magicJack vs Cyclix Networks
Compare magicJack vs Cyclix Networks. Find out whether magicJack or Cyclix Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of magicJack and Cyclix Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 230 Reviews
- 1 Reviews
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that...
- Business-Connect - $17.95
- Enterprise Plan - $0.02
- SIP Trunk Plan - $24.00
Users Average Rating
Recent User Reviews
I have been a MajicJack customer for a long time. I have praised it and recommended it to many since it was very useful. I had initially paid annually for about 5 years and last year I decided to pay for the 5 year plan since I didn't think it would come to this at all. Starting several moths ago, it stopped working, giving me an error message when I try to open it. I have tried to contact customer service several times and today finally I was able to chat and was placed 10 in waiting line! "Woo hoo" I thought. It finally came my turn and I started to chat with Mr. Byron C. I explained the issue. He checked to see if the serial number matches the service I have paid for till 2022 and it did. Then he said, regarding the error I was getting " Byron C: Not a problem. We will need to update the device's firmware. Do you know what kind of operative system does your computer run? Is it a Windows computer or a Mac computer?" . So he tried to give me a link, which was downloading a file with a weird extension so I had to go to website he sent to get the executable, still got another file with a weird extension that Windows didn't know how to run. But I changed the extension to ".exe" and then got the upgrade to run. But I still got the "Invalid Serial Number (oracle_magicjack:live)" error which is exactly what I got before as well. then Mr. Byron C said: Byron C: Please follow this steps: 1. Go to Windows start menu and type Device Manager and click on the result you get. 2. It will open a new window, go to DVD/CD-Rom Drives and Click on the one that says YMaxCorp. 3. Do a Right Click and go to Properties. 4. Then Go to the Details tab. 5. On the drop down menu go to Device Instance path. 6. On the value box there will be an information, please copy and paste the information on this chat. And when I gave the information, now the issue is the MajicJack unit is not working. His exact words "Deshika sadly the device is not working that is the reason why is giving you that error.", and "you have to buy a new magicJac unit." and " I can not refund the money because was the last year. and you can not use the service of magicJack without a magicJack unit." I know I will tell everyone that never ever to use Majic Jack and absolutely never pay for 5 years. All the time I was using annually, unit was fine. but since I got the new "MajicJack PLUS" with the 5 year plan, I have to buy another unit. I'll stick with other free services that's readily available nowadays. Seriously disappointed.
I purchased this product to be able to send to my husband who is stationed in South Korea so he could have access to call the US. It so happened he didn't need to use the MagicJack and I tried to send it back and they would not let me because it was past the 30 days. I received the MagicJack a week after ordering it and they started counting the 30 days as of the day of order and by the time I sent it to S Korea and when my husband sent it back to return to MagicJack the 30 days were up and they were not willing to make an exception so they ended up charging me $43. They didn't care about the military issue on how sending items work and how they don't get the person until the package has been checked by the military. The rep just interrupted me and said that no matter the issue they would not refund the money. He was so rude. When I asked to speak to someone above him he said no matter who I talk to they will not issue a refund. They have no people skills when speaking to their customers and I am really surprised they are not willing to help people who are going through issues like trying to contact your family member who is thousands of miles away and still says they don't care about the issue of why MagicJack did not work for them. Horrible. Would never recommend for anyone who has military family or spouses deployed anywhere across the world because when it comes to reps helping they don't care, they just want to take your money.
I've been involved in every step of the process of replacing a myriad of phone systems that we maintain between about 18 sites. We wanted a unified solution for all our locations regardless of state lines and network capabilities. Cyclix has taken care of that in spades. We're operating multiple voip lines on 1mbps pipes over VPN tunnels and the quality of the audio is still there! Our old phone bill has already gone down enough to cover 2/3rds of what we pay for our new service and there are still multiple lines to cut over from the old vendor that would more than cover the cost of monthly operations. Support is readily available and dedicated to making sure problems get solved while you're on the phone, not during a callback when it gets escalated to a higher level technician. All tiers of support are pleasant and knowledgeable at their level of proficiency. I'm not quite sure the feature set would be capable enough for an enterprise grade operation but you'd probably be running your own in house system at that point anyway. For an SMB company, everything you'd need is available and running out of the gate. The only issues I have at the moment are with phone quality and training. The Polycoms we've received seem to have a higher than normal failure rate but we've received replacement devices promptly and they come preconfigured. Your mileage may vary, but it might be worth considering using a Cisco phone system to get a more stable desk set. The training program was recently designed and could use some work. I think once they get the kinks worked out, there could be a lot of benefit there, but it's not quite up to snuff yet. It's also worth noting that we haven't had a single service outage during our time with them. Overall I'm very pleased with our service and would definitely chose them again for our phone system.