Your business phone number is one of the easiest ways your workers, partners, and customers can contact and reach you. Once you have already established your business identity using your current...
Fonality vs Cyclix Networks
Compare Fonality vs Cyclix Networks. Find out whether Fonality or Cyclix Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Fonality and Cyclix Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 53 Reviews
- 1 Reviews
Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...
The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that...
- Essentials - $19.99
- Professional - $24.99
- Ultimate - $34.99
- Business-Connect - $17.95
- Enterprise Plan - $0.02
- SIP Trunk Plan - $24.00
Users Average Rating
Recent User Reviews
This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!
These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.
I've been involved in every step of the process of replacing a myriad of phone systems that we maintain between about 18 sites. We wanted a unified solution for all our locations regardless of state lines and network capabilities. Cyclix has taken care of that in spades. We're operating multiple voip lines on 1mbps pipes over VPN tunnels and the quality of the audio is still there! Our old phone bill has already gone down enough to cover 2/3rds of what we pay for our new service and there are still multiple lines to cut over from the old vendor that would more than cover the cost of monthly operations. Support is readily available and dedicated to making sure problems get solved while you're on the phone, not during a callback when it gets escalated to a higher level technician. All tiers of support are pleasant and knowledgeable at their level of proficiency. I'm not quite sure the feature set would be capable enough for an enterprise grade operation but you'd probably be running your own in house system at that point anyway. For an SMB company, everything you'd need is available and running out of the gate. The only issues I have at the moment are with phone quality and training. The Polycoms we've received seem to have a higher than normal failure rate but we've received replacement devices promptly and they come preconfigured. Your mileage may vary, but it might be worth considering using a Cisco phone system to get a more stable desk set. The training program was recently designed and could use some work. I think once they get the kinks worked out, there could be a lot of benefit there, but it's not quite up to snuff yet. It's also worth noting that we haven't had a single service outage during our time with them. Overall I'm very pleased with our service and would definitely chose them again for our phone system.