The Polycoms we've received seem to have a higher than normal failure rate but we've received replacement devices promptly and they come preconfigured. Your mileage may vary, but it might be worth considering using a Cisco phone system to get a more stable desk set. The training program was recently designed and could use some work. I think once they get the kinks worked out, there could be a lot of benefit there, but it's not quite up to snuff yet. It's also worth noting that we haven't had a single service outage during our time with them. Overall I'm very pleased with our service and would definitely chose them again for our phone system.