Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
BBTelsys vs NexVortex
Compare BBTelsys vs NexVortex. Find out whether BBTelsys or NexVortex is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of BBTelsys and NexVortex and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 11 Reviews
nexVortex is a cloud communication services provider that specializes in SIP trunking, hosted voice, and hosted contact center solutions. Founded in 2002, the telecommunications company delivers VoIP solutions to business customers seeking local...
- Headquater Country:
- Founder Year: 2004
- Website: nexvortex.com
- Headquater Country:
- Founder Year: 2009
Users Average Rating
Recent User Reviews
I am more than satisfied with my bbtelsys service, the phone service is good, but where you really get your moneys worth is with the customer service. It is a small-medium sized company and they are more than willing to assist you. The phones they supply are very high quality, and durable. Their pricing was also terrific! BBTELSYS also has a web portal where you can log on and change you account settings and voicemails. Great way to tend to your bottom line as it is an instant change. I reccomend BBT for anyone looking to save some money and move away from the giants of telecommunications.
Everything is OK while it works. The service was down 5 times this year. The last time it was out two business days in a row. Support does not exists during outages - nobody replies to email, pickup phone, etc. It is not a business solution. Would work as non-critical home office solution. This is not a serious player.
We switched over from Etherspeak in May of 2012. We are a Cisco re-seller that deals with everything but VOIP. I checked into fully managed VOIP and SIP setup with Charter, AT&T, etc. They all wanted big bucks for not alot of function. We did not always have the best experience with our previous SIP provider, and decided to give SIP one last try before going back to old PBX/POTS. We have had a very good experience with NexVortex so far. I can only speak regarding the features we use. Our shop is all Cisco Unified IP phones, with a Cisco UC540 phone system. I have NV setup as a SIP trunk directly into our Cisco UC540, over a dedicated SIP/voice T1. Since we are are a small company, we only use around 12 lines at a given time. We also have 2-3 remote users at a given time tunneled back to the main office, all using the same SIP phone system. I can tell you it all works perfectly without issue. Our biggest concern in switching to NexVortex was uptime/reliability. We did not have the best experience in the past with other SIP providers. I can tell you that is completely different with NexVortex. They are not perfect, and did go down one time in July. Fortunately that outage was only for 30 minutes, and we have not had a single other issue. This is far greater reliability than we have experienced with any other SIP provider. I love the online interface, and specifically the disaster recovery feature. It has saved us a couple times when our T1 went down, as it automatically sent calls to the old POTS lines. Their billing is accurate, and the rates are reasonable. The call quality is good, even using g729 codec which is what we use. It's one of the few VOIP companies we have found that actually delivers what they promise, at the rate they promised.