Tierzero began offering T1 Internet service to Southern California businesses in 1997. At that time, you had to coordinate with up to 4 different vendors just to get a simple T1 connection. The process took a lot of time and it cost a lot of money. In an effort to simplify the process, Tierzero became the first provider to bundle the T1 line with Internet access and all the equipment into a single all-inclusive package. They also went to your business and installed it themselves, making sure the job was done right. This way of bundling T1’s caught on very quickly and soon became the standard for all Internet providers. Tierzero’s no-hassle approach didn’t stop at T1 service. It became the guiding principle for the entire company. This philosophy found its way into everything they did. From sales and marketing to billing and customer service, they found a way to streamline every aspect of their business. They built their business one happy customer at a time and soon grew to be the successful company they are today.
How Tierzero Makes Their Customers Happy
• They provide simple solutions to technical hassles.
• They don’t draw a line in the sand with their customers; they are more interested in making their service work than being right.
• They are friendly and personable (which is refreshing in this day and age).
• They answer the phone the minute their customers call and act quickly and effectively to address their needs anytime day or night.
• They treat all their customers with the respect they deserve.
• They proactively monitor all of their services and strive to find and fix problems before customers are even aware of them.
• They have the same high-tech infrastructure as the phone company, without all the phone company run-around.
Tierzero’s customers liked this business model so much that they urged them to add phone service to their world-class data services. In 2003 they partnered with Broadsoft - the world leader in business voice, and began offering state-of-the-art VoIP and Hosted PBX solutions. True to form, their phone service came with all the great customer support and no-hassle service customers have come to expect from Tierzero, and it’s been the cornerstone to the company’s growth ever since. Today, Tierzero still focuses on one goal – delivering “no-hassle” voice and data to Southern California businesses. They insist on making sure every single client is not just satisfied, but happy. Tierzero has grown and prospered mostly by word of mouth, where customers don’t recommend them simply for witty slogans or empty mission statements. They do it because they know the power of having a world-class communications partner that’s got their back.