BBTelsys vs RingCentral
Compare BBTelsys vs RingCentral. Find out whether BBTelsys or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of BBTelsys and RingCentral and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 129 Reviews
RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...
- Headquater Country:
- Founder Year: 2004
- Website: ringcentral.com
- Headquater Country: United States
- Founder Year: 2003
- Basic - $99.99
- RingCentral Enterprise - $44.99
- RingCentral Premium - $34.99
- RingCentral Standard - $24.99
Users Average Rating
Recent User Reviews
I am more than satisfied with my bbtelsys service, the phone service is good, but where you really get your moneys worth is with the customer service. It is a small-medium sized company and they are more than willing to assist you. The phones they supply are very high quality, and durable. Their pricing was also terrific! BBTELSYS also has a web portal where you can log on and change you account settings and voicemails. Great way to tend to your bottom line as it is an instant change. I reccomend BBT for anyone looking to save some money and move away from the giants of telecommunications.
My business partner wanted to go with this service. I have my reservations, yet since my partner was excited we gave it ago. I was trying to change our credit card for billing. It took five calls to get an actual human. She was nice. She tried to help. Loading in three different credit cards because the system kept telling her our address was wrong. It wasn't until on the third credit card that was to a completely different business, address, and bank that she realized that it was not the cards but the system. At the same time, I get an email that they charged the first card which as the one they said we needed to change. I really feel for those who work there, what a damn nightmare to work in such an inefficient place.
The product worked ok, but we eventually had to switch because when we needed help it was a nightmare. Must of customer service can read their scripts in English but they can't really work in it. My account manager put me on a better plan that would save me money - it cost more. Security protocols are absurd and sometimes different departments had different answers to the same security question. We had three fax lines and they were unable to recognize it was all one account. And the real nightmare started when we tried to port our numbers to a new provider. They kept refusing the port and refusing to connect us with someone who would help. Meanwhile they disconnected one fax line and changed the email delivery of incoming faxes and confirmations to me. This is a small business, I am finance, HR and IT. I already get a load of emails every day and now I spend half my time distributing other people's faxes. With experience I have become very good at being forceful enough to get almost any disinterested or in competent customer service rep to help me, but with RingCentral it was a waste of effort. Brick Wall level incompetence on the other side. Run, do not walk, away from RingCentral.