The old adage that “it takes money to make money” is still true today. But for many companies, it doesn’t take quite as much money as it used to. All Businesses incur significant expenses as they expand and grow. As their customer base grows, so does their need for additional employees, more phone lines and larger office space - which leads to additional expenses.
Cloud communications helps growing businesses avoid many of the growing pains associated with a growing business. The scalability of cloud communications allows for easy adaptation to growth spurts without a sudden, un-budgeted cash outlay.
When considering a move to a cloud communications system, it is important to consider the capabilities and reliability of the cloud system vendor, since they will become an important ally and partner as your business grows.
Star2Star Communications has been helping customers make the move to the cloud for nearly 10 years. The company offers a comprehensive list of features and benefits through its scalable cloud communications systems.
The Benefits of Using Cloud Communications
One of the largest benefits of using cloud communications is that it keeps employees connected to their customers no matter what device they are using. Instead of being confined to an in-office PBX system, employees can communicate with their customers on laptops, cell phones, tablets and the like.
Cloud communications systems offer a rich suite of features such as advanced fax features, text messaging, presence monitoring, and more. Another benefit of cloud communications is that a company can connect multiple business sites and locations into a single, unified system — all from a single supplier, with only monthly bill. Businesses can save more than 60 percent of their current phone bills by choosing a cloud-based VoIP or business VoIP provider.
Star2Star Communications has won many awards for its stellar services and technology. The company won the Internet Telephony Product of the Year Award in 2014, the ninth win for the company. Additionally, the company received recognition in 2011 by Forbes for being one of its most promising companies. The number of accolades that the company has accumulated since it opened proves that it always strives for excellence. Star2Star provides products for small, large and medium businesses. The company offers VoIP services as well as cloud communications and business VoIP services. The following are just a few of the many features that a new business can receive through this provider:
Conference calling is a feature that is crucial to businesses of any size because it allows managers, workers and other members to meet with each other from any location. The feature eliminates the need for traveling or taking off from work. Businesses can use conferencing to conduct sales meetings or to discuss important business issues.
Video Conferencing is a step above conference calling. It allows members to see each other, in real time. Video conferencing is perfect for presentations and demonstrations. Again, workers, managers and CEOs can avoid the expense of traveling if they use this innovated conferencing features.
Instant messaging can help to connect workers with workers in different departments. All businesses should have a chatting platform for quick answers and solutions. Star2Star’s chat system can involve two individuals, or a user can connect with an entire group of people. A business can use it as a means of having a conference without the need to speak on the phone.
Star2Star has a service called StarFax Classic that providers a wealth of features to any business fax machine. The program connects a regular fax machine to the cloud so that customers can incorporate traditional fax machines as part of their cloud communications system.
Star2Star also offers StarFax Personal, an electronic faxing service that eliminates the need for a physical fax machine. Each StarFax Personal user has his or her on personal fax number to use with the system. All faxes that come in to users are stored in the cloud and stored as PDF files. The users can read, print and manage the files as he or she sees fit.
The Star2Star business VoIP services and other services can easily be integrated into a worker’s cell phone so that he or she never misses a beat. The company offers an application called StarPhone for iPhone, and it includes features such as call transfer, contact list integration and presence monitoring.
Advanced Call Centers
Call centers can take advantages of Star2Star’s advanced call center option. The main goal of a call center is to satisfy as many customers as possible in the shortest amount of time. Agents can increase their calling load and their success by using the company’s highly scalable CallCenter program. Some of the features of the program include skill-based ring strategies, flexible queueing configurations, call recording, agent barge and more. Users may also request optional features such as in-depth reporting and real-time displays.
CRM integration is an important element to have when a company deals with a large number of customers. StarContact is a CRM Integration product that helps businesses keep track of their customers on a daily basis. The program can enhance customer and prospect tracking as well as increasing company profitability. Additionally, the service can provide continuous communication with customers, and it can help to connect agents to customers for retention purposes.