VoIP
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For startups and small businesses, keeping track of data is one of the most vital things. It allows entrepreneurs and managers to gauge the progress of their business and find out what can be done to help improve performance ahead.
Call analytics is one of the hidden gems of a Voice over Internet Protocol (VoIP) phone solution. Whether you run a startup, supervise a team in a call center, or manage a large enterprise, VoIP call analytics provide you with valuable insights into the performance of your employees as well as your campaigns. In turn, these statistics and insights can be used to bring greater efficiency to your organization.
The Internet of Things (IoT) is more than just a buzzword. The IoT includes the devices we constantly use (such smartphones, laptops, and tablets) to the internet in addition to other less common appliances (such as refrigerators, light switches, and coffee makers). This conglomeration of computers, appliances, and devices promises to help revolutionize the workplace in a number of ways. And with Voice over Internet Protocol (VoIP) technology at its core, businesses can expect even greater functionalities, cost-savings, and productivity gains.
When people talk about the benefits of switching to a Voice over Internet Protocol (VoIP) phone system, the first thing that comes to mind is the overall cost-savings. VoIP services are certainly more affordable than traditional phone solutions. In fact, some business VoIP providers offer plans for as low as $10 per user per month, and this includes free user-to-user calling (also referenced as on-network calling), cheap international calling rates, and many other great features.
There are many reasons why customers (even the most loyal ones) may leave your business to head over to your competitor. Maybe your rivals offer a better range of products or services, or maybe their pricing is more competitive than yours. Or it could be that you aren’t offering anything new to your target market. But perhaps nothing turns away customers quicker than receiving poor customer service.
If you’re a small business owner, knowing how to market your product or service to the younger crowd (especially the millennials, or people born between 1980 and 2000) is a must. With more than 80 million millennials living in the U.S. today, small businesses cannot afford to skim over this powerful consumer base.
When was the last time you checked your voicemail for missed messages and paid attention to your greeting? If you’ve activated your Voice over Internet Protocol (VoIP) phone’s voicemail transcription feature for convenience, chances are it’s been ages since you last listened to your voicemail greeting. So it's probably time that you took the time to update it for your callers.
WebRTC, otherwise known as Web Real-Time Communications, is a free open-source project that enables peer-to-peer audio, video, and data communication between two web browsers via simple Application Program Interfaces (APIs). Because WebRTC allows users to make phone calls over the internet, much like Voice over Internet Protocol (VoIP) technology, many are confused as to whether these technologies are competing or if they are complementary.
“May I put you on hold for a moment?”
If you operate a business from home or are planning on setting one up, you’re not alone. According to the Global Entrepreneurship Monitor report, in 2012 over 52% of small businesses in the US were home-based. Home-based businesses are quickly becoming one of the most common and recognized forms of business startups in the US today. Thanks to the various developments in technology, entrepreneurs can conveniently run their business from home, which helps them save on costs as well as frees them from the hassle of a daily commute.
"Should you pay for phone services as you go or sign up for a fixed, annual contract?"
Many businesses today (especially those employing remote workers or serving international clients) use video conferencing to communicate and collaborate. Convenient and cost-effective, video conferencing brings numerous benefits to companies. And with the popularity of Voice over Internet Protocol (VoIP) phone systems that incorporate video conferencing as a prominent collaboration feature, the technology has become even more accessible.
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