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Nextiva vs Cyclix Networks
Compare Nextiva vs Cyclix Networks. Find out whether Nextiva or Cyclix Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Nextiva and Cyclix Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 180 Reviews
- 3 Reviews
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The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that...
- Nextiva Office Enterprise - $29.95
- Nextiva Office Pro - $19.95
- Nextiva Office Pro Plus - $22.95
- Business-Connect - $17.95
- Enterprise Plan - $0.02
- SIP Trunk Plan - $24.00
Users Average Rating
Recent User Reviews
Worst experience of my life with a service provider! I was lied to on what the system could and couldn't do and when I finally realized it (after wasting 2 weeks of my time trying to make it work!) I've sent 4 tickets to support asking to cancel the contract they forced me to sign and all I get is an email back saying they will "get back to me shortly" but NO ONE EVER GETS BACK TO ME! I've also spent HOURS on the phone with their customer service and after leaving me on hold forever they come back on the phone and tell me someone will call me back within the next 24 hours, that was A WEEK AGO!!! SERIOUSLY???!!! Am I the only client they decided to completely ignore or are all these amazing reviews a LIE? How can a company have SO MANY raving reviews but then ignore a client for 3 weeks and get away with it?! This is insane! I will at least try to post this on any and every site I can think of because it feels that the only time you get any service now days is if you take to social media! That's the only time company's listen to you nowadays!!!
I was promised phone and fax and text message service. The text message service didn't work. Messages wouldn't come through to me unless I was actively in the nextiva app. If I wasn't in the app, messaged that were sent to me would NOT be in the app when I opened it. They just disappeared. Without the ability to have functioning text messages, I gave them a chance to fix it. They rebuild the text messaging service for me. Did not fix the problem. I tried to quit nextiva and get a refund because their product didn't work as promised. I was lied to the entire process with customer service about getting help regarding cancelling and a refund. Nextiva keeps saying there is a signed contract for 1 year and they can't give a refund, or a early termination. They can't grasp that, yes, there is a contract and they did not live up to it by failing to provide function text messaging. Bad product and bad customer service.
We are a medical office who used Ring Central. After time we realized we needed to expand. After shopping around we found Cyclix and everything was great ever since we start our process. They helped us every single step of the way and were very dedicated. The system has been functional for some time. The best part was the transition, we did not even realized it happened! We are happy with their fax system. It was the main reason for us to switch due to lost faxes with Ring Central. The call clarity is great. The pricing is amazing. I cannot say enough about the staff, especially Emily, she has been helping our company an immense amount with us fine tuning the system the way we need it to function at an efficient pace.
This review comes from a global operation with over 1000 employees and over 60 locations in the USA and Canada. We used Cyclix redundant SIP Trunk product which simplified our VoIP Enterprise Solution. We've managed VoIP phone systems since the early 2000's when they were first being introduced. We slowly transitioned from PRI/T1 technology to SIP with Cyclix over the years with a near flawless transition. Voice quality never suffered. As always with any transition we did have some hurdles or incompatibilities but the Cyclix support engineering staff helped resolve and even provide guidance to our integrator. I would highly recommend Cyclix to any Small to Medium sized business looking for SIP Trunk Solutions or Hosted solutions.