ContactTel vs 8x8

Compare ContactTel vs 8x8. Find out whether ContactTel or 8x8 is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ContactTel and 8x8 and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 1 Reviews
  • 37 Reviews
1.2
3.85

Overview:

ContactTel is an award-winning VoIP provider that offers your business a variety of plan options to suit your company’s needs. ContactTel’s plans include a variety of features including voicemail, conference, call forwarding, music on hold and...

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 2005
  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996

Plans Available*

  • N/A
  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99

Users Average Rating

Recent User Reviews

We signed up for this service; our router was a Linksys SPA3102 (brand new).  They could not get the phone to ring, and we could not receive incoming calls.  Despite this, they continued to bill us, and after the first attempt to fix our connection, they stopped responding to email.  After 2 weeks, we made the move to Vonage, and after installing our router (which amounted to connecting it), our phone began to ring again and all worked correctly.  We had a balance of nearly $40 with ContactTel, and we asked them to close the account and mail the balance to us, or send it by email money order:  never happened.  That was 8 months ago, and we don't expect to see that money again.  This place is a total rip off.

reesnor May 14th, 2010

We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.

barneybski July 6th, 2018

From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

kellylittle February 14th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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