AccessLine vs

Compare AccessLine vs Find out whether AccessLine or is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AccessLine and and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 52 Reviews


AccessLine Voice Services is a leader in hosted communications and managed voice services specializing in small to medium-sized businesses. AccessLine has also served large corporations like IBM, Sun Microsystems, American Express, and Hewlett... provides both residential and business-based VoIP phone service. With award-winning VoIP technology and 24/7 customer support, is a strong competitor in the VoIP industry. offers four scaled business VoIP...

Provider Info

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  • Founder Year: 1984

Plans Available*

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Users Average Rating

Recent User Reviews

We have had some problems with voice quality and down time for the past 90 days. I believe this is due to overloaded servers. Regardless of the reason, these failures were tremendously embarrassing for us. We had to apologize to everyone we spoke with on the phone and warn them that the voice quality would likely degrade after 10 minutes. Then we would have to call them back and that call would last another 10 minutes and then that call would fail and so on. There were also two situations where the phones actually completely failed for an hour or so each time. And then we also were getting people telling us that they were calling our phone number and were getting a message about the phone not being in service. None of these issues were permanent but instead were sporadic and over time. We were on the phone with support at least twice a week. They had us run through all kinds of things - we upgraded our internet speed, rebooted things, punched holes in our firewall and so on. Nothing made a difference. The support guys were super eager to help but completely tight lipped about anything on their end. So everything they wanted me to do was on the assumption that the problems were MY fault. After more than 2 months of this, we decided to hedge our bets and contacted several alternative VOIP providers. We ended up creating a redundant VOIP system using Vonage business. Same hardware on our end, same network. So, the only difference was one system used Vonage Business and the other used I was super loyal to and really didn't want to change vendors unless I was certain that the problem was not us but Our conclusion was that the quality problem was with servers and not us. When we used Vonage business, we never had any of the problems we saw with We tested that new configuration side-by-side over a 2 week period and Vonage was better from a voice quality and stability standpoint. After a bit more research I think there's a few things to consider when picking a VOIP vendor. Ask them if they have a SLA. Ask if they have redundant data centers. Ask them how much down time is acceptable. Also, ask them if they run their own servers or are renting servers from a third party. I don't know exactly how has their back end configuration set up - they never told with me that the problem I was experiencing was on their end and not my end. However, I suspect that their growth has been so fast that it has outstripped what their servers can handle. By the time you read this hopefully they will have fixed these growing pains. But, in my case we decided we could not risk our companies reputation on the growing pains of our VOIP provider and we did switch to Vonage business. I was a happy customer for more than 2 years. However the quality problems over the past 2 months forced me to switch.

VoipReview12 December 19th, 2015

Have experienced long outages by the 800# at critical times. We use to power a call center with 20 lines. The outages have been very nearly crippling, and I am nervous they will happen again. During outages, very difficult to get ahold of customer support. Could not get through to support so tried getting through to sales to speak to a live person and get our needs appropriately prioritized. Could not get through to a person, left message, and never heard back. Problem fixed two days later at cost of lost opportunities. I suspect may not have the proper redundancy and failovers to be counted on by a business with a heavy reliance on it's phone systems. While I've not made a final decision, we will be evaluating early next year whether is still the right provider for us.

wrsteele1 November 5th, 2015
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

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Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their...

February 14th, 2018 - nataliejeangilbert
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David did an excellent job pulling this all together. He patiently worked with me personally until everything was set up. He was absolutely awesome.

February 12th, 2018 - orbisapp

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