Surprisingly, Netflix users and cable customers aren't the only ones sacrificing cords for convenience and efficiency. Many businesses across the world are turning to VoIP business solutions as a means for powering their communication needs. The cost of high speed internet continues to dip while internet technology advances; a combination that makes VoIP an attractive option for both households and businesses.
VoIP sounds futuristic in nature, and when described by a tech savvy individual, it sounds like the ultimate package for those who need a solid communication standard. However, a short description simply doesn't do the service justice. What is VoIP, and why is it becoming a popular topic of discussion in the business world?
How Does VoIP Relate to Your Business?
VoIP seems pretty simple when you look at it from face value. You pick up the phone and somehow you have service even though there aren't telephone lines or other wires running the walls in your office.
The service is facilitated entirely over the internet. Rather than your phone conversation being transported through wires that line physical streets, it takes place on the internet. Essentially, VoIP stands for "voice over internet protocol." It's basically a fancy way of describing phone service powered by the internet.
When you place a call using a VoIP-powered phone, your voice is converted into digital information and transferred over the internet to its destination. If the other person on the line is also using internet-based services, the information is read by their hardware and played through their headset speaker. If they're using a non internet-based phone, your voice's information is converted to analog signals that are compatible with traditional hardware.
VoIP eliminates the need for complex phone systems in the office, and it offers a more cost effective means for placing phone calls. Because the features you already get with your traditional phone system aren't sacrificed when making the move to VoIP, internet-based phone service becomes the best choice.
What's Needed to Implement VoIP?
Surprisingly, if your business already has an active internet connection and newer phone hardware, you aren't looking at much in startup costs. VoIP requires an internet connection with a reasonable amount of bandwidth to operate. Likewise, VoIP-ready phones are needed to work with the phone service. Most importantly, your internet connection should be able to handle the extra load that naturally comes with internet-based phone service.
If you plan to add several highly active users to the internet-based phone system, you'll need more bandwidth to support their activity. However, this isn't usually necessary due to most internet service packages coming with high bandwidth caps.
In the grand scheme of things, it's incredibly easy to get started with VoIP business solutions. Radiate, a popular provider of internet-based phone service technology and services, makes it simple for even the most outdated businesses to step into the 21st century.
How Radiate Can Help
Established in 2008, Radiate is one of the leading providers in business services. Radiate offers a range of products to its clientele, including IT consulting, business continuity planning, managed services, cloud services, and most importantly, VoIP. VoIP is quickly gaining ground as one of the most popular methods for communications in the business world.
While VoIP-enabled telephone service is impressive by itself, the features offered along with it are what make it worth your time and money. These are just a few of the features that customers enjoy from their internet-based phone services.
Voicemail features. Voicemail takes on a different role in the world of VoIP. Rather than having a simple inbox that receives all voicemails while you are away, each message is transcribed and sent to your email for keeping up with voicemails easily while on the go. You can even configure your voicemail to automatically deliver the sound file to your email inbox as well. Not to mention, there are countless features available for even customizing your voicemail experience for your customers.
On-hold music. The sheer amount of customization you can do with your on-hold music and greetings is also impressive. Keep your customers on the line for a longer amount of time by using on-hold music or special greetings. It's estimated that roughly 70% of those who are put on a silent hold will end the call within one minute of not being transferred. You can even use the on-hold messaging feature as a means for advertising more products and services to your customer as they wait.
Auto attendants. Auto attendants are important for routing a large volume of calls to the correct departments. With an auto attendant, customers can use an automated menu to find what they're looking for. This decreases the amount of time that you or your secretary needs to spend on manually routing customers with very specific needs.
"Find Me" routing. The "Find Me" feature found on most internet-based phone systems is ideal for those who have multiple phone numbers and communication devices. If someone calls your office phone and receives no answer within a few rings, the call will route to your cell phone. If your cell phone isn't answered within a few rings, your home phone is called. This helps ensure that you never miss an important phone call.
Ease of maintenance. VoIP-based phone systems are extremely easy to maintain because they're hosted online. You can use an internet browser to maintain and make changes to the service without ever having to call for help. Additionally, Radiate can help you troubleshoot any problems with your service remotely. Traditional phone service hiccups require the physical assistance of a professional.
E911 service. Up until recently, emergency services weren't compatible with VoIP phone service, but the times have certainly changed. Even with internet-based service, it's easy to place a 911 call in the event of an emergency. Emergency responders can even get an accurate idea of your location just from tapping into the phone call.
Getting started with the internet phone business solutions offered by Radiate is easy. Simply use the "Contact Us" form available on the website to begin requesting information. Take a few moments to disclose your name, phone number, and brief message about how you'd like to make the switch to Radiate's VoIP services. You can even give them a call or stop by the physical store in Charleston, SC if you'd like to get help in person. It's never been easier to make the switch to better business solutions.